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Journal of Multidisciplinary Academic
Published by Kemala Indonesia
ISSN : 25410369     EISSN : 2613988X     DOI : https://doi.org/10.51971
Core Subject : Education, Social, Engineering,
Education Engineering Social Sciences
Journal of Multidisciplinary Academic is published bimonthly by the Kemala Publisher, Indonesia. Journal of Multidisciplinary Academic publishes original work of importance in any field which will interest readers from more than one discipline. Authors are requested to write their papers and reports in a manner and style that is intelligible to specialists and non-specialists alike. Research contributions, which are peer reviewed, are of three kinds: Review Articles, Research Articles and Research Letters. Our second important function is to serve as a forum for debate about recent developments in research and in higher education. (The last category comprises articles which opine on important recent developments either in the published literature or at conferences.) These contributions are not peer reviewed, and potential authors are encouraged to liaise with the Editor-in-Chief before submitting work of this nature to the Journal
Arjuna Subject : Umum - Umum
Articles 15 Documents
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Search results for , issue "Vol 5, No 1 (2021): Science, Engineering and Social Science Series" : 15 Documents clear
The Relationship Between Social Media Communication and Word of Mouth Inside Brand Image and Purchase Intention Melani Widyawati Sidharta; Tantri Yanuar Rahmat Syah; Agusdini Banun Saptaningsih
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Purchase intention is one of the most significant aspect that influences the advancement of a business also used as a consumer behaviour prediction. Traditional marketing is one of abandoned and digital marketing became a trend with its virtual and real time features which is allowed the company to directly communicate with their consumer. Thus, this study aimed to observe the impact of social media communication and word of mouth in the brand image and purchase intention. The participant of this study is obtained by purposive sampling with the method of cross-sectional survey. The result shows a structural model-Listrel from 200 participants show that social media communication with user generated content and firm generated content, also word of mouth, directly influences brand image and purchase intention. Here, Brand image partially mediates the relationship between social media communication with user and firm generated content (T-value 2.28 to 5.24), word of mouth with purchase intention (T-value 2.50). This research suggests that firm management need to strategically regulate social media marketing to obtain maximum result.
Analysis of Medical Breast Cancer Completeness Under Chemotherapy Resume at Dharmais National Cancer Center Nursiah Nursiah; Rokiah Kusumapradja; Fresley Hutapea
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The background of this study is a return of INACBG's claim rate files inpatient at the National Cancer Centre Dharmais Hospital was still high, where the highest return was due to the confirmation of medical coding and resume. The potential to cause losses for the hospital as a result of delayed claim payments. This study aimed to analyse the completeness of the medical resume which includes the accuracy of the components of the diagnosis, procedure and coding of the INA-CBG's inpatient claim rate at the National Cancer Centre Dharmais Hospital. In this study, we proposed a qualitative approach was used with in-depth interview techniques and a review of the medical resumes of breast cancer patients who received chemotherapy during June-July 2020. From the results, we obtain that the highest incompleteness in filling out medical resumes was related to filling in the indication for admission to care with a percentage of 68, 33%, physical examination 33.33%, and supporting examination 6.67% of the total 60 cases studied. The incompatibility rate of writing a secondary diagnosis was 30% and the procedure/action was 28.33%. Writing the main diagnosis between the medical record and medical resume was known to be in accordance. The main diagnosis coding inaccuracy was still found, with a percentage of 13.33%. The result of the inaccuracy of the main diagnosis coding was a secondary diagnosis mismatch and a procedure / action incompatibility, which resulted in a claim difference of IDR 133,763,800. Therefore, the commitment of the management of the Dharmais Cancer Hospital, namely the team involved in the final coding which was the hospital's internal team should be further strengthened in order to improve the quality of the claim file from the aspects of completeness and accuracy of diagnosis, procedure and coding so that the accurate INA-CBG claim value can be obtained.
The Transformational Leadership Style for Further Psychological Improve on Personnel Emergency Health Room at Siloam Kebun Jeruk Hospital, Jakarta Helvyda Sari; W. Dian Purwanti; Rina Anindita
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

During the Covid-19 pandemic, health workers experienced fatigue both physically and mentally. The emergency room (ER) is a unit that requires fast and correct handling, Here, the level of stress experienced by health workers in the ER, especially during the Covid-19 pandemic was increased. The psychological of health workers is influenced by many things, including transformational leadership style, work environment, and community stigma. Thus, in study we analyze the influence of transformational leadership style, work environment, and community stigma on the pyschogical of emergency room health workers at Siloam Kebun Jeruk Hospital during the Covid-19 pandemic, (partially or simultaneously). in this study uses a mixed method research method that combines qualitative and quantitative research methods. The result that transformational leadership style has a significant positive effect on the psychology of health workers, the work environment has no effect on the psychological of health workers, the stigma of society has no effect on the psychological of health workers. Transformational leadership style, work environment, and community stigma together influence the psychological of health workers. The implication of this study that leader of the ER is advised to listen to the ideas, motivation, leadership in a meeting or briefing. Here, a conducive work environment at Kebun Jeruk Siloam Hospital can improve the psychological level of emergency room health workers. The stigma of society is negative for the psychology of health workers due to dedication and professional value of workers. Their commitment to health services has not wavered even during the pandemic, but the hospital strives for psychological safety for health workers with other factors.
