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All Journal Biblio Couns : Jurnal Kajian Konseling dan Pendidikan Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal Basicedu JURNAL MANAJEMEN BISNIS Health Information : Jurnal Penelitian Journal of Enterprise and Development (JED) Community Development Journal: Jurnal Pengabdian Masyarakat El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam JURNAL MANAJEMEN AKUNTANSI (JUMSI) Humantech : Jurnal Ilmiah Multidisiplin Indonesia Proceeding International Seminar of Islamic Studies Journal of Student Development Informatics Management (JoSDIM) Jurnal Basicedu Jurnal Ekonomika Manajemen Dan Bisnis Madani: Multidisciplinary Scientific Journal Maktabatun: Jurnal Perpustakaan dan Informasi Jurnal Informatika Ekonomi Bisnis SURPLUS : Jurnal Ekonomi dan Bisnis Jurnal ABDIMAS MUTIARA
Ramadhani, Sri
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Journal : El-Mal: Jurnal Kajian Ekonomi

 1 
Analisis Implementasi Pelayanan Dalam Penyelesaian Klaim pada Produk Mitra Mabrur Plus Asuransi Jiwa Syariah: Studi Kasus PT. AJS Bumiputera Cabang Medan Nufikha, iyundzira; Ramadhani, Sri; Syarvina, Wahyu
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol 5 No 3 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i3.3960

Abstract

This study aims to determine the application of services in resolving claims on products Mitra Mabrur Plus Syariah Bumiputera Life Insurance Medan Branch. This research is a qualitative descriptive study. The data collection technique used was interviews with Customer Managers, Agents and also several customers of Bumiputera Syariah Life Insurance Medan Branch. Observations and documentation were carried out at the Bumiputera Sharia Marketing Office, Medan Branch. The research results that have been obtained are the application of PT. Bumiputera Syariah Life Insurance Medan Branch in resolving Claims by providing Excellent Service at Bumiputera Syariah Life Insurance Medan Branch is in accordance with the concept including attiude (good attitude), attention (attention), action (fast action), ability ( having competent skills), appearance (diligent and neat appearance), Accountability (responsibility for all customers) and sympathy (providing a sense of sympathy for customers). Keywords: Syariah Life Insurance, Service Implementation, Claims
Co-Authors Amalia, Rizka Do’a Andi Nilawati Usman Annisa, Moza Arian, Rahmat Arsyad, Muhammad Aryadi Barus, Erishta Khofifah Dayantri, Dayantri Dwi Ningsih, Siska H Anwar, St Hadijah Harahap, Muhammad Ikhsan Hasibuan, Arridho Hasibuan, Saima Putri Husna, Isnaini Ilhamy, Muhammad Lathief Ilmi, Uswatul Insani, Arrafi Izar, Sri Listiana Leli, Nur Lubis, Anita Pramadani Lubis, Listiya Andana Maulana, Andra Maulida, Syakya Meliala, Sinarsi Melyani Sari Sitepu, Melyani Sari Mora, Indo Muhammad Aldi, Muhammad muhammad Syahbudi, muhammad Ningsih, Siska Dwi Nirwana, Devi Nufikha, iyundzira Nurul Inayah Nurul Jannah Pratama, Aswan Pufa, Rere Putri, Trisna Eka Ramadhani, Hasrinda Risnawati Risnawati Riu, Deviana Soraya Rizky, Dina Zairina Salsabila, Fazira Sari, Sinta Affrilliana Siagian, Linda Syafitri Siagian, Salsabilla Amanda Putri Sinarsi Siregar, Dewani Oktaviani Siregar, Nurul Haliza Stang Stang Syarvina, Wahyu Tahir, Arsil Tobing, Laksana Usman, Lukman Wardana, Ilham Tri Wulandari, Fira