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All Journal Jurnal Sekretari Universitas Pamulang Abdi Laksana PENGABDIAN SOSIAL International Journal Management and Economic (IJME) Journal of Research and Publication Innovation International Journal Multidisciplinary Science
Oktarini, Riri
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Humanities Computer Science & IT Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN PENGGUNA JASA APLIKASI GOJEK DI KOTA TANGERANG Oktarini, Riri
Jurnal Sekretari Universitas Pamulang Vol 6, No 2 (2019): Jurnal Sekretari
Publisher : Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (266.858 KB) | DOI: 10.32493/skr.v6i2.3305

Abstract

Abstrak-Tujuan dilakukannya penelitian ini adalah bermaksud mengetahui apakah dengan adanya kualitas pelayanan yang baik dan harga dapat mempengaruhi kepuasan pelanggan Gojek khususnya di Kota Tangerang.? Metode penelitian yang digunakan adalah Asosiatif kausal. Sampel yang digunakan sebanyak 100 responden. Metode analisis data menggunakan uji validitas dan reliabilitas, asumsi klasik, regresi linier berganda, koefisien determinasi dan pengujian hipotesis.? Berdasarkan hasil pengujian statistik diperoleh hasil sebagai berikut: Kualitas pelayanan memberikan pengaruh secara positif serta signifikan terhadap kepuasan pelanggan. Harga memberikan pengaruh yang negatif serta signifikan terhadap kepuasan pelanggan. Kualitas pelayanan dan harga Secara simultan dengan menggunakan uji F diketahui memberikan pengaruh positif serta signifikan terhadap kepuasan pelanggan pengguna aplikasi Go-jek di Kota Tangerang.Kata Kunci: kualitas pelayanan, harga, kepuasan pelanggan?Abstract-The purpose of this research is to find out whether the existence of good service quality and price can affect Gojek customer satisfaction in Tangerang City. The research method used is causal associative. The sample used was 100 respondents. Methods of data analysis using validity and reliability, classic assumptions, multiple linear regression, coefficient of determination and hypothesis testing. Based on the results of statistical tests the following results are obtained: Service quality has a positive and significant influence on customer satisfaction. Price gives a negative and significant effect on customer satisfaction. Quality of service and price Simultaneously using the F test is known to have a positive and significant effect on customer satisfaction of Go-jek application users in the city of Tangerang.Keywords: service quality, price, customer satisfaction
STUDY OF EXCELLENT RECEPTIONIST SERVICE IN RECEIVING GUESTS AT THE MARKETING OFFICE OF PARADISE RESORT, CIPUTAT, SOUTH TANGERANG Oktarini, Riri
International Journal Management and Economic Vol. 2 No. 3 (2023): September: International Journal Management and Economic
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/ijme.v2i3.976

Abstract

The purpose of this research is to find out the excellent service provided by the receptionist to guests or customers of the Marketing Office Paradise Resort Ciputat South Tangerang and to find out what problems the receptionist experiences when receiving guests or customers at the Marketing Office Paradise Resort Ciputat South Tangerang. Based on the data obtained, excellent service is essential in running a business, especially a goods or services business. One of the ways the Paradise Resort Marketing Office receptionist provides excellent service to guests is that they must be ready and responsive in any case to provide services for guest satisfaction. For example, they were helping to patiently provide more precise and detailed information regarding the products offered to guests. This can provide comfort to guests and additional value for the company in its services so that guests will feel comfortable with the services provided. Meanwhile, the problem the receptionist faces in receiving guests at the Marketing Office of Paradise Resort Ciputat, South Tangerang, is the lack of experience or flying hours obtained by the receptionist because the receptionist is still a fresh graduate, so she is still unable to handle the work that must be done if there are more than 2 ( two) work at the same time. The author suggests that companies carry out additional training or training regularly to increase receptionists' skills or abilities at work. This is very beneficial if the receptionist is equipped with additional skills. Their performance can be even better.
PENGARUH KESEHATAN KESELAMATAN KERJA (K3) DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN PT. MAJA AGUNG ELEKTRINDO TANGERANG Melinda; Oktarini, Riri
Journal of Research and Publication Innovation Vol 2 No 4 (2024): OCTOBER
Publisher : Journal of Research and Publication Innovation

