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Megandaru W. Kawuryan
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Jurnal Teknologi dan Komunikasi Pemerintahan
Published by Institut Pemerintahan Dalam Negeri
ISSN : 27221717     EISSN : 30324785     DOI : https://doi.org/10.33701/jtkp
Core Subject : Social,
Social Sciences
Jurnal Teknologi dan Komunikasi Pemerintahan merupakan upaya Program Studi Teknologi Rekayasa Informasi Pemerintahan Fakultas Manajemen Pemerintahan Institut Pemerintahan Dalam Negeri dalam meningkatkan publikasi karya ilmiah dalam bidang Teknologi dan Komunikasi Pemeirntahan. Jurnal ini terbit dua kali dalam setahun pada bulan Juni dan Desember. Jurnal Teknologi dan Komunikasi Pemerintahan telah terdaftar dengan nomor ISSN 2722-1717 (media cetak) Jurnal Teknologi dan Komunikasi Pemerintahan memuat artikel dan karya ilmiah baik berupa hasil penelitian maupun non penelitian. Jurnal Teknologi dan Komunikasi Pemerintahan bertujuan untuk menyebarluaskan pemikiran atau gagasan konseptual dan hasil penelitian yang telah dicapai di bidang Teknologi dan Komunikasi Pemeirntahan. Jurnal Teknologi dan Komunikasi Pemerintahan secara khusus menitikberatkan pada permasalahan pokok dalam pengembangan Teknologi dan Komunikasi Pemeirntahan. Jurnal ini berfokus pada kajian teoritis dan praktis diantaranya: Sosial dan Politik Administrasi Publik Kebijakan Publik Teknologi Komunikasi
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 53 Documents
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PELAYANAN PROGRAM DISDUKCAPIL ONLINE DALAM PENERBITAN KARTU IDENTITAS ANAK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BANJARMASIN PROVINSI KALIMANTAN SELATAN Dony Dwi Harsono
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2697

Abstract

The purpose of the research is to find out how the Online Disdukcapil program services in the Issuance of Children's Identity Cards in the Banjarmasin City Population and Civil Registration Office. This study uses qualitative descriptive methods. The results showed that the Population and Civil Registration Office of Banjarmasin city had carried out public services according to service standards in the manufacture of KIA, where the service was carried out online using the WhatsApp (WA) application via android phone, the cost incurred was only ten thousand rupiah to pay for postal courier services that would deliver KIA to the applicant who made it. The provision of facilities and infrastructure has been adequate in accordance with the Covid-19 health protocol, and place competent officers so as to facilitate in the provision of services. In the results of this study, many people still do not know and understand about this service and socialization is needed how this service should be obtained by the community. Lack of interest in parents to register for KIA, the absence of sanctions rules from the government or sanctions written in the policy for the community, especially parents whose children do not have a kia even though kia is required, there is still a lack of cooperation with business partnerships In addition there are also some technical obstacles, especially from the internet network and not all people have android phones and understand the mechanism of online services. Keywords: Online Service, Child Identity Card, Population Office and Civil Registration
KUALITAS LAYANAN PORTAL OPEN DATA BANDA ACEH (ODBA) DALAM KETERBUKAAN INFORMASI PUBLIK DI DINAS KOMUNIKASI INFORMATIKA DAN STATISTIK KOTA BANDA ACEH Atthariq Naufal Athallah
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2698

