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All Journal Yumary: Jurnal Pengabdian kepada Masyarakat International Journal of Economics, Management, Business, and Social Science Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam
Windayati, Diana Titik
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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Journal : Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam

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EFEK BUDAYA ORGANISASI, KOMPETENSI, DAN KOMPENSASI TERHADAP PRESTASI KERJA PERSONIL POLISI DI BAGIAN DITSABHARA POLDA KEPRI Manurung, Kristie Sugama; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 9 No 3 (2017): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (543.275 KB) | DOI: 10.37776/zm.v7i2.69

Abstract

The purpose of this study is to analyze the effect of the organizational culture, competency, and compensation on the work performance of police personnel at the regional police directorate Sabhara Riau islands. The scope of the variables in this study include organization culture, competency, dan compensation on the work performence of personnel. This study uses quantitative data from primal sources those that gathered through a questionnaires. Subjects of the research are all of police personnel at the regional police directorate Sabhara Riau islands. Data processing techniques used were the population method in which allof police personnel at the regional police directorate Sabhara Riau islands as a sampled in this study. Data analysis method used is testing instruments made by testing the validity and reliability. While the technique of data analysis used is descriptive analysis method, multiple linear regression analysis, and hypothesis testing. The results showed that simultaneous, system and procedure of the procurement and motivation have a significant effect on employee performance.
Pengaruh Digital Perbankan, Motivasi, Pelatihan dan Kepemimpinan terhadap Kinerja Karyawan pada PT Bank Central Asia Cabang Batam Astarizal, Astarizal; Ngaliman, Ngaliman; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 11 No 1 (2021): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (222.863 KB)

Abstract

This study aims to determine the factors that affect the dependent variable Y (employee performance). While the independent variables are X1 (digital banking), X2 (motivation), X3 (training) and X4 (leadership) at PT. Bank Central Asia Batam Branch. The population is all employees of PT Bank Central Asia Batam Branch as many as 135 employees. The sample was taken using the slovin formula with an e value of 5% so that the sample processed in the study was 100 employees. The data analysis technique is processed using the Statistical Product and Service Solution (SPSS) version 25 program application. The results of data analysis resulted in a multiple linear regression equation Y=11.529+0.247X1+0.464X2 - 0.010X3+0.147X4+e. Partial to each independent variable is digital banking of 0.168 > 0.05, motivation of 0.000 < 0.05, training of 0.933 > 0.05 and leadership of 0.181 > 0.05. The results of the partial regression analysis show that the digital variables of banking, training and leadership have a positive and insignificant influence on employee performance while motivation has a positive and significant influence on employee performance. The variables X1(digital banking), X2(motivation), X3(training) and X4(leadership) together contribute to a positive and significant influence on Y (employee performance) by a degree of signification (Sig F) 0.000 on employee performance < 0.05.
Pengaruh Gaya Kepemimpinan, Budaya Organisasi dan Disiplin terhadap Kinerja Pegawai Badan Pengelolaan Pajak dan Retribusi Daerah Kota Batam Windayati, Diana Titik; Sinta, Dwi
Zona Manajerial: Program Studi Manajemen (S1) Vol 10 No 2 (2020): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (519.866 KB) | DOI: 10.37776/manajer.v10i2.1069

Abstract

Penelitian ini bertujuan memperoleh bukti empiris tentang Pengaruh Gaya Kepemimpinan, Budaya Organisasi dan Disiplin terhadap Kinerja Pegawai. Penelitian ini dilakukan pada Badan Pengelolaan Pajak dan Retribusi Daerah Kota Batam. Populasi dalam penelitian ini adalah seluruh pegawai yang berada di Badan Pengelolaan Pajak dan Retribusi Daerah Kota Batam. Kemudian diambil sampel sebanyak 143 responden dengan menggunakan metode slovin. Metode uji yang digunaka adalah regresi berganda. Hasil penelitian ini menunjukkan Pengaruh Gaya Kepemimpinan, Budaya Organisasi dan Disiplin secara simultan menggunakan uji F, diperoleh nilai F hitung 60.540 dengan tingkat signifikasi (sig) = 0.000. karena nilai 0.000 < 0,05, dengan demikian Ho ditolak dan Ha diterima, maka model regresi adalah signifikan atau dapat dikatakan Pengaruh Gaya Kepemimpinan, Budaya Organisasi dan Disiplin terhadap Kinerja Pegawai secara bersama-sama berpengaruh signifikan terhadap Kinerja Pegawai.
The Effect Of Service Quality, Customer Values, And Customer Relationship Management (Crm) On Customer Loyalty At Jne Express Plamo Garden Ananda, Defi; Satriawan, Bambang; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 11 No 2 (2021): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (724.572 KB)

