International Journal of Informatics, Economics, Management and Science
International Journal of Informatics, Economics, Management and Science (IJIEMS) is a scientific journal that will publish scientific work in the form of articles based on research results or scientific studies from researchers, Who aims to publish his writings, and published articles are guaranteed original from the results of research or work) the thoughts of an author, not from the taking of the scientific work of others or not the rights of the author himself. Make sure all articles published in our international journals, there is no element of fake or authentic research results from the author. Anything that violates the rights in the law or laws that infringe the copyright of published scientific works is the responsibility of the author. Please publish your scientific articles, according to the scope and focus of our international journals. The fields that can be published in our journal are as follows: SCOPE AND FOCUS Informatics : Artificial Intelligence, Expert Systems, Network Technology, Application Development, System Intelligence, Information Management Information System, Information Systems, Information Technology, Cellular Technology, Cloud Computing, Software Engineering, Database, Big Data, Data Science, System Security, Data Security, Design Technology, Artificial Intelligence, Neural Networks, Computer Networks, Educational Technology, Computing Technology, Artificial Neural Network, Fuzzy Logic, Computer System, Business Intelligence, Data Mining, Enterprise Information System. Economics : Macro Economics, Micro Economics , Moneter Economics, Buinding Economics, Islamic Economics, Accounting, Financial Accounting, Tax Accounting, Auditing, Management Accounting, Budgeting, Cost Accounting, Accounting System, International Accounting. Management : Financial Management, Human Resource Management, Marketing Management, Business Management, Operational Management, Production Management. Science: Mathematics, Statistics, Physics, Operational Research. Mathematics Logics, Numerics Method, Computing.
Articles
26 Documents
<![CDATA[Service request management system application development with rapid application development method using web-based bubble sort algorithm ]]>
<![CDATA[FX. Kristianto]]>;
<![CDATA[Verdi Yasin]]>;
<![CDATA[Anton Zulkarnain Sianipar]]>;
<![CDATA[Rachmawaty Haroen]]>;
<![CDATA[Yusra Fernando]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 1 No 1 (2022): IJIEMS (January 2022) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v1i1.692
<![CDATA[The Helpdesk system is a system to facilitate the reporting of technological information damage. Helpdesk systems are already widely used or developed somewhere with a wide variety of technologies and systems. Monitoring system as a process to collect data from various sources and helpdesk as the implementer of the monitoring system is required to be active to monitor reports from users. The helpdesk is a center point where problems or issues are reported in a coordinated and coordinated manner. The helpdesk is a complementary part of a function, service, and is responsible for problem solving. This is one of the obstacles in the implementation of work is still found errors in the process of handling remote hands or trouble shoot reports daily, weekly and monthly. Because currently the data and problem handling reports are still manual so it is difficult to see the status of handling. Helpdesk design system at PT. TH Indoplantations is a system where to facilitate users or customers and the Helpdesk data center division in processing a technical problem that occurs in the data center or customer or user devices located in the data center PT. TH Indoplantations. Based on the concept and design of a web-based helpdesk system at PT. TH Indoplantations can help in dealing with interference that occurs in customer devices.]]>
<![CDATA[E-Service Quality, Promotion and Price Perception on Loyalty of Traveloka Users ]]>
<![CDATA[Anissa Putri]]>;
<![CDATA[Feby Kinanda]]>;
<![CDATA[Oktavia Marpaung]]>;
<![CDATA[Binton Siburian]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 1 No 2 (2022): IJIEMS (August 2022) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v1i2.879
<![CDATA[This research was conducted to determine the effect of each variable, e-service quality, promotion, and price perception on loyalty users. The type of research used is quantitative analysis, the data collectiontechnique used is multiple linear regression analysis. Furthermore, the samplingtechnique used is random sampling with a total of 105 respondents. The results showed that from the third factor, price perception had apositive and significant effect, while the quality of e-service and promotion had a positive and insignificant effectIt is hoped that Traveloka will continue to strive to improve the quality of e-service quality, promotions and price perception to help increase loyalty, so that more and more people use the Traveloka application in Jakarta..]]>