Abstract

One of the goals of the reform program in Indonesia is the realization of good governance. The Indonesian Open Government Movement (OGI) is a form of movement between the government and the community to realize good governance, namely through principles based on public information. One of the OGI programs to achieve this is through the open data project portal, one of which is the Banda Aceh Open Data Portal (ODBA). This study aims to find out how the quality of ODBA Portal services in public information at the Department of Communication, Informatics and Statistics (Diskominfontik) of Banda Aceh City and the strategy of Banda Aceh Diskominfotik to improve the quality of ODBA Portal services. The research method used is descriptive qualitative. Informants in this study were determined by purposive sampling technique. Data were collected by interview, observation, documentation, and triangulation techniques. Data analysis techniques used are data reduction, data presentation, and drawing conclusions. The theory used is based on three dimensions of the quality of a portal site proposed by Rocha (2012: 374-382), namely content quality, service quality, and technical quality. The results showed that the service quality of the ODBA Portal was quite good. However, there are several things that need to be improved on the ODBA Portal, such as the availability of features for proposing datasets, features for feedback, special personnel to handle open data portal maintenance, and others. To make the ODBA Portal have a better quality, the Department of Communication, Informatics and Statistics of Banda Aceh City needs to provide expert programmers, especially in the field of maintenance and add the main features that must exist in an open data portal. The City of Banda Aceh Diskominfotik has also implemented several strategies to improve the quality of the ODBA Portal service. Keywords: ODBA Portal, Open Data, Open Data Portal, Public Information Disclosure, Quality of Website Portal
INFORMATION TECHNOLOGY DEVELOPMENT (WEBSITE) IN SUPPORTING GOVERNMENT COMMUNICATION IN DEPOK CITY, WEST JAVA PROVINCE Ikhbaluddin Ikhbaluddin; Megandaru Widhi Kawuryan
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2699

Abstract

The focus of this research is the development of information technology in supporting government communication in the city of Depok, West Java Province, more specifically regarding the website of the Government of Depok City, West Java Province. There have been several researches on the websites of regional governments, including; 1. Evaluation of E-Government Implementation on Local Government Websites in Indonesia: Content and Management Perspective by Edwin Arief Sosiawan Fisip UPN Yogyakarta in 2008, 2. Quality Evaluation of Local Government Websites Using the Webqual Method (Case Study in Ogan Ilir District) by Candra Irawan UGM Faculty of Engineering Thesis in 2011, 3. Website Representation of Lampung Provincial Government as a Communication and Public Service Media in the Framework of E-Government By Arlyandi Satya Djauhari Fisip Unila in 2016, and 4. Website usability level on the Banten Province Public Relations Bureau website by M. Ervin Kurniawan Fisip Untirta Banten in 2016, which distinguishes this research when compared to the above research are: 1. This research focuses on the development of information technology in this case the website for public services at the City level, Depok City, 2. This research uses the Alvaro Rocha study (2014) published in the Emerlad Journal which is Scopus indexed, the Rocha (2014) study entitled "Framework for a global quality evaluation of a website". The method in this research is qualitative, in qualitative research with an inductive approach it is easier for researchers to take pictures and describe the facts in the field, then the findings in the field are dissected with various theories that have been prepared. The results of this research are; The Depok City Government has used the website to communicate and provide services to the public, but the website needs some improvements, among others; 1. The renewal of information on the website needs to be improved, 2. Community complaints need to be answered immediately, 3. Depok City Communication and Information Agency needs to be given more authority to gather information spread across several agency 4. Website maintenance needs to be considered because there are several pages that cannot be opened. Keywords: Public Service, Communication, Website, Information Technology.
PENGUJIAN RELIABILITY APLIKASI SMART CITY MENGGUNAKAN TEKNIK PENGUJIAN EKSPLORASI BERBASIS TUR Titis Sari Putri; Wenty Zahrati
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2700

Abstract

Smart City is a solution to overcome various problems in urban areas through interactive internet-based applications that provide various services that can be accessed by the public online. By 2020, more than 50% of the population in Indonesia live in urban areas, and this number will continue to increase in the future. To facilitate urban population services, the government has developed smart city services in various cities since the last 5 years. Such development needs to be supported from various fields, including from the technical side of system development. Smart city applications must be reliable so that they can be used properly by the community. In this study, reliability testing was carried out on six smart city applications in six cities, namely Live Tangerang, Sadayana Bandung, Jogja Smart Services, Cimahi SmartCity, Nganjuk Smart City and Tuban Smart City using tour-based exploratory testing techniques. The test results show that there are deficiencies or bugs found in the form of inconvenience to use because there is no error handling on the input form, an unresponsive interface, unavailability of information, and imperfect navigation. In addition, there are some bugs that are quite annoying, namely the sudden closing of the application when the user uses certain features.
ANALISIS SENTIMEN TERHADAP ULASAN APLIKASI PEJABAT PENGELOLA INFORMASI DAN DOKUMENTASI KEMENTERIAN DALAM NEGERI REPUBLIK INDONESIA DI GOOGLE PLAYSTORE MENGGUNAKAN METODE SUPPORT VECTOR MACHINE Mohammad Rezza Fahlevvi
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 1 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i1.2701

