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Izza Ulumuddin Ahmad Asshofi
Contact Email
izza.asshofi@dsn.dinus.ac.id
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+6281339762820
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jogasto@shmpublisher.com
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Karanglo Street 64, Pedurungan, Semarang City, Central Java, Indonesia
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Kota semarang,
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INDONESIA
Journal of Gastro Tourism (JOGASTO)
Published by shm publisher
ISSN : 29854350     EISSN : 29853931     DOI : https://doi.org/10.52465/jogasto
Core Subject : Economy, Humanities, Education, Art, Social,
Arts Humanities Economics, Econometrics & Finance Social Sciences Other
The Journal of Gastro Tourism (JOGASTO) e-ISSN: 2985-3931 | p-ISSN: 2985-4350 is a journal that contains research material related to tourism, hospitality, hotel, management, gastronomy, culinary, food and beverage. Various viewpoints are loaded with support from the presentation of material from researchers. The development of gastronomy, hospitality and tourism is possible to get the benefits of the application in life, especially from the perspective of the community, educational, and economic institutions. The Journal of Gastro Tourism, published by SHM Publisher in collaboration with Himpunan Lembaga Pendidikan Tinggi Pariwisata Indonesia, invites scholars to exchange science research papers related to the novelty in the field of tourism and disseminate them to the public. The JOGASTO publication period is carried out every six months, namely in February and August. But, authors can submit their work to JOGASTO at any time throughout the year, as the submission process is continuous. The topic of published papers might be subjected to one or more of the following scopes: Tourism Marine and Coastal Tourism Sustainable Tourism Ecotourism Border Tourism Travel Patterns and other topics related to the development of tourism destinations and infrastructure. Tourism Marketing Marketing Communications Tourists Behavior and other relevant marketing topics Tourism Industry and Investment Tourism Business Tourism Business Technology and Information tourism investment and other relevant topics in tourism industry Human Resources and Institutions Tourism Planning and Policy Tourism Workforce Inter-institutional relations and other topics in relation to human resources and institutions in the tourism
Arjuna Subject : Ilmu Sosial - Kajian Budaya
Articles 6 Documents
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Search results for , issue "Vol. 1 No. 1 (2023): February 2023" : 6 Documents clear
Community economic recovery through the collaboration with tourist rickshaws in the old city of semarang Arjuna Putra Sifa; Aditya Gema Fajariandi; Joseph Aldo Irawan; Emik Rahayu
Journal of Gastro Tourism Vol. 1 No. 1 (2023): February 2023
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v1i1.122

Abstract

Pedicab is a three-wheeled mode of transportation in ancient times where ancient people used pedicabs as a means of transportation to their destination. The tourist pedicabs in the Old City of Semarang have had a major impact on the economic recovery of the city of Semarang, and the tourist pedicabs are a form of local culture for the people of Semarang. It is indeed not easy for the Municipal Government of Semarang to implement a pedicab tour plan in the Old City of Semarang, because before organizing pedicab tours, the government must talk to small and medium business actors, especially pedicab tour owners. The method used in this assignment is a qualitative descriptive method using grounded theory of real conditions.
Analysis of banquet section performance during high season at the UTC Hotel Semarang Artin Bayu Mukti; Azis Nur Rosyid
Journal of Gastro Tourism Vol. 1 No. 1 (2023): February 2023
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v1i1.123

Abstract

This research was conducted to find out how the banquet section performance during high season at UTC Hotel Semarang. The analytical method used in this study is Qualitative description of the method of collecting data through 4 ways, namely, interviews, observations, questionnaires and literature. The results of data analysis stated that the banquet operations went smoothly. While the obstacles faced by the banquet section are the limitations of Human Resources. The performance of the banquet staff at the time of the high season is good and maximum.
Service skills in solving hotel guest problems in the food and beverage service department in the post-COVID-19 pandemic in the hospitality world Rachma Hani Rahayuning Safitri; Oktavia Ayu Fadilah; Veronica Halim
Journal of Gastro Tourism Vol. 1 No. 1 (2023): February 2023
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v1i1.125