Abstract

This study aims to determine the effect of service quality, customer value, and Customer Relationship Management on customer loyalty at JNE Express Plamo Garden. The method used in this study is a quantitative method. The population in this study was JNE Express Plamo Garden customers in January and February 2022 with a total of 49,620 people. The sample in this study was 100 respondents. The data collection technique used in this study was a questionnaire / questionnaire that was tested for validity and reliability. Data analysis techniques use Multiple Linear Regression, Classical Assumption Test, Hypothesis Test (t Test and F Test) and Coefficient of Determination. Data processing in this study used the SPSS Software version 25 program. The results of this study show that Service Quality has a positive and significant effect on Customer Loyalty at JNE Express Plamo Garden with a probability value of 0.000 < 0.05. Customer Value has a positive and significant effect on Customer Loyalty at JNE Express Plamo Garden with a probability value of 0.002<0.05. Customer Relationship Management (CRM) has a positive and significant effect on Customer Loyalty at JNE Express Plamo Garden with a probability value of 0.033<0.05. The coefficient of determination of 49.9% shows the contribution of Service Quality, Customer Value, and Customer Relationship Management (CRM) to Customer Loyalty at JNE Express Plamo Garden and the remaining 50.1% is explained by various other variables.
The Influence of Digital Banking, Motivation, Training and Leadership on Employee Performance Astarizal, Astarizal; Ngaliman, Ngaliman; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 12 No 1 (2022): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v12i1.1236

Abstract

This study aims to determine the factors that influence the dependent variable Y (employee performance). While the independent variables are X1 (digital banking), X2 (motivation), X3 (training) and X4 (leadership) at PT Bank Central Asia Batam Branch. The population is all employees of PT Bank Central Asia Batam Branch as many as 135 employees. The sample was taken using the slovin formula with an e value of 5% so that the sample processed in the study was 100 employees. The data analysis technique is processed using the Statistical Product and Service Solution (SPSS) version 25 program application. The results of the data analysis resulted in a multiple linear regression equation Y = 11.529 + 0.247X1 + 0.464X2 - 0.010X3 + 0.147X4 + e. partially from each independent variable is digital banking of 0.168 > 0.05, motivation of 0.000 < 0.05, training of 0.933 > 0.05 and leadership of 0.181 > 0.05. Partial regression analysis results show that digital banking, training and leadership variables have a positive and insignificant effect on employee performance while motivation has a positive and significant effect on employee performance. The variables X1 (digital banking), X2 (motivation), X3 (training) and X4 (leadership) together contribute to a positive and significant influence on Y (employee performance) with a significance degree (Sig F) of 0.000 on employee performance <0.05.
The Influence of Leadership Style, Organizational Culture and Discipline on Employee Performance Windayati, Diana Titik; Sinta, Dwi
Zona Manajerial: Program Studi Manajemen (S1) Vol 12 No 1 (2022): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v12i1.1238

Abstract

This study aims to obtain empirical evidence about the influence of leadership style, organizational culture and discipline on employee performance. This research was conducted at the Batam City Regional Tax and Retribution Management Agency. The population in this study were all employees at the Batam City Regional Tax and Levies Management Agency. Then a sample of 143 respondents was taken using the slovin method. The test method used is multiple regression. The results of this study indicate the effect of leadership style, organizational culture and discipline simultaneously using the F test, obtained the calculated F value of 60,540 with a significance level (sig) = 0.000. because the value of 0.000 <0.05, thus Ho is rejected and Ha is accepted, the regression model is significant or it can be said that the influence of leadership style, organizational culture and discipline on employee performance together has a significant effect on employee performance.
Pengaruh Kualitas Pelayanan, Nilai Pelanggan, dan Customer Relationship Management terhadap Loyalitas Pelanggan: Studi Kasus pada JNE Express Plamo Garden Ananda, Defi; Satriawan, Bambang; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 2 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i2.1495

Abstract

This research aims to identify the impact of service quality, customer value, and Customer Relationship Management on customer loyalty at JNE Express Plamo Garden. The approach employed in this research is a quantitative method. Population of the research encompassed JNE Express Plamo Garden customers in January and February 2022 with a total of 49,620 people. In this research, 100 participants constituted the sample size. Data collection method employed was distributing a questionaire to participants for analysis was conducted using multiple linear regression, to improved hypothesis. The finding of the research reveal Service Quality. Customer Value, Customer Relationship Management (CRM) all positively and significantly influence Customer Loyalty at JNE Express Plamo Garden. The probability value are 0.000, 0.002 and 0.033, respectively, all of which are less than 0.05. The value of R-squared 49.9%, Customer Loyalty at JNE Express Plamo Garden could be attribute to variable Service Quality, Customer Value, and Customer Relationship Management (CRM), while the remaining 50.1% is attributed various other factors.
The Impact of Digital Banking, Motivation, Training and Leadership on Employee Performance Astarizal, Astarizal; Ngaliman, Ngaliman; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 2 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i2.1500