Abstract

The Information and Documentation Management Officer (PPID) application was built as an application to meet the needs of information management and services by Public Bodies for the implementation of Law No. 14 of 2008 about Public Information Disclosure (UU KIP). This application assists public bodies in documenting and serving requests for information to the public. With the launch of the PPIPD application on the Google Play Store, it raises many opinions or responses from application users through the review feature. The reviews are quite many and unstructured and contain opinions from users about their satisfaction with the application. The feedback obtained from users is not only positive but also negative. Users often make complaints about applications that have been used or provide suggestions for features in the application. User reviews are of great interest to the owners of the application to decide the future. Sentiment analysis is an activity used to analyze a person's opinion or opinion on a topic. The Support Vector Machine (SVM) method is a text mining method that includes a classification method and the term Frequency-Inverse Document Frequency (TF-IDF) is a character weighting method. SVM and TF-IDF can be used to analyze sentiment based on user reviews of PPID apps on the Google Play Store. The purpose of this study was to classify user reviews of PPID apps on the Google Play Store using sentiment analysis that has been collected and filtered. The reviews totaled 700 data with labels of 85 positive and 615 negative. And the results of the analysis using SVM produced an average k-fold of 88%, precision of 94%, recall of 100%, f-measure of 97%, and accuracy of 97%. Keywords: PPID; Sentiment Analysis, Support Vector Machine, TF-IDF
City Branding Kota Bandung Sebagai Kota Berpotensi Melalui Program Sister City Nindy Metha Mayangswari; Yudha Mardhatillah
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 2 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i2.2850

Abstract

Bandung has several sister city program, but the sister city program with Suwon City is the most successful by the Government of Bandung. But in fact, the sister city program Bandung Suwon-City did not go well. This study is done to find out why (the reason) Bandung conduct a sister city program with Suwon. This study is a qualitative research with paradigm of constructivism and using study case method. The data collection is done by observations, interviews, and literature reviews. The results of this study is that there are some commonalities which underlie the establishment of the sister city program. They are the friendships between the two mayors who served the cities, the similarity of geographic, demographic, education and culture, also the same vision and mission of both cities.
Efektivitas Aplikasi Pejabat Pengelolaan Informasi dan Dokumentasi dalam Pelayanan Informasi Publik di Dinas Komunikasi dan Informatika Kabupaten Tanjung Jabung Barat Provinsi Jambi Anisa Anggun Pramesti; Yudha Mardhatillah
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 5 No 1 (2023): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v5i1.2851