Abstract

Hotels have many departments, one of which is food and beverage service, in which the role of the waiter influences the hotel's image in many ways. One of them bridges between guests and waiters. In this case, we need good communication skills when serving guests, as well as dealing with guest complaints by using good and correct communication. The goals given are being able to hone communication skills when dealing with guest problems with Food and Beverages Service. This study applies a qualitative method design, collecting observations on data and literature studies. Based on this research, there are two findings of problems related to communication skills in the hotel sector. The first is how to improve the handling of guest service complaints at hotels and the second is how to overcome obstacles when serving guests during a pandemic. In this article, we explain about Food and Beverage Service. The author applies it to learning in improving communication and problem solving to broaden our understanding, so that we can learn freely and carefully in using standard procedures in hotels and personal quality values, as well as barriers caused by a lack of communication skills in solving problems with guests due to service which is less than perfect.
Alternative solution for human error in hospitality industry Ong Pearl Mares; Genta Bernard Mahardika; Muhammad Askha Rafliansyach Wijaya
Journal of Gastro Tourism Vol. 1 No. 1 (2023): February 2023
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v1i1.126

Abstract

A hotel is a service that offers accommodation to visitors. Things don't always go smoothly in the hospitality industry, so mistakes are bound to happen. Because guests feel uncomfortable or even make mistakes in cooperation between employees. Interpersonal problems are called human error. Human error or in another sense a standard deviation that can cause problems in the hotel. The cause of the problem itself stems from several factors that occur inside and outside the hotel. An example of a problem that arises in the hotel is the lack of knowledge and skills in dealing with guests. This requires solutions to improve employee performance through orientation and training provided by the hotel to educate employees even better. Usually the culprit of the problems that arise is the hotel staff, including managers, supervisors, insiders and others. Many different actions arise from the problem and all actions inevitably have a cause and effect, especially when it comes to the hospitality business. The purpose of the author writing this article is to know how to solve the problem with a good solution. The method used is qualitative, the author knows how to collect information from various sources. We, the author, tried to offer solutions and actions for human error in hotels.
Analysis of room rates setting in hotel daily operations Izza Ulumuddin Ahmad Asshofi; Mutiara Amelia Putri; Rio Dwi Saputra; Ani Wijayanti
Journal of Gastro Tourism Vol. 1 No. 1 (2023): February 2023
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v1i1.127

Abstract

Hotels have a considerable influence in increasing regional tourism and the economy. The hotel itself means a service or service business operated and managed commercially and provided for everyone to receive services, such as rooms, accommodations, food and beverages, and other service facilities. In the tourism industry, especially in the hotel business, there is a term for room sales that has an important role as one of the elements of calculating income in hotels. The purpose of writing articles is to find out the problems that occur in setting room rates, the factors that affect setting room rates, the type of room rates, the purpose of setting room rates, and the method of determining the base price and sale price. The benefit of writing articles is to develop knowledge, especially about room rates and hospitality; to increase insight, knowledge, and experience in writing articles; to later be useful for education, especially for the hospitality industry. The method used in this writing is a qualitative method that produces information in the form of records or data, is descriptive, and tends to use analysis. Room pricing plays a major role in highly competitive businesses such as hotels because hotel room sales are the spearhead of a hotel business. Apart from the hotel having to maintain its profitability, the hotel also has to provide guests with balanced feedback according to the price paid by the guest. However, if the price setting of a hotel room is not driven by good planning and strategy, the business may fail.
The role of the ASEAN tourism forum (ATF) in supporting Indonesian tourism Adesty Lasally; Lutfi Handayani; Samsul Arifin
Journal of Gastro Tourism Vol. 1 No. 1 (2023): February 2023
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v1i1.147

Abstract

This study aims to analyze the role of ASEAN Tourism Forum (ATF) in supporting tourism in Indonesia. Research methods are carried out qualitatively by collecting data through literature studies. The analysis uses Miles Huberman's analysis which includes data collection, data reduction, data presentation, and drawing conclusions. The results showed that the ATF has played a role in the development of tourism in Indonesia. Some of the roles that have been carried out by ATF are (1) ATF acts as a tourism promoter (Tourism Marketing Strategic (ATMS) to market the Wonderful Indonesia brand), (2) ATF acts as an investment cooperation forum (promotion of Indonesian tourism investment), (3) ATF acts as a tourism standardization forum (standards for green hotels, Food and Beverage, Public Restroom, Homestay, Ecotourism and Tourism Heritage), (4) ATF plays a role in increasing tourist visits in Indonesia by giving awards for the best destinations to boost the prestige of Indonesian tourism, and (5) ATF organizing TRAVEX (Travel Exchange) to boost economically profitable transactions.

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