Homes Journal: Hospital Management Studies Journal
Hospital Management Studies Journal (Homes Journal) is the journal which will publish scientific article about research health and hospital management. The focus of this journal is in Health Regulation and Policy, Human Resources Management, Medical Record Management, Quality Management of Health Services, Public Health Management, Hospital Accreditation, infection control management and patient safety, health organization and organizational behaviour in hospital, healthcare services, healthcare quality and patient safety, health facilities management, hospital accreditation, patient and employee satisfaction, pain management, inpatient and out-patient management, health insurance, health policy and healthcare informatics etc. This journal includes the leadership, management and administration of public health systems, hospitals and hospital networks. Clinical Department Management Clinical Ethics Clinical Risk Health Data Management Health Economics Inpatient Management Nursing Management Out-Patient Management
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<![CDATA[THE CORRELATION BETWEEN CUSTOMER RELATIONSHIP MANAGEMENT AND THE INPATIENTS LOYALTY ]]>
<![CDATA[Rezky Amalia Amal]]>;
<![CDATA[Syahratul Aeni]]>;
<![CDATA[Syarfaini Syarfaini]]>;
<![CDATA[A Syamsiah Adha]]>
<![CDATA[ Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February ]]>
Publisher : <![CDATA[Universitas Islam Negeri Alauddin Makassar ]]>
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DOI: 10.24252/hmsj.v2i1.18413
<![CDATA[Background :Customer Relationship Management (CRM) as a process to build a relationship between companies and customers by increasing customers value and satisfaction performed by identifying customers by forming perceptions on the products or organizations or services offered through marketers, sellers, services and supporting services which make the customers to be loyal. Objective :The study was aimed at determining the correlation between Customer Relationship Management and the inpatients loyalty at Ibnu Sina Hospital of Makassar in 2017.Method :This study was quantitative research using an obsevational analytic approach with cross sectional study involving 18304 people as research population and 391 samples. Moreover, univariate and bivariate with chi square test were utilized in analysing the data. Result :The results showed that there was a significant correlation between continuity marketing (p=0.000), one to one marketing (p=0.000), and partnering program did not have a significant correlation (p=0.090) with patient loyalty. Conclusion: Ibnu Sina Hospital must be able to manage customer relationship management well to maintain patient loyalty in order to reuse services at the hospital.]]>
<![CDATA[IMPLEMENTATION OF PROMOTIVE AND PREVENTIVE MANAGEMENT FUNCTIONS FOR ACUTE RESPIRATORY INFECTIONS IN TODDLER ]]>
<![CDATA[Azriful Azriful]]>;
<![CDATA[Yudi Adnan]]>;
<![CDATA[Rahmawaty Rahmawaty]]>
<![CDATA[ Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February ]]>
Publisher : <![CDATA[Universitas Islam Negeri Alauddin Makassar ]]>
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DOI: 10.24252/hmsj.v2i1.18397
<![CDATA[Background: Acute Respiratory Infectious Disease (ARI) is an acute infectious disease that affects one or more parts of the airway. Objective: This study aims to obtain information related to the implementation of promotive and preventivemanagement functions foracute respiratory infections in Toddler.Method:The method used is qualitative with a case study approach. The informants consisted of the head of the Puskesmas, officers of the ARIand surveillance programs, health promotion efforts officers, environmental health effort officers, heads of administration, and several mothers of children under five who had suffered from ARI. Result: The results showed that the management function of the promotive and preventive ARI program was still part of the P2PL program in general. This is evidenced by the absence of a special plan made by the Puskesmas regarding the promotional efforts to prevent ARI so that management functions such as planning, organizing, mobilizing, monitoring, funding, and evaluating have not been able to minimize the number of ARI sufferers in children under five. Conclusion: The extension program in the community is still not evenly distributed around the work area of Puskesmas X. The head of the Puskesmas should make policies related to special planning and Standard Operating Procedures (SOP) related to the prevention and control of ARI in children under five.]]>
<![CDATA[AN OVERVIEW OF PERFORMANCE MEASUREMENT USING A BALANCED SCORECARD METHOD AT FAISAL ISLAMIC HOSPITAL OF MAKASSAR ]]>
<![CDATA[Wihda Arfiah]]>;
<![CDATA[Muhammad Rusmin]]>;
<![CDATA[Syarfaini Syarfaini]]>;
<![CDATA[Nildawati Nildawati]]>;
<![CDATA[Syamsul Alam]]>
<![CDATA[ Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February ]]>
Publisher : <![CDATA[Universitas Islam Negeri Alauddin Makassar ]]>
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DOI: 10.24252/hmsj.v2i1.18400