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the influence of Occupationa Health and Safety (K3) and Work Discipline on the Performance of PT Maja Agung Elektrindo Tangerang Employees partiay or simultaneously. The method used in this method is a quantitative approach, the population is 57 people by taking a saturated sample or a total of 57 respondents. Data anaysis uses vaidity tests, reliability tests, classica assumption tests, regression anaysis, determination anaysis and hypothesis testing. Based on the analysis results, it was obtained that the caculated f value > f table or (9.147 > 3.17), this was aso confirmed with a significance of 0.000 < 0.05. Thus Ho3 is rejected and Ha3 is accepted, so it is concluded that Occupationa Heath (K3) (X1) on Work Discipline (X2) has a simultaneous influence on Work Performance (Y).  
THE EFFECT OF DISCIPLINE AND MOTIVATION ON EMPLOYEE PERFORMANCE IN THE GIORDANO LADIES DIVISION AT PT. GIORDANO INDONESIA Oktarini, Riri; Rahman, Ana Septia; Permada, Dewi Nari Ratih
International Journal Multidisciplinary Science Vol. 3 No. 2 (2024): June: International Journal Multidiciplinary
Publisher : Asosiasi Dosen Muda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56127/ijml.v3i2.1515

Abstract

The objective of this research is to determine the influence of discipline and motivation on employee performance in the Giordano Ladies division at PT. Giordano Indonesia. This study employs a quantitative approach with associative methods. Data collection techniques were carried out through questionnaires. The research population includes all employees of the Giordano Ladies division at PT. Giordano Indonesia, totaling 60 individuals. Data analysis techniques use multiple linear regression analysis with the assistance of SPSS 25.00 software. The results of this study indicate that there is a positive and significant influence of discipline and motivation on the performance of employees in the Giordano Ladies division at PT. Giordano Indonesia. The research also found that there is a positive and significant influence of motivation on the performance of employees in the Giordano Ladies division at PT. Giordano Indonesia. The results show that there is a positive and significant joint influence of discipline and motivation on the performance of employees in the Giordano Ladies division at PT. Giordano Indonesia.
PENYULUHAN DAN EDUKASI MENUMBUHKAN KESADARAN WARGA DI SEKITAR TPST 012 GRIYA BERSIH ASRI PERUMAHAN RENI JAYA BARU, PAMULANG BARAT, KOTA TANGERANG SELATAN UNTUK MEMANFAATKAN BANK SAMPAH Arifin, Zaki Zainal; Ahmad, Pendi; Novia, Lisa; Nurhayati, Nurhayati; Oktarini, Riri
Jurnal Pengabdian Sosial Vol 1 No 1 (2021): JURNAL PENGABDIAN SOSIAL
Publisher : Universiitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/.v1i1.9834