<![CDATA[Assessment of Teacher Performance in SMK Informatika Bina Generasi using Electronic-Based Rating Scale and Weighted Product Methods to Determine the Best Teacher Performance ]]>
<![CDATA[Syahrizal Dwi Putra]]>;
<![CDATA[Rohmat Indra Borman]]>;
<![CDATA[Gina Hapsari Arifin]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 1 No 1 (2022): IJIEMS (January 2022) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v1i1.693
<![CDATA[Teacher performance assessment is an assessment carried out on the main task activities as a teacher. The aim is to assess the performance of teachers in applying all competencies in the learning process, guidance to educational units and as a basis for planning continuous professional development for teachers. At SMK Informatika Bina Generasi, performance assessments were carried out on several teachers with the process of processing teacher performance appraisal data still semi-structured so it took time, tended to input data repeatedly and errors in data input, inefficient data storage resulted in a longer data search process. and the ongoing assessment has not supported decision-making on teacher performance assessments so that the school has difficulty determining achievement and evaluating teacher performance as a whole. The research method used is a qualitative research method by conducting literature studies, reviewing documents and interviews in determining teacher performance assessment instruments. The results obtained are a teacher performance appraisal system with an electronic-based rating scale method to assist schools and assessors in assessing teacher performance and obtaining teacher performance appraisal information more quickly, effectively and efficiently. In addition, this electronic-based teacher performance appraisal system is also equipped with the ability to rank all teacher performance using the weighted product method so that the best teacher performance is obtained.]]>
<![CDATA[The effect of work environment, communication, and workload on employee performance case study PT. Setia Kawan Abadi year 2022 ]]>
<![CDATA[Abdul Rahman Yusuf]]>;
<![CDATA[Adrian Adrian]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 2 No 1 (2023): IJIEMS (January 2023) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v2i1.979
<![CDATA[This study aims to determine the effect of work environment, communication, and workload on employee performance at PT. Setia Kawan Abadi. Work environment, communication, and workload are independent variables, during employee performance is a dependent variable. The population of this study was employees at PT. Setia Kawan Abadi. The type of research used is quantitative; the data used in this study is primary data from respondents' answers to the questionnaire and processed using SPSS software version 28. Furthermore, the sampling technique used is census or total sampling with the number of respondents obtained by 55 employees of PT. Setia Kawan Abdi. The study’s results based on the t-test (Partial) prove that the work environment on employee performance has a positive and insignificant effect. At the same time, communication and workload significantly positively impact employee performance. The variables of work environment, communication, and workload simultaneously affect employee performance.]]>
<![CDATA[The Effect Of Work Experience, Profesionalism And Remote Audit On Audit Quality ]]>
<![CDATA[Bertha Elvy Napitupulu]]>;
<![CDATA[Sita Dewi]]>;
<![CDATA[Anthony Wijaya]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 2 No 1 (2023): IJIEMS (January 2023) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v2i1.999
<![CDATA[Audit results are said to be of high quality if they have implemented several criteria including auditing standards and quality control standar. Audit quality is influenced by several factors including auditor work experience, auditor professionalism and audit process. Auditor work experience is an impotant thing for auditors because without high experience an auditor will be less effective in carrying out their duties and it will be difficult to adapt to their circumstances and situations that will be faced. The longer of the working hours and experience of the audtor give a better audit quality. Experinced auditors are more skilled and competent in their work. Professionalism is needed by an auditor to determine audit quality. To support professionalism, the auditor is carrying out his audit duties must guided by the audit standars set by the Indonesian Institue of Certified Public Accountants. Auditors with high professionalism will carry out audits appropriately and complete each stage of the audit process completely, taking into account inadequate audit evidence found during the audit process to produce a good audit quality. Due to social distancing, the audit process during the Covid-19 pandemic was carried out remotely by using information and communication technology. This audit process called a remote audit process or remote audit. The remote audit