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INDONESIA
JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN
Published by AKADEMI MANAJEMEN ADMINISTRASI YOGYAKARTA
ISSN : 23391278     EISSN : 28085175     DOI : https://doi.org/10.56606/albama.v14i1
Core Subject : Economy, Health, Engineering,
Economics, Econometrics & Finance Medicine & Pharmacology Transportation
ALBAMA merupakan jurnal administrasi bisnis dan manajemen yang diterbitkan oleh LPPM Akademi Manajemen Administrasi Yogyakarta sebagai media komunikasi, media hasil penelitian yang bertujuan untuk mempublikasikan berbagai hasil kajian empiris dari para akademisi maupun praktisi yang mempunyai perhatian di bidang ekonomi khususnya administrasi bisnis dan manajemen. Jurnal ALBAMA terbit dua kali dalam setahun, setiap bulan April dan September.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 40 Documents
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PENGARUH SERVANT LEADERSHIP, TRUSTIN LEADERSHIP DAN KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KOPERASI PADA KSP “KOPDIT MARSUDI MULYO” PUTAT PATUK GUNUNGKIDUL Teti Safari
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 14 No 1 (2021): Jurnal Bisnis Administrasi dan Manajemen - April
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (594.547 KB) | DOI: 10.56606/albama.v14i1.10

Abstract

The purpose of this study was to determine the effect of Sarvent Leadership, trust in leadership and service quality on the satisfaction of members of the Marsudi Mulyo Patut Gunungkidul Savings and Loan Cooperative (KSP). The population taken was the members of the cooperative savings and loan cooperative (KSP) Kopdit Marsudi Mulyo totaling 73 as samples. Data collection was carried out by distributing questionnaires to respondents. The collection technique used SPSS 17. Based on the results of the study, it was stated that the sarvent leadership variable had a positive and significant effect on member satisfaction because it had a significance value of 0.000 <0.05. The trust in leadership variable has a positive and significant effect on the Member Satisfaction variable because it has a significant value of 0.000 <0.05. And the variable service quality has a positive and significant effect on the variable member satisfaction. This can be seen from the significant quality of service because it has a significant value of 0.086 <0.05.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT KHUSUS IBU DAN ANAK PKU MUHAMMADIYAH KOTAGEDE YOGYAKARTA Yuliantoharinugroho Yuliantoharinugroho; Rini Pujianti
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 14 No 2 (2021): Jurnal Bisnis Administrasi dan Manajemen - Oktober
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (280.068 KB) | DOI: 10.56606/albama.v14i2.95

Abstract

This study aims to analyze consumer satisfaction at PKU Muhammadiyah Kotagede Yogyakarta. This study uses service quality variables consisting of tangible, reliability, responsiveness, assurance, empathy as independent variables to analyze their effect on customer satisfaction as the dependent variable. The population in this study were outpatients who had received services at the PKU Muhammadiyah Kotagede Special Hospital for Mothers and Children, Yogyakarta, with a total of 130 respondents. The sampling technique in this study was using the Simple Random Sampling technique with a sample of 98 samples. The data analysis technique in this study used Multiple Linear Regression analysis which was processed with the SPSS 17.0 program. The results showed that there was an effect of tangibles (physical evidence) on patient satisfaction, which was indicated by tcount of 2,459. There is an effect of empathy (empathy) on patient satisfaction as indicated by the t-value of 3.275. There is an effect of reliability (reliability) on patient satisfaction as indicated by the t-value of 2.603. There is no effect of responsiveness (responsiveness) on patient satisfaction as indicated by the t-value of 1.614. There is no influence of the assurance variable (guarantee) on patient satisfaction as indicated by the t-value of 0.151. The results of the F test (ANOVA) prove that the quality of service, which is tangible, reliability, responsiveness, assurance, and empathy, has a simultaneous effect on customer satisfaction, which is indicated by the value of Fcount = 17,248 , the value is greater than F table which is 2,313, and the 0.000 significance level is smaller than 0.05. The service quality variable that is empathetic has the most dominant influence on consumer satisfaction.
PENGARUH DIRASAH DI PESANTREN TERHADAP MANAJEMEN PEMBELAJARAN MAHASISWA Mochamad Rofik
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 15 No 1 (2022): Jurnal Bisnis Administrasi dan Manajemen - April
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (440.26 KB) | DOI: 10.56606/albama.v15i1.24