<![CDATA[Background:The Balanced Scorecard can translate organizational and strategic vision and mission into the operational goals and measure the performance for four different perspectivesObjective:The study was aimed at finding out the overview of performance measurement using the Balanced Scorecard method at Faisal Islamic Hospital of Makassar.Method: The study was descriptive quantitative research involving 11869 patients/families of patients as research population and 403 employees as the samples gathered using a Stratified Random Sampling technique. The collected data were then analyzed univariately.Result:The results of the study revealed that on the costumers’ perspective, the customers’ acquisition was the only indicator showing the unfavorable result decreased by 4.64%. In the financial perspective, the ROI indicator and effectiveness ratio had decreased by 18.96% and 59.6%, both indicators were stated to be less good. In the Internal Business perspective in terms of service quality the BOR and ALOS ratio were said to be less good. From the perspective of Learning and Growth it was very good where all indicators were in accordance with the standards. The four perspectives of the Balanced Scorecard were very influential on the hospital’s performance.Conclusion:By improving the costumers’ acquisition, the hospital income would increase as well.]]>
<![CDATA[PSYCHOSOSIAL FACTORS ON THE PERFORMANCE OF HEALTH OFFICERS ]]>
<![CDATA[Dewi Ayu]]>;
<![CDATA[M Fais Satrianegara]]>;
<![CDATA[Fatmawaty Mallapiang]]>
<![CDATA[ Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February ]]>
Publisher : <![CDATA[Universitas Islam Negeri Alauddin Makassar ]]>
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DOI: 10.24252/hmsj.v2i1.18415
<![CDATA[Background:Psychosocial factors have become a major concern in occupational health. Changes that occur in the labor market, namely increased globalization, competition, flexibility, and new forms of work organization. Objective:The purpose of this study was to describe the psychosocial factors on the performance of health workers in Puskesmas X Makassar City.Method:This research method is a descriptive quantitative research with a population of all health workers at Puskesmas X Makassar City as many as 55 people using total sampling. The collected data were then analyzed by univariate and bivariate. Result:The results of data analysis showed that the majority of health workers at Puskesmas X Makassar City experienced severe stress as much as 50.9%, heavy loads as much as 65.5%, and mild fatigue as much as 67.3% with optimal good quality performance. This illustrates that health workers experience psychosocial factors that have a positive impact on performance, and to produce good performance.Conclusion:It is necessary to create a psychosocial environment so that individuals feel comfortable in groups and organizations, showing high productivity and improving the quality of work.]]>
<![CDATA[ENVIRONMENTAL AND NUTRITIONAL STATUS RELATIONSHIP TO STUNTING EVENTS IN SCHOOL AGE AT SDN 186 LEMAHABANG DESA PATOLOAN KECAMATAN BONE-BONE KAB. LUWU UTARA IN 2019 ]]>
<![CDATA[Silvah Silvah]]>;
<![CDATA[M. Irsan Arief Ilham]]>;
<![CDATA[Saktiawati Saktiawati]]>
<![CDATA[ Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February ]]>
Publisher : <![CDATA[Universitas Islam Negeri Alauddin Makassar ]]>
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DOI: 10.24252/hmsj.v2i1.18712
<![CDATA[Background:Primary school age children are children aged 6-12 years. During school age, growth continues even though it is not as fast as the growth that occurred earlier in infancy or later in adolescenceObjective:Stunting is a chronic nutritional problem in children characterized by a shorter height compared to children their age. Children who suffer from stunting will be more susceptible to disease and as adults are at risk for degnerative diseases, the impact of stunting is not only on the health side but also affects the level of intelligence of the child.Method: This research is an analytical study which aims to determine the relationship between nutritional status and environment on the incidence of stunting in school age children at SD 186 Lemahabang, Patoloan Village, Bone-Bone Kab, Luwu Utara in 2019Result:This study shows the nutritional status of the definition of stunting variables, the data obtained are those that are not stunting, 73.33% and those who are stunting 26.2%, The environment of the variable understanding of stunting is obtained by data on students whose respondents are 70% and who are not sufficiently 30%.Conclusion:To produce good performance, the hospital needs to From the results of the data obtained from all of the variables above, it is generally concluded that there is a relationship between the level of nutritional status and the environment on the incidence of stunting]]>
<![CDATA[THE RELATIONSHIP OF WORK MOTIVATION WITH NURSE PERFORMANCE ]]>
<![CDATA[Dian Dwiana Maydinar]]>;
<![CDATA[Buyung Keraman]]>;
<![CDATA[Eti Lestati]]>
<![CDATA[ Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February ]]>