Abstract

ABSTRACT The obstacles faced by PTST 012 Griya Bersih Asri at first made all residents in the Reni Jaya RT / RW 02/012 Housing have the awareness to take advantage of the waste bank, and separate waste based on its nature, namely organic and inorganic waste. That way, it is necessary to carry out counseling and education to increase the awareness and skills of residents in utilizing waste by implementing the reduce, reuse, recycle and replant (4R), it is necessary to solve the problem of waste through waste management from the source. So that the reduction of waste in landfills can reach 50% of the waste problem. It is recommended that TPST 012 Griya Bersih Asih collaborate with other communities, such as ceramic craftsmen, where the process of burning waste in large tubes can be used by ceramic craftsmen in making ceramics, so that the heat generated by the tube can be useful, so that no energy is wasted, starting from the initial waste utilization process to the final waste burning process. Keywords: Counseling, Education, and Waste Bank ABSTRAK Kendala yang dihadapi PTST 012 Griya Bersih Asri pada awalnya membuat seluruh warga di Perumahan Reni Jaya RT/RW 02/012 memiliki kesadaran untuk dapat memanfaatkan bank sampah, dan memisahkan sampah berdasarkan sifatnya yaitu sampah organik, dan anorganik. Dengan begitu, perlu melakukan penyuluhan dan edukasi untuk meningkatkan kesadaraan dan keterampilan warga dalam memanfaatkan sampah dengan penerapan prinsip reduce, reuse, recycle dan replant (4R), untuk penyelesaian masalah sampah melalui pengelolaan sampah sejak dari sumbernya. Sehingga pengurangan sampah yang ada di tempat pembuangan akhir bisa mencapai 50% dari permasalahan sampah.  Disarankan agar TPST 012 Griya Bersih Asih melakukan kerjasama dengan komunitas lain, seperti pengrajin keramik, dimana proses pembakaran sampah dalam tabung besar dapat dimanfaatkan oleh pengrajin keramik dalam membuat keramik, sehingga panas yang dihasilkan oleh tabung tersebut dapat berguna, sehingga tidak ada energi yang terbuang, mulai dari proses awal pemanfaatan sampah sampai proses akhir pembakaran sampah. Kata Kunci:  Penyuluhan, Edukasi, dan Bank Sampah
PELATIHAN KEMANDIRIAN ANAK YATIM DAN DHUAFA DALAM MEMPERSIAPKAN MASA DEPAN DI YAYASAN TUNAS INSAN MULIA, SAWANGAN DEPOK Harjoyo, Harjoyo; Waluyo, Waluyo; Suwandi, Suwandi; Oktarini, Riri; Siswanto, Tri Agus
Jurnal Pengabdian Sosial Vol 1 No 2 (2021): JURNAL PENGABDIAN SOSIAL
Publisher : Universiitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/.v1i2.12980

Abstract

ABSTRACT Partners in this community service activity are orphans and poor people at the Tunas Insan Mulia Foundation which is located on Jl. Jambu, RT. 02/05 No.81, Kel. Kedaung, Kec. Sawangan, Depok City, West Java. The main problem faced by partners is the limited human resources owned by the foundation to provide teaching and training to prepare them when they are no longer cared for by the foundation and live in the community. There are indeed teachers and ustadz, but the ratio and educational background of educators at the foundation is more on general and religious education. The method of implementing this PKM activity is planned to begin with providing training in the form of delivering material using learning media such as laptops, projectors, props and sound systems. Furthermore, practice/simulation is carried out which is a follow-up activity carried out by the PKM implementer for the training activities that have been carried out. The result of this activity is that orphans and poor people at Tunas Insan Mulia Foundation hear, see and simulate independent learning methods to prepare themselves for the future. Keywords: Independence, Orphans, and Dhuafa  ABSTRAK Mitra dalam kegiatan pengabdian kepada masyarakat ini adalah anak yatim dan dhuafa yang ada di Yayasan Tunas Insan Mulia yang berlokasi di di Jl. Jambu, RT. 02/05 No.81, Kel. Kedaung, Kec. Sawangan, Kota Depok, Jawa Barat. Permasalahan utama yang dihadapi oleh mitra adalah keterbatasan sumber daya manusia yang  dimiliki oleh yayasan untuk memberikan pengajaran dan pelatihan untuk mempersiapkan mereka ketika sudah tidak lagi diasuh yayasan dan hidup di tengah masyarakat. Guru dan ustadz memang ada, tetapi rasio dan latar belakang pendidikan pendidik yang ada di yayasan lebih pada pendidikan umum dan agama. Metode pelaksanaan kegiatan PKM  ini direncanakan diawali dengan memberikan pelatihan berupa penyampaian materi menggunakan media pembelajaran seperti laptop, projector, alat peraga dan sound system. Selanjutnya dilakukan praktik/simulasi yang merupakan kegiatan lanjutan yang dilakukan oleh pelaksana PKM terhadap kegiatan  pelatihan yang telah dilakukan. Hasil kegiatan ini adalah para anak yatim dan dhuafa yang ada di Yayasan Tunas Insan Mulia mendengar, melihat dan mensimulasikan cara belajar mandiri untuk mempersiapkan diri mereka di masa yang akan datang. Kata Kunci: Kemandirian,  Anak Yatim, dan Dhuafa
MEMOTIVASI GURU DALAM PEMBELAJARAN AL-QUR’AN DENGAN PENERAPAN METODE AL-BANA DI TKQ/TPQ AL-FALAH GRIYA BUNGA ASRI DESA CIBADUNG, KECAMATAN GUNUNG SINDUR-BOGOR Oktarini, Riri; Harjoyo, Harjoyo; Waluyo, Waluyo; Sugiyarto, Sugiyarto; Arifin, Zaki Zainal
Jurnal Pengabdian Sosial Vol 2 No 1 (2022): JURNAL PENGABDIAN SOSIAL
Publisher : Universiitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/pbs.v2i1.18428