Abstract

The purpose of this study was to determine the learning management of students at STIKES Surya Global Yogyakarta. The method used in this study is a quantitative method with 66 samples. The results of the R2 test in this study were 0.39 or 39%. This means that the magnitude of the influence of the dirāsah variable on the learning management of students at the Surya Global School of Health Sciences (STIKES) of Surya Global Yogyakarta is 39%, while the remaining 61% (100% - 39%) must be explained by other causal factors. The result of t count shows t count > t table (13,193 > 2,52); There is a significant influence between dirāsah on the learning management of students at Surya Global School of Health Sciences (STIKES) Yogyakarta.
PENERIMAAN KAS DALAM MENINGKATKAN PENGENDALIAN KEUANGAN INTERNAL PADA RUMAH SAKIT JIWA GRHASIA DAERAH ISTIMEWA YOGYAKARTA Irine Diana Sari Wijayanti; Herman Wahyu dwi Maelana; Novita Sari
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 14 No 2 (2021): Jurnal Bisnis Administrasi dan Manajemen - Oktober
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (194.868 KB) | DOI: 10.56606/albama.v14i2.100

Abstract

The type of research used is qualitative research. The subject of writing in this paper are 3 resource persons, while the object of research on cash receipts is the activity of Cash Receipts in Improving Internal Control at the RSJ. Grhasia Special Region of Yogyakarta. Data analysis in this study used flow model analysis techniques. The steps of data flow model analysis according to Miles and Huberman (2012:15-19). The result is cash receipts and transfers at the RSJ. Grhasia Daerah Istimewa Yogyakarta is in accordance with what is stated in the SOP for the finance section. Then regarding the elements of the internal control system of the financial section of cash receipts at the RSJ. Grhasia Daerah Istimewa Yogyakarta is good because cash receipts are deposited every day at the bank. Constraints on cash receipts at the RSJ. Grhasia Daerah Istimewa Yogyakarta, which is after 20.00 hours the cash receipt process is received at the pharmacy installation and psychologist consultation is not in accordance with the cash receipts procedure applicable in the SOP. Efforts to overcome obstacles in the cash receipts process after 20.00 hours are that the cashiers have submitted them to the pharmacy installation according to the cash receipts financial management mechanism and related to psychologist consultations there should be coordination between the information department, cashiers and psychologists, and the cashiers should have a CMS (Cast Management System). ) in order to see daily transactions via transfer.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PADA INSTALASI FARMASI DI RUMAH SAKIT TK III 04.06.03 DR. SOETARTO YOGYAKARTA Wahyudiyono Wahyudiyono; Sri Wahyuning; Nisa Fadila
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 15 No 1 (2022): Jurnal Bisnis Administrasi dan Manajemen - April
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (536.923 KB) | DOI: 10.56606/albama.v15i1.30

Abstract

The goal of the study was to determine the influence of quality dimensions consisting of physical evidence variables (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) on patient satisfaction. This study was conducted at the Pharmaceutical Installation at Tk III Hospital 04.06.03 Dr. Soetarto with a sample size of 96 respondents. Data collection is done through questionnaires that have been tested for validity and reliability tests. The data analysis technique used is multiple linear regression. Based on the results of the analysis, it can be concluded that partially, variable physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4) and empathy (X5) have a positive and significant effect on patient satisfaction. Among the five variables, the responsiveness variable (X3) is the variable that has the most dominant effect on patient satisfaction at the Pharmaceutical Installation at Tk III Hospital 04.06.03 Dr. Soetarto Yogyakarta which is indicated by a beta value of 0.350 whose value is the closest to zero. While simultaneously the five variables both from physical evidence, reliability, responsiveness, assurance, and empathy affect patient satisfaction indicated by the calculation of F observed (721.910) > F table (1,91). On the other hand, the satisfaction determination coefficient is indicated by Adjusted R Square of 0.976. This means that customer satisfaction of 97.6% is affected by physical proof variables (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5). The remaining 2.4% were affected due to other variables not thoroughly observed by the researchers.
EFEKTIFITAS BANTUAN LANGSUNG TUNAI DANA DESA BAGI MASYARAKAT MISKIN TERKENA DAMPAK PANDEMI COVID-19 DI DESA KALIWUNGU KECAMATAN BRUNO KABUPATEN PURWOREJO Kofsatun Mardiyah
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 14 No 1 (2021): Jurnal Bisnis Administrasi dan Manajemen - April
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (479.868 KB) | DOI: 10.56606/albama.v14i1.11

