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Journal : JKIE (Journal Knowledge Industrial Engineering)

Design of Business Process Improvement Survey of Business Activities With Business Process Improvement Approach Amalia Nur Azizah; Heriyono Lalu; Sheila Amalia Salma

Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v8i2.2618

Abstract

Bank Indonesia Representative Office West Java is one of the companies that makes data and information a very important asset. One of the main ways to obtain data or information is by conducting a survey, namely the Survei Kegiatan Dunia Usaha (SKDU). In actual conditions, the SKDU process has not been implemented properly, causing a low level of validity and delays in processing time. so this study aims to design a proposed business process to increase the level of validity and reduce processing time. This research method uses Business Process Improvement which is carried out in 4 stages, namely identifying business needs and processes, then modeling and analyzing to find out the cause of the problem, and redesigning the process. The result of this research is the business process improvement by applying value added and automation techniques results in a reduced number of activities in business processes, reduced process actors.
Designing Business Process For User Persona Determination and Client Ordering Using Business Process Reengineering Method Munalys Nafisa; Heriyono Lalu; Sheila Amalia Salma

Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v8i3.2688

Abstract

Kliktrip is an online-based travel agent that was founded in 2018 with products being marketed, namely trips & activities. The OTA (Online Travel Agent) business always increasingly growing year by year, but because tourism conditions have begun to change since the Covid-19 pandemic, Kliktrip sales have decreased from 2020 to the present. This degradation in sales is due to changes in the behavior of Kliktrip consumers, gonverment regulation and other external factors that changes the need of using OTA which originally required OTA for weekend trip with family, turned into requiring OTA for office or business purposes. However, Kliktrip has not made changes to new products and business processes to meet consumer needs after the Covid-19 pandemic. This research uses Business Process Reengineering to carried out the form of a new business process that is relevant to Kliktrip conditions, so that Kliktrip can adapt quickly in the face of changes in environmental conditions during the Covid-19 pandemic.
Design of Risk Management System on Material Handling Services to Fulfill ISO 9001:2015 Requirements Clause 6.1 Based on ISO 31000:2018 Hasya Qinthara; Wiyono Sutari; Sheila Amalia Salma

Publisher : Department of Industrial Engineering - Universitas Yudharta Pasuruan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35891/jkie.v8i3.2692

Abstract

The main task in the IHKP division is to deliver goods in the form of materials, semi-finished products, finished products, or even waste, from plant A to plant B in the consumer factory area, namely the PT XYZ factory. Based on the Traffic Accident Data from the IHKP Division, there were 18 major accidents that occurred in 2016-2020. In solving the above problems, the IHKP division carries out risk management only after the risk occurs. The IHKP Division does not yet have an effective risk prevention plan. In other words, the aim of this study was to design the system of risk management for the company's material handling services to meet the requirements of ISO 9001:2015 based on ISO 31000:2018. In the first stage of the study, researchers conducted a gap analysis of the actual condition of the company and its requirements. In the second stage, the researcher makes a proposed business process design according to the gaps obtained. In the third stage, a business process improvement method was applied by the researchers to the proposed business. As a result, the proposed business process and the draft SOP are then verified to the company to ensure whether the proposal is in accordance with the company or not.