Abstract

ABSTRAK Mitra dalam kegiatan pengabdian kepada masyarakat ini adalah guru/ustadzah pengajar Al-Qur’an di TKQ/TPQ Al-Falah yang berlokasi di Desa Cibadung RT.003/008 Kecamatan Gunungsindur, Kabupaten Bogor. Permasalahan utama yang dihadapi oleh mitra adalah keterbatasan sumber daya manusia yang dimiliki oleh yayasan untuk memberikan pengajaran Al-Qur’an, terutama penerapan metode kekinian yang menumbuhkan minat dan antusian para santri dalam belajar membaca Al-Qur’an. Guru ustadzah memang ada, tetapi rasio dan latar belakang pendidikan pendidik yang belum merata. Metode pelaksanaan kegiatan PKM ini direncanakan diawali dengan memberikan pelatihan berupa penyampaian materi menggunakan media pembelajaran seperti laptop, projector, alat peraga dan sound system. Selanjutnya dilakukan praktik/simulasi yang merupakan kegiatan lanjutan yang dilakukan oleh pelaksana PKM terhadap kegiatan pelatihan yang telah dilakukan. Hasil kegiatan ini adalah para guru/ustadzah pengajar TKQ/TPQ Al-Falah dapat mengajarkan anak didik/santri dengan metode Al-Bana yang lebih edukatif dan interaktif sehingga para santri lebih mudah dan cepat menguasai cara membaca Al-Qur’an. Kata Kunci: Manajemen, Motivasi, Guru, Metode Al-Bana  ABSTRACT Partners in this community service activity are teachers/ustadz who teach the Qur'an at TKQ/TPQ Al-Falah located in Cibadung Village RT.003/008 Gunungsindur District, Bogor Regency. The main problem faced by partners is the limited human resources owned by the foundation to provide Al-Qur'an teaching, especially the application of contemporary methods that foster the interest and enthusiasm of the students in learning to read the Qur'an. Ustadzah teachers do exist, but the ratio and educational background of educators are not evenly distributed. The method of implementing this PKM activity is planned to begin with providing training in the form of delivering material using learning media such as laptops, projectors, props and sound systems. Furthermore, practice/simulation is carried out which is a follow-up activity carried out by the PKM implementer for the training activities that have been carried out. The result of this activity is that the teachers/ustadz who teach TKQ/TPQ Al-Falah can teach students/santri with the Al-Bana method which is more educative and interactive so that students can more easily and quickly master how to read the Qur'an. Keywords: Management, Motivation, Teachers,  Al-Bana Method
Pelatihan Peningkatan Dasar Kepemimpinan Untuk Membentuk Jiwa Kepemimpinan Yang Kreatif Dan Inovatif Pada Pengurus Yayasan Darul Furqon Ramadhan Desa Cibadung Gunung Sindur Rahmayanti, Rahmayanti; Arifin, Zaki Zainal; Rufeidah, Annie; Benazir, Dyas Mulyani; Oktarini, Riri
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 1 No 3 (2020): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v1i3.6861

Abstract

Leadership is the ability of someone in an organization to lead or guide others or members of the organization. The Qur'an memorization boarding school (PPA) "Darul Furqon Ramadhan" located in Saga Bulak Village, Rt 002/07, Cibadung Village, Gunung Sindur Subdistrict, Bogor Regency, West Java Province is a place for social propaganda in the Bulak Saga village, where the foundation's activities are namely having recitation activities, tahfidz quran, orphan compensation, financing orphans and dhuafanya, so that in the activities of the Foundation DFR requires skilled management staff, communicative, and has a creative and innovative leadership spirit so that the activities of the DFR foundation can run in accordance with the goals of the Foundation. Leadership is the way a leader influences the behavior of subordinates to want to work together and work productively to achieve organizational goals. Therefore, the DFR Management must have the task of developing the performance of the personnel, especially improving the competence of the personnel in terms of leadership.
Pengelolaan Dokumen Untuk Tertib Administrasi Pelayanan Pada Posyandu Kasih Ibu XII, RW 12 Kelurahan Bojongsari, Kecamatan Bojongsari-Kota Depok Suwandi, Suwandi; Waluyo, Waluyo; Harjoyo, Harjoyo; Oktarini, Riri; Benazir, Dyas Mulyani
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 1 No 3 (2020): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v1i3.6873

