JPSI (Journal of Public Sector Innovations)
JPSI is available for free (open access) to all readers. The articles in JPSI include developments and researches in Public Policy, Public Management, and Local Administration (theoretical studies, experiments, and its applications).
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<![CDATA[INOVASI LAYANAN MPOSPAY DAN FREE PICK UP POS INDONESIA DALAM PENINGKATAN KUALITAS PELAYANAN (Studi Pada Kantor Pos Semarang 50000) ]]>
<![CDATA[Warsono, Hardi]]>;
<![CDATA[Qurniawati, Desti Relinda]]>;
<![CDATA[Sitorus, Herta]]>;
<![CDATA[Fajar S., Soni Mukhammad]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
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DOI: 10.26740/jpsi.v2n2.p44-50
<![CDATA[Non-monoplistic public services must continuously innovate services in order to remain competitive with its competitors and can satisfy its customers. PT Pos Indonesia as one of the state-owned enterprises in Indonesia is also faced with the demand to innovate so as not to lose with the private competitors. PT Pos is one of the BUMN that provide services expedition on the community, among the many services similar services. This study aims to determine the service innovation and quality of service at the Post Office Semarang 50000. Research conducted with qualitative. The main theory to measure the quality of service is based on the opinion of A Parasuraman that measures the quality of service from indicators: tangibles, reliability, responsiveness, assurance and empathy. The result of the research shows that service innovation at PT Pos Indonesia for the improvement of service quality is good enough, but there are some deficiencies such as: the delivery of new innovation information from the officer to the customer is still less effective, so this innovation seems not optimal. In general the quality of service is good, ranging from the response officers, facilities provided, guarantees and services provided. There are still shortcomings in the delivery of information that has not been effective to the customer. This study recommends the need for accurate and detailed information about the innovations made.]]>
<![CDATA[PEMBERDAYAAN PEREMPUAN NELAYAN DALAM PENGEMBANGAN USAHA NUGGET KERANG DESA BLURU KIDUL KECAMATAN SIDOARJO KABUPATEN SIDOARJO ]]>
<![CDATA[Tukiman, Tukiman]]>;
<![CDATA[Rosida, Rosida]]>;
<![CDATA[Andarini, Sonja]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
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DOI: 10.26740/jpsi.v2n2.p51-55
<![CDATA[Community service is done by the empowerment of women fishermen by developing shell nugget in Bluru Kidul Village, Sidoarjo Sub-district, Sidoarjo Regency. This activity was conducted from March to June 2018, the methods of community service are training, mentoring, and practice of making shell nugget according to the receipe of dough that flavor and hygiene, marketing management practices of packaging and labeling. It aims to create an independent and creative society in projecting their future, the family of fishermen in Bluru Kidul Village, Sidoarjo Sub-District, Sidoarjo Regency, so that they will no longer rely on local government in developing home industry business in their village. In addition, they will be able to stand on their own with potential in their area. Management system based on independence and creativity in the development of shell nugget production is still rare. Therefore, Bluru Kidul Village is expected to be a pilot village especially in the production of shell nugget in East Java in particular, and in Indonesia in general, especially for coastal villages.]]>
<![CDATA[PEMELIHARAAN FASILITAS WATER TAP (Studi Kasus pada ITB dan UNS) ]]>
<![CDATA[Bintoro, Gustauli]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
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DOI: 10.26740/jpsi.v2n2.p56-60
<![CDATA[Maintenance of facilities or logistics is one of the functions of logistics management in the form of a series of activities or processes in which in the form of all forms of care, maintenance and care of the state of the goods for goods owned by an organization to remain usable at any time and able to achieve the economic age of the goods. This paper will discuss how the treatment of ready-to-drink water faucet facilities held by the Institute of Technology Bandung and Sebelas Maret University. This paper uses a qualitative descriptive study. to explain the maintenance of ready-to-drink water faucet facilities including the presence of inhibiting factors in their implementation. The results were found that in addition to problems in the processing unit, there are also problems in the piping network. This is an obstacle in the maintenance of water tap facilities. In addition, the participation of facility users is also important because if the water tap is not used then the water circulation will become not lanjar and the water that is accommodated on the pipe and the tank will be reflected bacteria that will continue to multiply and the water will only be disposed of into waste. Therefore both the facility manager and the facility user must maintain and care for the fasilita tap water ready to drink this properly.]]>
