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Jurnal Manajemen

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Published by Universitas Serang Raya

ISSN : 20888554 EISSN : 26277872 DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Journals published by the University Management and Business Program at Serang Raya include. The results or research by lecturers, and the results of research by lecturers and students. In the fields of financial management, marketing and human resources. Published periodically in June and December.

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Articles 5 Documents

Search results for , issue "Vol. 10 No. 1 (2020): JURNAL MANAJEMEN" : 5 Documents clear

Pengaruh Kualitas Pelayanan Dan Harga Tambahan Layanan Terhadap Kepuasan konsumen Pengguna Jasa Kapal Penyebrangan Di PT Trisakti Lautan Mas Cabang Bakauheni, Lampung Gugup Tugi Prihatma
Jurnal Manajemen Vol. 10 No. 1 (2020): JURNAL MANAJEMEN
Publisher : Universitas Serang Raya

Customer satisfaction will be formed if it can meet the expectations of the consumer base. Many factors that affect customer satisfaction including the quality of service and price. The problem in this research is (1) How does the quality of service to customer satisfaction, (2) How does the price of the additional services to customer satisfaction, (3) How does the quality of service and price of the additional services simultaneously on customer satisfaction. The results obtained by multiple linear regression equation Y = 13,122 + 0.159 X1 + 0.145 X2. Quality of service is not positive and not significant to customer satisfaction with the grades were t = 1.459, the price of the additional services are not there is positive and no significant effect on customer satisfaction with the value t = 1.441, quality of service and price of the additional services together no significant effect on consumer satisfaction with the value of F = 3.012. Overall quality of service and price of the additional services affect customer satisfaction by 0.048 or 4.8%, while the remaining 95.2% is influenced by other factors not examined by the author. Based on this research can be concluded that: 1) there are significant positive and significant correlation between quality of service to customer satisfaction 2) There is no influence of positive and significant correlation between the price of the additional services to customer satisfaction 3) there is positive and significant correlation between quality of service price additional services simultaneously on customer satisfaction.

Analisis Kinerja Kayawan Pada Pt Bina Usaha Warga Ciwandan-Cilegon Suryaman Suryaman; Natalia Aprilianti
Jurnal Manajemen Vol. 10 No. 1 (2020): JURNAL MANAJEMEN
Publisher : Universitas Serang Raya

Abstrac This study aims to analyze the effect of employee selection, work placement of PT Bina Usaha Ciwandan, Cilegon. The method used is quantitative descriptive and associative one. The study was conducted from April to June 2019. The research population taken by saturated samples consisted of 54 persons. Data were collected using research instruments. Testing models and hypotheses using SPSS statistics version 24.0 windowsBased on the results of the study it can be concluded that : There is a positive and significant effect between the selection of employees, work placement and work motivation both partially and together with a contribution of 84.40% while the rest is related to other factors that are not taken into accountThe results of the research suggests that work performance at PT Bina Usaha Ciwandan-Cilegon can improve through the variable, namely work motivation related to the dimension of appreciation need through praise and acceptance given by the upliner for each employees’ works without underestimating them.

Determinan Minat Individu Menjadi Pengemudi Kendaraan Online Ervilia Agustine Wiharsianti; Kahfi Fikrianoor; Listia Nur Aini; Amir Hidayatulloh
Jurnal Manajemen Vol. 10 No. 1 (2020): JURNAL MANAJEMEN
Publisher : Universitas Serang Raya

AbstractThis research is a type of qualitative research with primary data types. The purpose of this research is to find out the factors that influence individuals to become vehicle drivers online. The population of this study is online drivers. The sampling technique from this study uses convience sampling. Collecting data in this study by conducting interviews with onlime vehicle drivers. Respondents in this study amounted to 10 respondents. This study obtained the results that perceived behavior control, subjective norms, and attitudes toward behavior are factors that influence individuals to become vehicle drivers online.Keywords: perceived behavior control, subjective norms

Tingkat Pendidikan Dan Masa Kerja Terhadap Kinerja Karyawan Pt Prima Makmur Rotokemindo Yudha Supriyatna
Jurnal Manajemen Vol. 10 No. 1 (2020): JURNAL MANAJEMEN
Publisher : Universitas Serang Raya

This study aims to determine the effect of education level and tenure on the performance of PT Prima Makmur Rotokemindon employees. In this study using a quantitative approach with study data collection techniques to distribute questionnaires to respondents. The selected sample is 71 people. And the object used in this study is employees at PT Prima Makmur Rotokemindo while the objects in this study are the level of education, years of service, and employee performance. Data were analyzed by multiple regression analysis with SPSS 23.0 for Windows which included t test and F test. The results of this study were: (1) The level of education had a significant effect on the performance of PT Prima Makmur rotokemindo employees. (2) The period of work has a significant effect on the Employee Performance of PT Prima Makmur Rotokemindo. (3) The level of education and working period simultaneously have a significant effect on the performance of PT Prima Makmur Rotokemindo.Keywords: Level of Education, Employee Work Period, and Employee Performance

Peningkatan Kinerja Karyawan Pada Dealer Honda Auto Serang Banten Melalui Employee Engagement dan Komunikasi Internal Nafiudin Nafiudin
Jurnal Manajemen Vol. 10 No. 1 (2020): JURNAL MANAJEMEN
Publisher : Universitas Serang Raya

Penelitian ini bertujuan untuk mengetahui pengaruh Employee Engagement dan Komunikasi Internal terhadap Kinerja Karyawan Dealer Honda Auto Serang Banten. Sampel penelitian menggunakan rumus slovin sebesar 71 karyawan dengan populasi sebesar 250 karyawan. Untuk jenis penelitian adalah kuantitatif. Metode pengumpulan data adalah kuesioner/angket. Teknik analisis data adalah Uji Validitas, Uji Reliabilitas, Uji Normalitas, Uji Multikolineraitas, Uji Heterokedastisitas, Analisis Regresi Linier Berganda, Koefisien Determinansi, Uji T, dan Uji F. Penelitian ini secara parsial Employee Engagement berpengaruh signifikan terhadap Kinerja Karyawan. Secara parsial Komunikasi Internal berpengaruh signifikan terhadap Kinerja Karyawan. Dan secara simultan Employee Engagement dan Komunikasi Internal berpengaruh signifikan terhadap Kinerja Karyawan. Dengan koefisien determinansi berganda (R²) Adjusted R Square sebesar 0,627.Kata Kunci : Employee Engagement, Komunikasi Internal, Kinerja Karyawan

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