Publisher : <![CDATA[Universitas Islam Negeri Alauddin Makassar ]]>
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DOI: 10.24252/hmsj.v2i1.18399
<![CDATA[Background: Performance is the result of work achieved by a person or group of people in an organization according to their authority and responsibilities. Good performance can be achieved by increasing work motivation. The higher a person's work motivation, the higher the performance produced. Objective : To analyze the relationship between Work Motivation and Performance in Inpatient Room Melati and Seruni Hospital Dr. M. Yunus Bengkulu.Method: This study uses survey analytic with cross sectional design. Population in this study were all nurses at Inpatient ward of Melati and Seruni, Dr. M. Yunus Bengkulu Hospital, with the amount of 43 nurses. Data analysis techniques were performed by univariate and bivariate analysis with the Spearmen Rank Test.Result: this study are based on the Spearmen Rank Test obtained significance value (sig) of 0.220 with p-value = 0.156. Conclusion: Because the value of p> 0.05, it can be concluded that there is no significant relationship between Work Motivation with Nurses Performance at Inpatient ward of Melati and Seruni, Dr. M. Yunus Bengkulu Hospital.]]>
<![CDATA[MOTHER KNOWLEDGE OF NUTRITION AND EFFECT ON NUTRITIONAL STATUS OF CHILDREN IN COMMUNITY HEALTH CENTER ]]>
<![CDATA[Juli Widiyanto]]>;
<![CDATA[Fitri Sapar Laia]]>
<![CDATA[ Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February ]]>
Publisher : <![CDATA[Universitas Islam Negeri Alauddin Makassar ]]>
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DOI: 10.24252/hmsj.v2i1.18871
<![CDATA[Background:The level of nutritional knowledge from a mother will affect a person in the decision to provide a child's intake, so it will automatically affect the nutritional status of the child. Good knowledge is expected that children will get good nutrition so that children's growth is in accordance with the age of growth and development. Good knowledge of mothers will look to provide or prepare daily food in an amount sufficient for the nutritional needs of the child.Objective:The purpose of this study was to determine the effect of maternal knowledge on nutrition on the nutritional status of toddlers at Puskesmas Harapan Raya Pekanbaru.Method: Thistype of research is observational analytic, with aapproach design cross sectional. The study population was all mothers who have children under five at Puskesmas Harapan Raya Pekanbaru. The research sample consisted of 35 respondents using purposive random sampling technique. The research instrument used a questionnaire to measure the level of knowledge of the nutritional status of toddlers using parameters of body weight / height based on the Z score category. The results of the measurement of research data were then carried out by testing the hypothesis by using the Chi-Square test Result:The results showed that from the results of the hypothesis test the effect of the level of maternal knowledge about nutrition on the nutritional status of toddlers, the value of p = 0.001 (p> 0.05) was obtained, so that Ho was rejected, which means that there was an effect of the level of mother's knowledge about nutrition on the nutritional status of toddlers. With OR: 14.7 with 95% CI: 2.31-93.44.Conclusion : The level of mother's knowledge affects the nutritional status of children under five. The magnitude of the influence of a high level of maternal knowledge is 14.7 x fold compared to mothers with low knowledge.]]>
<![CDATA[ACCESSIBILITY OF FIRST-LEVEL HEALTH SERVICES IN PARIGI SUB-VILLAGE, LEBBOTENGNGAE VILLAGE, CENRANA DISTRICT, MAROS REGENCY ]]>
<![CDATA[Surahmawati Surahmawati]]>
<![CDATA[ Homes Journal = Hospital Management Studies Journal Vol 2 No 1 (2021): February ]]>
Publisher : <![CDATA[Universitas Islam Negeri Alauddin Makassar ]]>
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DOI: 10.24252/hmsj.v2i1.18948
<![CDATA[Background: The level of equalization of health services has not been achieved optimally, there are still about 36.8% of Indonesians living in rural areas are very difficult to access first-rate health services. While in South Sulawesi itself there are still about 32% of the population who are very difficult to access health services.Objective: The purpose of this study is to see an overview of the accessibility of first-level health services (Puskesmas) in Parigi Hamlet, Lebbotengngae village, Maros Regency, South Sulawesi.Method: This research is a descriptive survey conducted in December 2020 with a total of 91 samples taken from the number of households in Parigi hamlet, sampling is done by total sampling techniques. Data collection using questionnaires analyzed usingunivariate analysis and presented in the form of frequency distribution tables.Result: It found that the accessibility of health services geographically is unaffordable, whereas accessibility is economically affordableSuggestion: Local government should pay attention to the availability and smoothness of transportation so that people can easily access health services]]>