Abstract

Partners in community service activities are the Posyandu Kasih Ibu XII cadres, Bojongsari Kelurahan RW 12, Bojongsari Subdistrict, Depok City. The main problem faced by partners is the limited ability of human resources possessed by Posyandu cadres, especially related to the management of documents both pre -service, at the time of service delivery and post-service. Documents / documents / document archives have not been well organized, only relying on initiatives from cadres who are indeed composed of PKK (Family Welfare Empowerment) organizers who have concern to provide services to Posyandu activities. The method of implementing PKM activities is planned to begin by providing PKM activities. lecture and counseling to the Posyandu Kasih Ibu XII cadres in Bojongsari RW. 12. Then use the demonstration method and practice / simulation which is a follow-up activity carried out by the PKM implementers on the lecture and discussion activities that have been carried out. The results of this activity are Posyandu cadres who understand and understand and can practice document management so as to create effectiveness and efficiency of service to residents, especially toddlers, pregnant and breastfeeding mothers.
PENDAMPINGAN ANAK PEMBELAJARAN INTERNAL KELAS ONLINE (PAPI KELON) Waluyo, Waluyo; Harjoyo, Harjoyo; Suwandi, Suwandi; Oktarini, Riri; Siswanto, Tri Agus
Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat Vol 2 No 2 (2021): Abdi Laksana : Jurnal Pengabdian Kepada Masyarakat
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/al-jpkm.v2i2.10489

Abstract

Mitra dalam kegiatan pengabdian kepada masyarakat ini ibu-ibu yang ada di lingkungan Desa Cibadung RT.02/RW.08 Kecamatan Gunung Sindur-Bogor. Permasalahan utama yang dihadapi oleh mitra adalah keterbatasan kemampuan sumber daya manusia yang  dimiliki oleh para ibu  terutama berkaitan dengan pendampingan anak dalam kegiatan belajar daring atau kelas online di rumah. Karena baru kali ini seorang ibu rumah tangga disamping sebagai orang tua juga dituntut menjadi “guru” dalam mengarahkan kegiatan belajar-mengajar anak-anaknya di rumah. Metode pelaksanaan kegiatan PKM  ini direncanakan diawali dengan memberikan ceramah dan penyuluhan kepada para kaum ibu yang ada di perumahan Griya Bunga Asri Desa Cibadung RT.02/RW. 08. Selanjutnya menggunakan praktik/simulasi yang merupakan kegiatan lanjutan yang dilakukan oleh pelaksana PKM terhadap kegiatan ceramah dan diskusi yang telah dilakukan. Hasil kegiatan ini adalah para kaum ibu mengerti dan memahami serta dapat mempraktikkan cara pendampingan anak ketika melakukan kegiatan belajar daring/online baik bersifat pengawasan, cara menjawab yang diajukan anak serta membuka dan menggunakan aplikasi terkait kegiatan belajar daring seperti zoom meeting, google meets maupun whatsapp group.  Hal tersebut agar kegiatan belajar daring yang dilakukan oleh anak dapat efektif sehingga peran guru untuk sementara waktu dapat terwakili oleh orang tua terutama para kaum ibu.
Co-Authors Ahmad, Pendi Arifin, Zaki Zainal Benazir, Dyas Mulyani Harjoyo, Harjoyo Melinda Novia, Lisa Nurhayati Nurhayati Permada, Dewi Nari Ratih Rahman, Ana Septia Rahmayanti Rahmayanti Rufeidah, Annie Siswanto, Tri Agus Sugiyarto Sugiyarto Suwandi Suwandi Waluyo Waluyo