Abstract

Judul penelitian yaitu “Efektivitas Aplikasi Pejabat Pengelolaan Informasi dan Dokumentasi Dalam Pelayanan Informasi Publik”. Penelitian ini bertujuan untuk mengetahui keefektifan penerapan aplikasi PPID dalam pelayanan informasi publik serta memahami apa saja yang menjadi kendala serta upayanya. Teori yang digunakan adalah teori efektivitas dari Duncan dimana ada 3 indikator yakni pencapaian tujuan, integrasi, dan adaptasi serta Keputusan Menteri Pendayagunaan Aparatur Negara yang memiliki 4 indikator tentang pelayanan publik yakni prosedur pelayanan, waktu penyelesaian, produk pelayanan, dan kompetensi petugas. Peneliti menggunakan metode deskriptif dengan pendekatan induktif. Sumber datanya ada dua yaitu sumber data primer dan sumber data Adapun Teknik pengumpulan data dilakukan dengan dokumentasi. Teknik analisis data yang digunakan yaitu reduksi data, penyajian data, dan penarikan kesimpulan. Mengacu pada hasil pengamatan serta wawancara yang dilakukan, penulis menemukan efektivitas aplikasi pejabat pengelolaan informasi dan dokumentasi dalam pelayanan informasi publik di Dinas Komunikasi dan Informatika Kabupaten Tanjung Jabung Barat masih belum efektif karena masih terdapat banyak kekurangan dan hambatan dalam pelaksanaanya. Keterlambatan pengelolaan permohonan informasi melalui aplikasi PPID, masih kurang dalam pelaksanaan sosialisasi, kurangnya informasi terbaru, serta minimnya fasilitas sarana dan prasarana. Penulis menyarankan Dinas Komunikasi dan Informatika Kabupaten Tanjung Jabung Barat bisa meningkatkan sosialisasi dalam pengoperasian aplikasi PPID ke seluruh OPD di Pemerintahan Kabupaten Tanjung Jabung Barat, kemudian melakukan monitoring serta evaluasi pelayanan informasi publik melalui aplikasi PPID, serta meningkatkan fasilitas SDM dan sarana/prasarana untuk mendukung jalannya aplikasi PPID dalam pelayanan informasi publik yang diperlukan publik. Kata kunci: Efektivitas, Pejabat Pengelolaan Informasi dan Dokumentasi, Pelayanan Informasi Publik.
Penerapan Aplikasi E-Samsat Dan Sipolin Kantor Cabang Pelayanan Pendapatan Daerah Kota Banjar Timoty Yusuf Salama; Irwan Tahir
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 5 No 1 (2023): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v5i1.2874

Abstract

Penelitian ini memfokuskan untuk mendeskripsikan dan menganalisa Penerapan Aplikasi E-Samsat Dan Sipolin Kantor Cabang Pelayanan Pendapatan Daerah Kota Banjar. Dengan beberapa permasalahan minimnya kesadaran masyarakat Kota Banjar dalm membayar pajak kendraan bermotor, belum jelasnya mekanisme E-Samsat dan Sipolin dan kurangnya pengetahuan masyarakat tentang E-Samsat dan Sipolin. Tujuan dari penelitian ini ialah untuk menganalisis penerapan aplikasi E-Samsat dan Sipolin Kantor Cabang Pelayanan Pendapatan Daerah Kota Banjar. Penelitian ini menggunakan pendekatan deskriptif berdasarkan metode kualitatif. Dalam proses pengumpulan informasi, peneliti melakukan observasi, wawancara, dan menghimpun dokumen terkait penerapan aplikasi E-Samsat dan Sipolin di Kantor Cabang Pelayanan Pendapatan Daerah Kota Banjar. Hasil penelitian menunjukkan bahwa IT Principles berfungsi secara optimal sebagai pendorong dan pengarah (guiding principles) dalam berbagai usaha pemanfaatan IT di organisasi secara umum, khususnya E-Samsat dan Sipolin. Integrasi dan standarisasi dari Sistem aplikasi E-Samsat dan Sipolin Kota Banjar sudah sesuai dengan IT architecture decisions. IT infrastructure meliputi Prasarana dan fasilitas teknologi informasi yang berkaitan dengan jaringan, komputer, perangkat lain, dan perangkat lunak merupakan sekumpulan komponen yang diharapkan dapat mempercepat proses komputasi dan transmisi dalam waktu singkat dalam berbagai media. Proses pendaftaran efisien, aplikasi busseness needs pada sistem E-Samsat dan Sipolin yang dilaksanakan CPDPDP Wilayah Kota Banjar, dalam penerapannya memang membutuhkan kreativitas dan disiplin guna mewujudkan nilai baru bagi organisasi yang berdampak pada pelayanan prima pada masyarakat serta berkaitan dengan IT Investment and prioritization diketahui bahwa dalam penerapan E-Samsat dan Sipolin di CPDPDP Wilayah Kota Banjar, pelaksanaannya sudah menjalankan inisiatif yang perlu diprioritaskan. Kesimpulannya bahwa penerapan aplikasi E-Samsat dan Sipolin Kantor Cabang Pelayanan Pendapatan Daerah Kota Banjar sudah sesuai dengan aturan dan kebijakan dari pusat, namun masih memiliki kendala dalam ketersediaan anggaran. Kata kunci: E-Samsat, Sipolin, Pelayanan Pendapatan Daerah.
Penggunaan Media Sosial dalam Penyebarluasan Informasi Program Pemerintah di Dinas Komunikasi Informatika Statistik dan Persandian Kabupaten Rokan Hilir Provinsi Riau yuni lisdawati
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 2 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i2.2876