<![CDATA[PERENCANAAN PENGELOLAAN PENDAPATAN ASLI DAERAH SEKTOR PAJAK BUMI DAN BANGUNAN PERDESAAN DAN PERKOTAAN DI KABUPATEN BLORA ]]>
<![CDATA[Nugrahadi, Robi]]>;
<![CDATA[Sarwono, Sarwono]]>;
<![CDATA[Riyanto, Riyanto]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
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DOI: 10.26740/jpsi.v2n2.p61-71
<![CDATA[This research background is property tax management authority transfer by center government to local government according to the laws of local tax number 28 in 2009. The purpose is to make government financial independently and increase local revenue in property tax sector. Problem of that condition is local government must be set up many supporting factors, that is human resources especially property appraisal, computer and server tools, operating system and data base, compatibel files and service room, and exist budget to implement intensification and extensification tax program. Readiness of supporting factors are very influence optimization level of property tax revenue. According that condition, this research purpose is to analyse property tax management in Blora Regency so that from result of analysing can be arrange scenario planning which is consider uncertainty situation in future. Collecting data method of this research use Miles, Huberman, and Saldana method (2014), while scenario planning analysis use TAIDA method from Lindgren and Bandhold (2003). Result of this research is Government of Blora Regency has not maximaly implement property tax management yet. That condition based on empirical fact which is only one man appraisal to analyse NJOP with more than 500 thousand property tax object in Blora Regency. That situation cause property tax revenue not accordance with real potension.]]>
<![CDATA[POSISI STRATEGIS DAN ARAH PENGEMBANGAN UNIT PELAKSANA TEKNIS DINAS (UPTD) MENJADI BADAN LAYANAN UMUM DAERAH (BLUD) DI PEMERINTAH PROVINSI JAWA TIMUR ]]>
<![CDATA[Sutanto, Slamet Hari]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
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DOI: 10.26740/jpsi.v2n2.p72-81
<![CDATA[With all the limitations of the current government budgeting system, not all government affairs and development to realize the welfare for the people can not may be all financed by APBD. East Java provincial government is currently pushing the Regional Technical Implementation Unit (UPTD) in SKPD environment began to use financial management system Regional Public Service Agency (BLUD). The policy is clearly stated in East Java Fiscal Policy Innovation Roadmap 2014-2019. The purpose of this study is to (1). To identify the condition of UPT-UPT in East Java Provincial Government (2). Identify the problems and challenges faced in developing the UPTD into BLUD and (3). To formulate development strategy that can be done by East Java Provincial Government in developing UPTD become BLUD. The research method used is mixed method that combines qualitative data analysis with quantitative data using SWOT matrix, then to determine the strategic position and direction of development is done through analysis of General Electrics (GE) matrix. Population in this research is all Technical Implementation Unit (UPT) in East Java Provincial Government, while the sampling is done pursuant to purposive sampling. The results showed (1). UPT such as UPT P2SKP Mayangan, UPT P2SKP Pondokdadap, UPT P2SKP Muncar, and UPT PSMB-LT ready if improved status becomes BLUD see the factor of financial ability, completeness of facilities and infrastructure and its potentials (2). Some UPTs such as UPT PB Palawija, UPT PB Holtikultura, and UPTIK Timber can be upgraded to BLUD, but need to be prepared in advance, especially supporting infrastructure, especially technology aspects of technology and supporting human resources, as well as capital and promotion to develop into wider market. (3). While the Training Unit (BLKI) of Singosari and Jember, due to the specific service characteristic and the special service segment so that the dependence on the APBD/APBN is still very high, it is still difficult in terms of its existence to be upgraded to PPK BLU/BLUD.]]>
<![CDATA[SMART KAMPUNG SEBAGAI WUJUD KEMAJUAN SISTEM ADMINISTRASI DAN MANAJEMEN DI DESA KETAPANG, KECAMATAN KALIPURO, KABUPATEN BANYUWANGI ]]>
<![CDATA[Sekarsari, Retno Wulan]]>;
<![CDATA[Winarno, Tedy]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
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DOI: 10.26740/jpsi.v2n2.p82-87