process allows auditors to work remotely which meands increasing efficiency and scope and maintining audit quality. However there are still obstacles in the use of remote auditing, including auditor skills and the absence of laws governing in the use of information technology in auditing. The purpose of this study was to determine the effect of work experince, professionalism, and remote audit on audit quality at Public Accounting Firm in DKI Jakarta. The sample is 100 auditors. Data analysis using Least Square/PLS Partial Analysis. The result of this research is that work experience and professionalism have an effect of audit quality. But remote audit has no effect on audit quality. There is a significant positive effect between work experience and professionalsm with audit quality.]]>
<![CDATA[Analysis Of Enterprise Resources Planning (ERP) Implementation Planning In Car Parts Distributor Companies (Case Study: CV. Persatuan Putra Mandiri) ]]>
<![CDATA[Yudi Harianto]]>;
<![CDATA[Kautsar Aryayi]]>;
<![CDATA[Dwi Oktaviyani]]>;
<![CDATA[Fahrul Rozi]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 2 No 1 (2023): IJIEMS (January 2023) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v2i1.1002
<![CDATA[CV Persatuan Putra Mandiri is one of the distributors engaged in the sale of vehicle parts, especially cars. This company uses accounting software to manage its daily business activities, but in its implementation, there are still obstacles that can hinder the development of this company itself. The purpose of this research is to provide clear knowledge to the company regarding the weaknesses and strengths that exist in the current system and help companies to determine which ERP system is suitable for the company and its implementation process to the company's business processes. Therefore, this ERP planning stage begins with identifying problems, identifying ongoing business processes and then making system proposals that are described using Business Process Model Notation (BPMN). The next stage is to analyze the ERP system that may be able to accommodate the overall business process. The method that the author uses in this research is descriptive qualitative, where we obtain data from the description of the existing business processes and by conducting interviews with direct sources, namely employees in the company. We did a comparison of several ERP software commonly used in similar companies, and we got the results where the most suitable ERP software for this research is Oracle because it feels best suited to the needs and conditions of the existing business processes in the company.]]>
<![CDATA[Factors that affect customer satisfaction at PT Madani Primatama Logistik ]]>
<![CDATA[Binton Siburian]]>;
<![CDATA[Annisa Agustina]]>;
<![CDATA[Parlin Tumpal Sinaga]]>;
<![CDATA[Kuncu Saragih]]>;
<![CDATA[Johan Hursepuny]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 2 No 1 (2023): IJIEMS (January 2023) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v2i1.1032
<![CDATA[This study was conducted to determine the factors that affect customer satisfaction at PT Madani Primatama Logistic. The variables studied were the variables of Location (X1), Trust (X2), Sense of Security (X3) and Customer Satisfaction (Y). The type of research used is descriptive quantitative. The data collection technique used is a questionnaire or questionnaire. Furthermore, the sampling technique used is purposive sampling technique with a total of 100 respondents. The results of this study indicate that location and sense of security have no effect on customer satisfaction of PT Madani Primatama Logistik, while trust affects customer satisfaction of PT Madani Primatama Logistik. Simultaneously location, trust and a sense of security have no effect on customer satisfaction of PT Madani Primatama Logistik.]]>
<![CDATA[Impact and survival strategies of UMKM in cakung sub-district during the covid-19 pandemic ]]>
<![CDATA[Dwi Listyowati]]>;
<![CDATA[Sita Dewi]]>;
<![CDATA[Bertha Elvy Napitupulu]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 2 No 1 (2023): IJIEMS (January 2023) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v2i1.1039
<![CDATA[UMKM (MSMEs) or Usaha Mikro Kecil dan Menengah (Micro, Small and Medium Enterprises) are productive business units that can be carried out by individuals or business entities in all economic sectors. UMKM have driven Indonesia's economy and development. Through UMKM, new jobs are created, there is an increase in tax revenue, an increase in GDP (Gross Domestic Product) as well as its contribution to exports and the creation of fixed capital/investment. The number of UMKM in Indonesia is 64.19 million, where the composition of micro and small enterprises is very dominant, namely 64.13 million or around 99.92 percent of the total business sector.The covid-19 pandemic has made the economy in the world, including in Indonesia, fall into a crisis. UMKM, which is usually able to survive when hit by an economic crisis, turned out to be the sector that was