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All Journal Jurnal Bisnis dan Ekonomi Jurnal Bulletin JMM (Jurnal Masyarakat Mandiri) Jurnal Keuangan dan Bisnis MABIS: Manajemen dan Bisnis Jurnal Manajemen ASAWIKA: Media Sosialisasi Abdimas Widya Karya ANALISIS ELTR Journal Jurnal Abdimas Musi Charitas Buletin Ekonomi: Manajemen, Ekonomi Pembangunan, Akuntansi Prosiding University Research Colloquium Jurnal Keuangan dan Bisnis Journal of Finance, Economics, and Business Strata Business Review
Leovani, Ega
Musi Charitas Catholic University
Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : MABIS: Manajemen dan Bisnis

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THE ROLE OF ENGLISH COMMUNICATION COMPETENCE TOWARD STAR HOTEL STAFFS’ WORKING ACHIEVEMENT IN PALEMBANG Ega Leovani; Anastasia Ronauli Hasibuan
Journal of Management and Business Vol 17, No 1 (2018): MARCH 2018
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (173.75 KB) | DOI: 10.24123/jmb.v17i1.351

Abstract

Considering the arrangement of upcoming ASEAN Economic Community and Asian games 2018, the potential hotels are urged to prepare qualified and competitive human resource. Language is believed as a means of communication among people involved in these international events. People around the world would stay at certain hotel and English communication competence might relate the conversation between hotel guests and the employees as service provider agent. This study aims to excavate the role of English communication competence toward employees’ working achievement. About three hundreds and fifty three employees from forty four different star hotels in Palembang were involved as the sample. The data is collected by administering two kinds of instrument, namely speaking test (to obtain the condition of their communication competence), questionnaire concerning superior judgement on employees’ working achievement. The results were obtained through the descriptive, percentage, and statistical analysis which is aimed to find out the significant influence of English communication competence toward employee achievement. The findings showed that there was positive influence of English communication competence toward employee achievement.
Co-Authors Anastasia Ronauli Hasibuan Andreas Sarjono Andreas Sarjono Anselmus Inharjanto Catharina Clara Florentinus Heru Ismadi Florentinus Heru Ismadi Heriyanto Heriyanto Ira Irzawati Jessica Valentsia Lina Lina Lina Lina Maria Josephine Tyra, Maria Josephine Tyra, Paskalina Widiastuti Ratnaningsih Paskalina Widiastuti Ratnaningsih Yohanes Heri Pranoto Yohanes Heri Pranoto YOHANES HERI PRANOTO, YOHANES HERI