Implementation of Medical and Non-Medical Risk Management Infertility and Gynecology Over Kamala Clinics Yudwi Erisha; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Ratna Indrawati Lestariani
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

KAMALA Clinic is the main clinic which is a network of private clinics that provide fertility and gynecology special health services. KAMALA is under PT. Medika Sehat Utama and have committed to developing fertility and gynaecology clinics as well as offering an In Vitro Fertilization (IVF) program with a guarantee (self-insurance). However, the operation in this clinic requires risk management to protect the clinic from a significant level of risk which is hinder the achievement of Kamala's clinical vision. In achieving optimal service to patients, this clinic carries out of risk identification, risk analysis, and risk evaluation. In order to prevent and minimize the impact of risks on every part of the clinic, the risk management is used on ISO 31000 in 2018. The stages of the ISO 31000 in 2018 process, include communication and consultation, setting context, risk assessment consisting of risk identification, risk analysis and risk evaluation, risk mitigation, monitoring and review as well as recording and reporting. Meanwhile, the risk criteria used in the risk assessment are low, moderate, high and extreme/catastrophic risk. Each risk is managed by the risk owner by conducting a risk register, then assessing the likelihood of risk occurring and assessing the risk impact based on risk criteria. the results of the risk management assessment are carried out as supporting material in decision making in mitigating the impact of risks that occur so that management can improve the effectiveness of risk management implementation.
Transformational Leadership Influence, Compensation, and Organizational Climate on Employee Performance with Work Motivation as Mediator Variable (Case Study at PT. Indo Traktor Utama) Casmun Casmun; Rhian Indradewa; Tantri Yanuar R Syah; Diana Fajarwati
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aimed to analyse the effect of transformational leadership on work motivation. Here; the analyse effect of compensation on work motivation and organizational climate on work motivation and effect of work motivation on employee performance at PT. Indo Traktor Utama has been studied. The correspondent sample of this study reached 180 respondents who are considered to have represented the population under study. In this study, we use the convenience sampling method, which is a sampling method based on the comfort factor of the respondent's place with research at the survey location. The analytical model also descriptive analysis and Structural Equation Modelling analysis with the Lisrel Program was performed in this study. The result shows that: first transformational leadership has a positive and significant influence on work motivation. These results imply that better transformational leadership is carried out by superiors at PT. Indo Traktor Utama, make better work motivation of its employees. Second, compensation has a positive and significant effect on work motivation. This means that the better compensation provided the higher work motivation. Third, organizational climate has a positive and significant effect on work motivation, this means that the better the organizational climate, the better work motivation, and fourth work motivation has a positive and significant effect on employee performance. This means that the better work motivation, the higher the performance of employees at PT. Indo Traktor Utama.
Unit Cost Calculation of Indonesian National Health Insurance System (BPJS) Outpatient Care for Hypertension Diagnosis Patient in 2019 Over Harapan Keluarga Mataram Hospital Moch Fuad Fuad; Yanuar Ramadhan; M. Reza Hilmy
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Health financing often becomes an obstacle to accessibility of health services by the community. This situation especially occurs in situations where health financing must be borne by yourself (out of pocket) in the cash health service payment system (fee for service). Hypertension is a chronic disease that requires regular treatment and medication in daily basis. This causes a very high need of health services for hypertension patients. This study was a descriptive analysis using qualitative methods aimed to analyze unit costs of hypertension outpatients at Harapan Keluarga Hospital using the relative value unit (RVU) method. A total of 908 samples of hypertensive patients such as 292 (who used amlodipine and nifedipine), 64 (who used canderin, Abvask, and hyperil), 69 (who used concor and Abvask), 60 (who used hyperil, CPG, and Myonap), 67 (who used Abvask, CPG, and nifedipine), 55 (who used Abvask), 280 (who used amlodipine), 20 (who used nonprescription control). By this study, we can conclude that with a quality information system, top management can be helped in making the right decisions.