Abstract

This research aims to determinane the effect of dependent variable Y (employee performance). Meanwhile, the independent variables are X1 (digital banking), X2 (motivation), X3 (training) and X4 (leadership) at PT. Bank Central Asia Batam Branch. The population is all employees of PT Bank Central Asia Batam Branch, totaling 135 employees. Samples were taken using the Slovin formula with an e value of 5% so that the samples processed in the research were 100 employees. The data analysis technique was processed using the Statistical Product and Service Solution (SPSS) version 25 program application. The results of data analysis produced a multiple linear regression equation Y=11.529+0.247X1+0.464X2 - 0.010X3+0.147X4 + e. The value of each independent variable, namely digital banking, is 0.168 > 0.05, motivation is 0.000 < 0.05, training is 0.933 > 0.05 and leadership is 0.181 > 0.05. The results of the regression analysis show that the digital banking, training and leadership variables have a partial positive and insignificant influence, while motivation has a positive and significant influence on employee performance. Independent variable simultaneously provides a positive and significant contribution to Y (employee performance) with a degree of significance (Sig F) of 0.000 on employee performance < 0.05
Pengaruh Citra Merek, Harga, dan Inovasi Produk Terhadap Keputusan Pembelian Kopi Janji Jiwa Kota Batam Fakho, Teti Darmawati; Windayati, Diana Titik; Yantri, One
Zona Manajerial: Program Studi Manajemen (S1) Vol 14 No 1 (2024): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/zonamanajer.v14i1.1551

Abstract

Penelitian ini menyelidiki pengaruh Citra Merek, Harga, dan Inovasi Produk terhadap keputusan pembelian konsumen di Kopi Janji Jiwa Batam. Dengan menerapkan analisis statistik deskriptif dan metodologi kuantitatif, penelitian ini menargetkan pelanggan Kopi Janji Jiwa Batam, dengan ukuran sampel 96 peserta yang ditentukan menggunakan rumus Lemeshow. Data dikumpulkan melalui distribusi kuesioner. Hasilnya menjelaskan Citra Merek (X1) memberikan efek positif yang substansial terhadap keputusan pembelian, Harga (X2) memiliki dampak positif, meskipun kurang jelas, dan Inovasi Produk (X3) juga menunjukkan pengaruh positif yang signifikan. Secara kolektif, Citra Merek, Harga, dan Inovasi Produk merupakan faktor kunci yang membentuk perilaku pembelian konsumen di Kopi Janji Jiwa Batam.
Strategi Kompetisi PT Pos Indonesia KCU Batam dalam Bisnis Ekspedisi -, Rika Regita Cahyani; Ngaliman, Ngaliman; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 14 No 2 (2024): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/zonamanajer.v14i2.1556

Abstract

Penelitian ini bertujuan untuk meneliti dan menguji Pengaruh Kualitas Pelayanan, Harga, dan Promosi terhadap keputusan klien untuk menggunakan layanan transportasi PT Pos Indonesia KCU Batam. Penelitian ini menggunakan penelitian kuantitatif, dengan sampel sejumlah 100 responden yang merupakan klien PT Pos Indonesia Pusat Batam (2024). Kuesioner digunakan untuk mengumpulkan data, dengan alat uji analisis SPSS versi 26 sebagai alat analisis. Berdasarkan hasil penelitian, keputusan untuk menggunakan layanan pengiriman Pos KCU Batam terutama dipengaruhi oleh promosi. Sedangkan Kualitas Pelayanan dan Harga berpengaruh positif tetapi tidak signifikan.Namun, keputusan untuk menggunakan layanan pengiriman Pos KCU Batam dipengaruhi oleh efek kumulatif yang signifikan dari Kualitas Pelayanan, Harga, dan Promosi.
Co-Authors -, Rika Regita Cahyani Ananda, Defi Astarizal, Astarizal Fakho, Teti Darmawati Friadi, John Hidayat Kurniawati, Ely Luthfi, Andi Mulyadi Manurung, Kristie Sugama Mursal Ngaliman, Ngaliman Nona Jane Onoyi Satriawan, Bambang Sinta, Dwi Sri Yanti Yantri, One zahri, Nadila jannatul