<![CDATA[The objective of this research is to learn about the implementation system of ?Smart Kampung? Program at Ketapang Village and its methods of publication to all over Indonesia.This IT-based public service and human resource enhancement program, called ?Smart Kampung?, is an innovation made by the District Government of Banyuwangi. This program represents the commitment of the district government to bring public service to the most accessible level for the people of Banyuwangi. Since most of them live far from the urban area, which is the governance base or center, the District Government of Banyuwangi set village offices as the centers of public service directly integrated with the District Government. By doing so, the District Government facilitates the society and make them aware of the importance of IT. In addition to being a facility to enhance public service, Smart Kampung Program can also serve as a facility to improve the quality of human resources and the people?s economy, as the village governments are required to empower their respective village?s potentials.There are a number of ways utilized by the District Government of Banyuwangi and Smart Kampung villagesto socialize this program, such as information sharing in seminars, local leaders meeting, and social media. By doing so, they hope they can inspire regions with similar issues to implement Smart Kampung Program so that the goal to have equal welfare level in all villages in Indonesia can be achieved.]]>
<![CDATA[SMART KAMPUNG SEBAGAI WUJUD KEMAJUAN SISTEM ADMINISTRASI DAN MANAJEMEN DI DESA KETAPANG, KECAMATAN KALIPURO, KABUPATEN BANYUWANGI ]]>
<![CDATA[Sekarsari, Retno Wulan]]>;
<![CDATA[Winarno, Tedy]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
Show Abstract
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DOI: 10.26740/jpsi.v2n2.p82-87
<![CDATA[The objective of this research is to learn about the implementation system of “Smart Kampung†Program at Ketapang Village and its methods of publication to all over Indonesia.This IT-based public service and human resource enhancement program, called “Smart Kampungâ€, is an innovation made by the District Government of Banyuwangi. This program represents the commitment of the district government to bring public service to the most accessible level for the people of Banyuwangi. Since most of them live far from the urban area, which is the governance base or center, the District Government of Banyuwangi set village offices as the centers of public service directly integrated with the District Government. By doing so, the District Government facilitates the society and make them aware of the importance of IT. In addition to being a facility to enhance public service, Smart Kampung Program can also serve as a facility to improve the quality of human resources and the people’s economy, as the village governments are required to empower their respective village’s potentials.There are a number of ways utilized by the District Government of Banyuwangi and Smart Kampung villagesto socialize this program, such as information sharing in seminars, local leaders meeting, and social media. By doing so, they hope they can inspire regions with similar issues to implement Smart Kampung Program so that the goal to have equal welfare level in all villages in Indonesia can be achieved.]]>
<![CDATA[INOVASI LAYANAN MPOSPAY DAN FREE PICK UP POS INDONESIA DALAM PENINGKATAN KUALITAS PELAYANAN (Studi Pada Kantor Pos Semarang 50000) ]]>
<![CDATA[Warsono, Hardi]]>;
<![CDATA[Qurniawati, Desti Relinda]]>;
<![CDATA[Sitorus, Herta]]>;
<![CDATA[Fajar S., Soni Mukhammad]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
Show Abstract
|
Download Original
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Original Source
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Full PDF (187.509 KB)
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DOI: 10.26740/jpsi.v2n2.p44-50
<![CDATA[Non-monoplistic public services must continuously innovate services in order to remain competitive with its competitors and can satisfy its customers. PT Pos Indonesia as one of the state-owned enterprises in Indonesia is also faced with the demand to innovate so as not to lose with the private competitors. PT Pos is one of the BUMN that provide services expedition on the community, among the many services similar services. This study aims to determine the service innovation and quality of service at the Post Office Semarang 50000. Research conducted with qualitative. The main theory to measure the quality of service is based on the opinion of A Parasuraman that measures the quality of service from indicators: tangibles, reliability, responsiveness, assurance and empathy. The result of the research shows that service innovation at PT Pos Indonesia for the improvement of service quality is good enough, but there are some deficiencies such as: the delivery of new innovation information from the officer to the customer is still less effective, so this innovation seems not optimal. In general the quality of service is good, ranging from the response officers, facilities provided, guarantees and services provided. There are still shortcomings in the delivery of information that has not been effective to the customer. This study recommends the need for accurate and detailed information about the innovations made.]]>