Abstract

Abstract The author focuses on several problems related to the use of social media in disseminating information on government programs in Rokan Hilir Regency Riau Province such as the lack of use of social media by local officials, limited social media manager and the provision of information that is not evenly distributed to the public. This study aims to know the use of social media in the dissemination of government program information in the Department Of Statistical Information Communication And Cryptography Rokan Hilir regency of Riau Province. This study uses qualitative research design descriptive methods and inductive approaches with analysis of the uses and gratifications theory by Lometti, Reeves, Bybee and the theory of open government by OECD (Organization for Economic Co-operation and Development). The technique of collecting data are done by observation, interviews and documentation. The findings are the use of social media in the dissemination of government program information has not been said well based on the dimensions of the amount of time social media use is still relatively lacking, the dimensions of media content, transparency and accountability are low despite the dimensions of media relations with individuals public involvement in the fairly good category. The use of social media in disseminating information on government programs at the Office of Communication, Informatics, Statistics and Cryptography, Rokan Hilir Regency, Riau Province is still not good, this is due to lack of apparatus resources, lack of providing information to the public about official social media and limited service infrastructure. In order to increase the use of social media in disseminating information, it is recommended to improve the quality and quantity of the apparatus, improve infrastructure and collaborate with other parties. Keywords: Information, Media, Government Abstrak Penulis berfokus pada beberapa permasalahan berkaitan dengan penggunaan media sosial dalam penyebarluasan informasi program pemerintah di Kabupaten Rokan Hilir Provinsi Riau yaitu kurangnya penggunaan media sosial oleh perangkat daerah, pengelola media sosial yang terbatas serta pemberian informasi yang tidak merata kepada masyarakat. Tujuan dari penelitian ini adalah untuk mengetahui penggunaan media sosial dalam penyebarluasan informasi program pemerintah di Dinas Komunikasi Informatika Statistik dan Persandian Kabupaten Rokan Hilir Provinsi Riau. Penelitian ini menggunakan desain penelitian kualitatif metode deskriptif dan pendekatan induktif dan analisis terhadap teori kegunaan dan kepuasan oleh Lometti, Reeves, Bybee serta teori pemerintahan terbuka dari OECD (Organization for Economic Co-operation and Development). Teknik pengumpulan data dilakukan dengan observasi, wawancara dan dokumentasi. Temuan yang diperoleh penulis dalam penelitian ini yaitu penggunaan media sosial dalam penyebarluasan informasi program pemerintah harus dioptimalkan, berdasarkan dimensi jumlah waktu penggunaan media sosial masih tergolong kurang, dimensi isi media, transparansi dan akuntabilitas termasuk rendah meskipun dimensi hubungan media dengan individu keterlibatan publik dalam kategori cukup baik. Penggunaan media sosial dalam penyebarluasan informasi program pemerintah di Dinas Komunikasi Informatika Statistik dan Persandian Kabupaten Rokan Hilir Provinsi Riau masih perlu pengoptimalan, hal ini dikarenakan adanya sumber daya aparatur yang kurang, kurangnya pemberian informasi kepada masyarakat mengenai media sosial yang resmi serta keterbatasan sarana prasarana dinas. Guna meningkatkan penggunaan media sosial dalam penyebarluasan informasi, disarankan untuk melakukan peningkatan kualitas dan kuantitas aparatur, peningkatan sarana prasarana serta melakukan kerjasama dengan pihak lain. Kata kunci: Informasi, Media, Pemerintah
Efektivitas LAPOR! dalam Pengelolaan Pengaduan Masyarakat di Kabupaten Tanah Laut Provinsi Kalimantan Selatan M. Nurdin Sudharna Putera; Dony Dwi Harsono
Jurnal Teknologi dan Komunikasi Pemerintahan Vol 4 No 2 (2022): Jurnal Teknologi dan Komunikasi Pemerintahan
Publisher : Program Studi Teknologi Rekayasa Informasi Pemerintahan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jtkp.v4i2.2877