Numerical FEM Models of Bio-heat Transfer for Magnetic Fluid Hyperthermia Treatments Febri Dwi Irawati; Agus Kartono
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Numerical solutions using the Finite Element Method (FEM) of one-dimensional bio-heat transfer of healthy and cancerous tissue together with the Magnetic Fluid Hyperthermia treatment have been worked out successfully. Each layer shows the characteristics of tissue. Each layer represents an independent biological tissue characterized by temperature-dependent physiological parameters and linear temperature-dependent metabolic heat generation. Magnetic fluid hyperthermia (MFH) is used as an external heat source to heat the cancerous area. In a transient state MFH treatments can heat up cancerous tissue without damaging healthy tissue as indicated by an increase in the temperature of the cancer tissue according to the standard temperature of the MFH treatments.
Development Model Of Indonesian National Health Insurance (BPJS) Flow Process At Hospital Hermina Ciruas Using Lean Hospital Approach Royyadi Chandra; Nofierni Nofierni; Mus Aida
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aimed to discuss the flow of outpatient care process of Indonesian National Health Insurance (BPJS by customer perception and standards time at Hermina Ciruas Hospital using Lean Hospital approach. In order to achieve the result, we obtain empirical evidence of the outpatient service process and provide proposed improvements from in-depth interview in outpatient BPJS. In addition, we proposed qualitative by using time-motion studies with observation method and in-depth interview in outpatient BPJS. Here the research was carried out in an outpatient installation at Hermina Ciruas Hospital with data analysis using lean hospital approach (Visio software device). The limitations in the process of this study subjectivity in observation collection of inevitable data due to, the calculation of time in each related unit is carried out by the researchers themselves. The results show average patient service process time is 299 minutes with the assessment of activity value added 26 minutes with the assessment of non-value with activities 273 minutes.it’s identifies waste in the outpatient service process. The findings on the processing data of outpatient services BPJS is still waste and amount of non- value added is poor. Therefore, the improvement efforts are needed for service efficiency on BPJS performance. The proposed improvements through the application of future state value stream map with, proposed blueprint of BPJS outpatient services, socialization of outpatient registration using Hermina mobile app (will get the ticket code used for activation at the queue counter), and discipline the presence of doctors. Keywords : lean hospital, process flow, waiting time, outpatient
The Effect of Job Satisfaction on Organizational Commitments and Organizational Citizenship Behavior Jro Mangku Deny Saputra; I Gede Riana
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Human resources have an important role due to organizational effectiveness and success rate with highly dependent on the quality and performance of human resources. In this study aims to analyse the effect of job satisfaction on organizational commitment and organizational citizenship behaviour. This research was conducted in a mobile shop with 40 respondents. Here, the data was collected by distributing questionnaires to respondents using a list of statements related to the variables used. The collected data were analysed using Warp PLS software. The results showed that job satisfaction has a positive and significant effect on organizational commitment and organizational citizenship behaviour with value of highest coefficient path around 0.307 from testing result. This study also indicated that job satisfaction did not have a significant effect on organizational citizenship behaviour. The research implication informs that increasing organizational citizenship behaviour can be done by creating job satisfaction for employees through appropriate rewards and providing guarantees for employees to get justice in the workplace. Finally, the job satisfaction effect has been studied also applied as a mechanism to assess workplace over Gianyar, Bali, Indonesia in near future.
The Perception Justice Effect, Recovery Disconfirmation, And Recovery Satisfaction on Positive Word of Mouth Behavior After Failure Delivery Over Fast Food Restaurant Service Sri Rahayu Ningsih; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Diana Fajarwati
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aims to analyse the effect of perception of justice, recovery disconfirmation, recovery satisfaction in positive word of mouth behaviour after failure delivery over fast food restaurants service. Fast food restaurant customers were chosen as the object of the current study, the products by fast food restaurant have specialties taste. The products by this restaurant have won customers’ trust which is known as a high-quality brand. In this study, the analytical model by using Structural Equation Modelling and SPSS 25 Program was proposed to process the data. The results show failure service fast food restaurant on perception effect of customer justice on PWOM through mediators such as recovery disconfirmation, inconsistency between expectations for recovery satisfaction and positive word of mouth. Post-recovery satisfaction by forming a bond between the customer and the service provider. The addressing service failures successfully is essential to a reputation for delivering a quality service and allows industry practitioners to maintain strong relationships with customers and, subsequently, earn the greater market share enjoyed by high-quality organizations with reliability test 0.971. Here, the findings suggest that quality professional service should aim to maximize the influence of fast-food restaurant customers’ perception of justice on their post-complaint behaviour through the development of dual mediators: recovery disconfirmation and recovery satisfaction. Thus, can help quality professionals influence restaurant customers’ post-complaint behaviour in a positive way.

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