<![CDATA[PEMBERDAYAAN PEREMPUAN NELAYAN DALAM PENGEMBANGAN USAHA NUGGET KERANG DESA BLURU KIDUL KECAMATAN SIDOARJO KABUPATEN SIDOARJO ]]>
<![CDATA[Tukiman, Tukiman]]>;
<![CDATA[Rosida, Rosida]]>;
<![CDATA[Andarini, Sonja]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
Show Abstract
|
Download Original
|
Original Source
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Check in Google Scholar
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Full PDF (142.263 KB)
|
DOI: 10.26740/jpsi.v2n2.p51-55
<![CDATA[Community service is done by the empowerment of women fishermen by developing shell nugget in Bluru Kidul Village, Sidoarjo Sub-district, Sidoarjo Regency. This activity was conducted from March to June 2018, the methods of community service are training, mentoring, and practice of making shell nugget according to the receipe of dough that flavor and hygiene, marketing management practices of packaging and labeling. It aims to create an independent and creative society in projecting their future, the family of fishermen in Bluru Kidul Village, Sidoarjo Sub-District, Sidoarjo Regency, so that they will no longer rely on local government in developing home industry business in their village. In addition, they will be able to stand on their own with potential in their area. Management system based on independence and creativity in the development of shell nugget production is still rare. Therefore, Bluru Kidul Village is expected to be a pilot village especially in the production of shell nugget in East Java in particular, and in Indonesia in general, especially for coastal villages.]]>
<![CDATA[POSISI STRATEGIS DAN ARAH PENGEMBANGAN UNIT PELAKSANA TEKNIS DINAS (UPTD) MENJADI BADAN LAYANAN UMUM DAERAH (BLUD) DI PEMERINTAH PROVINSI JAWA TIMUR ]]>
<![CDATA[Sutanto, Slamet Hari]]>
<![CDATA[ JPSI (Journal of Public Sector Innovations) Vol 2, No 2 (2018): Mei 2018 ]]>
Publisher : <![CDATA[Department of Public Administration, Universitas Negeri Surabaya ]]>
Show Abstract
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Download Original
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Original Source
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Check in Google Scholar
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Full PDF (215.453 KB)
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DOI: 10.26740/jpsi.v2n2.p72-81
<![CDATA[With all the limitations of the current government budgeting system, not all government affairs and development to realize the welfare for the people can not may be all financed by APBD. East Java provincial government is currently pushing the Regional Technical Implementation Unit (UPTD) in SKPD environment began to use financial management system Regional Public Service Agency (BLUD). The policy is clearly stated in East Java Fiscal Policy Innovation Roadmap 2014-2019. The purpose of this study is to (1). To identify the condition of UPT-UPT in East Java Provincial Government (2). Identify the problems and challenges faced in developing the UPTD into BLUD and (3). To formulate development strategy that can be done by East Java Provincial Government in developing UPTD become BLUD. The research method used is mixed method that combines qualitative data analysis with quantitative data using SWOT matrix, then to determine the strategic position and direction of development is done through analysis of General Electrics (GE) matrix. Population in this research is all Technical Implementation Unit (UPT) in East Java Provincial Government, while the sampling is done pursuant to purposive sampling. The results showed (1). UPT such as UPT P2SKP Mayangan, UPT P2SKP Pondokdadap, UPT P2SKP Muncar, and UPT PSMB-LT ready if improved status becomes BLUD see the factor of financial ability, completeness of facilities and infrastructure and its potentials (2). Some UPTs such as UPT PB Palawija, UPT PB Holtikultura, and UPTIK Timber can be upgraded to BLUD, but need to be prepared in advance, especially supporting infrastructure, especially technology aspects of technology and supporting human resources, as well as capital and promotion to develop into wider market. (3). While the Training Unit (BLKI) of Singosari and Jember, due to the specific service characteristic and the special service segment so that the dependence on the APBD/APBN is still very high, it is still difficult in terms of its existence to be upgraded to PPK BLU/BLUD.]]>