Abstract

Abstract This study aims to find out how effective the LAPOR! in the management of community complaints in Tanah Laut Regency, knowing the government's constraints in achieving the effectiveness of the LAPOR! in the management of community complaints and the efforts made by local governments to streamline the LAPOR! in the management of community complaints in Tanah Laut Regency. The design of this research uses qualitative research and descriptive methods with an inductive approach. Techniques in data collection use observation techniques, interviews and documentation. As for the data analysis techniques used, namely data reduction, data presentation and conclusion withdrawal. Based on the results of research conducted in Tanah Laut Regency, using Duncan's theory that explains effectiveness can be measured by 3 dimensions, namely the achievement of goals, integration and adaptation mentions that the LAPOR! Which is used as a complaint reporting media is still not widely used by the public. Public understanding and awareness is still very low regarding the management of community complaints by utilizing the LAPOR! so that its application has not been fully effective. Implementation of the LAPOR! affected by the constraints and obstacles associated with the application. From some of these obstacles, it is hoped that the regional government of Tanah Laut Regency through the Communication and Informatics Office can optimize its implementation by conducting good communication with officials of agency and service leaders in Tanah Laut Regency, making clear regulations related to determining the manager of the LAPOR! in carrying out community complaint management, as well as increasing socialization related to community complaint management through the LAPOR! as a medium of reporting carried out gradually. Keywords: Effectiveness, LAPOR!, Complaint management Abstrak Penelitian ini bertujuan untuk mengetahui bagaimana efektivitas aplikasi LAPOR! dalam pengelolaan pengaduan masyarakat di Kabupaten Tanah Laut, mengetahui kendala pemerintah dalam mencapai efektivitas aplikasi LAPOR! dalam pengelolaan pengaduan masyarakat dan upaya yang dilakukan pemerintah daerah untuk mengefektifkan aplikasi LAPOR! dalam pengelolaan pengaduan masyarakat di Kabupaten Tanah Laut. Desain penelitian ini menggunakan penelitian kualitatif dan metode deskriptif dengan pendekatan induktif. Teknik dalam pengumpulan data menggunakan teknik observasi, wawancara dan dokumentasi. Sedangkan untuk teknik analisis data yang digunakan yaitu reduksi data, penyajian data dan penarikan kesimpulan. Berdasarkan hasil penelitian yang dilakukan di Kabupaten Tanah Laut, dengan menggunakan teori Duncan yang menjelaskan efektivitas dapat diukur dengan 3 (tiga) dimensi yaitu pencapaian tujuan, integrasi dan adaptasi menyebutkan bahwa aplikasi LAPOR! yang digunakan sebagai media pelaporan pengaduan masih belum banyak digunakan oleh masyarakat. Pemahaman dan kesadaran masyarakat masih sangat rendah mengenai pengelolaan pengaduan masyarakat dengan memanfaatkan aplikasi LAPOR! sehingga penerapannya belum sepenuhnya efektif. Pelaksanaan program LAPOR! dipengaruhi oleh kendala dan hambatan yang terkait dengan penerapan aplikasi tersebut. Dari beberapa hambatan tersebut diharapkan pemerintah daerah Kabupaten Tanah Laut melalui Dinas Komunikasi dan Informatika dapat mengoptimalkan penerapannya dengan melakukan komunikasi yang baik dengan antar pejabat pimpinan instansi dan dinas di Kabupaten Tanah Laut, membuat peraturan yang jelas terkait penentuan pengelola aplikasi LAPOR! dalam melaksanakan pengelolaan pengaduan masyarakat, serta meningkatkan sosialisasi terkait pengelolaan pengaduan masyarakat melalui aplikasi LAPOR! sebagai media pelaporan yang dilakukan secara bertahap Kata kunci: Efektivitas, Aplikasi LAPOR!, Pengelolaan pengaduan

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