affected during the pandemic. The difficulties faced by UMKM players during the covid-19 pandemic are declining sales, difficulties with capitalization, obstacles to product distribution and difficulty in obtaining raw materials. During the Covid-19 pandemic, there were restrictions on activities so that UMKM players had to carry out the right strategy to continue to do business in this situation. E-commerce is carried out to continue to serve consumers and also so that the business being managed can survive. In addition to e-commerce, innovating makes business people or business actors, including UMKM,still able to survive during the Covid-19 pandemic. The government provides support incentives for UMKM through the National Economic Recovery (PEN) program in 2020 and continued in 2021.The purpose of this study was to determine the impact of the covid-19 pandemic on the businesses of UMKM Cakung players, and to determine the effect of e-commerce, innovation, government policies on the survival position of UMKM Cakung. The sample of this study was 35 UMKM Cakung players who were randomly selected. Data analysis was carried out descriptively and by regression and correlation. The results showed that the covid-19 pandemic had an impact on the businesses of UMKM Cakung players. E-commerce and innovation partially have no effect on the survival position of UMKM Cakung, but government policies affect the survival position of UMKM Cakung . Simultaneously, e-commerce, innovation and government policies have an influence on the survival position of UMKM Cakung.]]>
<![CDATA[Analysis Of The Factors Causing The Non-Dance Credit At PT Hemas Parama ]]>
<![CDATA[Yudi Budi Yuniarso]]>;
<![CDATA[Wening Estiningsih]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 2 No 2 (2023): IJIEMS (August 2023) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v2i2.1198
<![CDATA[The problem of bad credit is a serious issue in the banking industry that can have a significant impact on the financial health of a company. This study aims to analyze the factors that cause bad credit at PT. Hemas Parama. Literature review was conducted to understand the concept of bad credit, risk management theory, and the factors that cause bad credit that are generally identified in the banking industry. Through a review of the literature, factors such as economic factors, ineffective risk management, changes in customer conditions, and internal company factors have been identified as common causes of bad debts. In addition, best practices in managing credit risk and the role of technology and analytics in identifying risk factors are also obtained from the literature. This literature review describes an in-depth conceptual framework for analyzing the causes of bad credit at PT. Hemas Parama. This study has practical implications by generating a better understanding of the factors that can lead to bad credit in these companies. The results of this study can be used to formulate more effective risk management strategies and solutions that can help reduce the risk of bad credit. Thus, this research is expected to provide valuable insights for PT. Hemas Parama in overcoming bad credit challenges and improving company financial performance. Keywords: Bad credit Credit risk management Factors causing bad credit banking industry PT. Hemas Parama]]>
<![CDATA[The Effect of Call Center Service Quality On Outpatient Satisfaction Level At St. Carolus Hospital Jakarta ]]>
<![CDATA[Yosephine Novita Eka Putri]]>;
<![CDATA[Adrian Adrian]]>;
<![CDATA[Oktavia Marpaung]]>
<![CDATA[ International Journal of Informatics, Economics, Management and Science (IJIEMS) Vol 2 No 2 (2023): IJIEMS (August 2023) ]]>
Publisher : <![CDATA[Sekolah Tinggi Manajemen Informatika dan Komputer Jayakarta ]]>
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DOI: 10.52362/ijiems.v2i2.1152
<![CDATA[This study aims to analyze The Effect of Call Center Service Quality on Outoutpatient Satisfaction Levels at St. Carolus Hospital Jakarta. The variables studied are Service Quality (Reliability (X1) and Assurance (X2)) and Outoutpatient Satisfaction (Y). The type of research used is the type of research, and the type of data is primary. The technique of collecting research data is through the questionnaire method. Furthermore, the sampling technique used is purposive sampling with 75 respondents. Data analysis in this study used SPSS version 25. The analysis used in this research is a validity test, reliability test, multicollinearity test, heteroscedasticity test, normality test, multiple linear analysis, correlation coefficient analysis test t test, F test, and coefficient of determination (R2). The results of testing and analysis of this study show that the Assurance variable has a significant influence with a sig value of 0.000 <0.05, a t-count value of 4.336 > t-table, and a beta (β) value of 0.308, so it can be concluded that the Assurance variable (X2) has a significant influence significant to the dependent variable (Y), namely outpatient satisfaction.]]>