Abstract

Early 2020, the COVID-19 pandemic will become a world problem. Even some governments in the world are overwhelmed but continue to work to overcome the spread of this virus, as well as to overcome its various effects. One of the impacts caused by the Covid-19 pandemic is an economic factor. In Indonesia, there is no exception, as a result of this pandemic the people's economy has declined. And to overcome this, one of the efforts made by the Indonesian government is to refocus the budget from various existing budget items. And one of the budget items that is also being refocused is the Village Fund. Village funds, which are actually intended for village development and development, have been converted into cash assistance funds called Village Fund Direct Cash Assistance (BLT Dana Desa). In terms of its effectiveness, this program still raises many questions. Therefore this research was conducted to see the effectiveness of the Village Fund Direct Cash Assistance program. This research was conducted in the village of Kaliwungu, Bruno, Purworejo Regency. The research findings show that the effectiveness of this program, especially for the poor, is felt to be very beneficial for them, and most people support the program carried out by the central government.
PENGARUH MOTIVASI KERJA KARYAWAN TERHADAP KINERJA KARYAWAN DI RUMAH SAKIT UMUM DAERAH WONOSARI KABUPATEN GUNUNGKIDUL D.I. YOGYAKARTA Wilis Fahlefi; Sulistriani Sulistriani
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 14 No 2 (2021): Jurnal Bisnis Administrasi dan Manajemen - Oktober
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (568.165 KB) | DOI: 10.56606/albama.v14i2.96

Abstract

The purpose of this study was to determine the effect of motivation on employee performance at the Wonosari Regional General Hospital, Yogyakarta Special Region. The population taken is all employees of the Wonosari Regional General Hospital, totaling 50 people as a sample. Data was collected by distributing questionnaires to respondents. The collection technique using SPSS.17. based on the results of the study it was stated that the motivation variable had a positive and significant effect on employee performance having a significant value of 0.000 <0.05.
KINERJA PEGAWAI DINAS PERTANAHAN DAN TATA RUANG KOTA YOGYAKARTA DI MASA PANDEMI COVID-19 MELALUI WFH (WORK FROM HOME) Muhammad Fatkhurohman Albashori; Mursyid Mursyid; Irine Diana Sari Wijayanti
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 15 No 1 (2022): Jurnal Bisnis Administrasi dan Manajemen - April
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (286.721 KB) | DOI: 10.56606/albama.v15i1.25

Abstract

The purpose of this study was to find out 1) the per formance of employees during the Covid-19 pandemic at the Yogyakarta Land and Spatial Planning Office, 2) the obstacles in implementing WFH (Work From Home) during the Covid-19 pandemic at the Yogyakarta Land and Spatial Planning Service and 3) the efforts made by the Yogyakarta Land and Spatial Planning Office to analyze the constraints of WFH (Work From Home). The results of the study obtained information that 1) Employee performance in WFH (Work From Home) during the Covid-19 pandemic was good, the quality of work remained the same as before the Covid-19 pandemic with the responsibility, initiative and discipline of employees, because the output targets must still be met same. 2) Constraints experienced include network and time, but do not reduce the quality of employees because any problems that occur will be directly coordinated together in the work group. 3) Efforts are being made to implement SPIP (Government Internal Control System).
ANALISIS KETERSEDIAAN ALAT PELINDUNG DIRI (APD) UNTUK MENGATASI PANDEMI COVID-19 DI RUMAH SAKIT RAJAWALI CITRA DAERAH ISTIMEWA YOGYAKARYA Muhammad Isnaini Fathoni; Purwanta Purwanta; Kofsatun Mardiyah; Kuswanto Kuswanto
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 15 No 1 (2022): Jurnal Bisnis Administrasi dan Manajemen - April
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (278.252 KB) | DOI: 10.56606/albama.v15i1.47

Abstract

This study aims to determine the availability of Personal Protective Equipment (PPE) to overcome the covid-19 pandemic. This research uses a qualitative method. The results show that the availability of personal protective equipment to overcome the covid-19 pandemic at the Rajawali Citra Hospital in the Special Region of Yogyakarta must be of high quality and according to standards. The process of providing PPE at the Rajawali Citra Hospital in Yogyakarta has 2 ways, namely: 1. Procuring it yourself: ordering PPE from distributors 2. through grants or assistance from the Health Office or from donors.
ANALISIS KUALITAS PELAYANAN DAN REPUTASI PERUSAHAAN TERHADAP LOYALITAS PELANGGAN DENGAN KEPERCAYAAN (TRUST) SEBAGAI VARIABEL INTERVENING giebriel rakha mindie
ALBAMA: JURNAL BISNIS ADMINISTRASI DAN MANAJEMEN Vol 14 No 1 (2021): Jurnal Bisnis Administrasi dan Manajemen - April
Publisher : LPPM Akademi Manajemen Administrasi Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (360.789 KB) | DOI: 10.56606/albama.v14i1.33

Abstract

This study uses a sampling technique with purposive sampling method with the criteria of customers who have used tour and travel services 2 times, the sample in this study amounted to 100 respondents. The type of data used in this study is primary data sourced from questionnaires. The instrument test tool uses SPSS for Windows 17.0 while the inferential analysis tool uses Partial Least Square (PLS). The results show that service quality and company reputation have a positive and significant effect on trust and loyalty. Trust mediates the effect of service quality and company reputation on customer loyalty.

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