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All Journal Media Kesehatan Masyarakat Indonesia Jurnal Sains dan Seni ITS Jurnal Ilmu-Ilmu Perikanan dan Budidaya Perairan Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan Jurnal Ilmu Produksi dan Teknologi Hasil Peternakan HIGIENE: Jurnal Kesehatan Lingkungan Information System for Educators and Professionals : Journal of Information System Jurnal Ilmu Kesehatan Bhakti Husada: Health Sciences Journal Jurnal Penelitian Sosial Ilmu Komunikasi INTI Nusa Mandiri Jurnal Sistem Informasi (JSI) INFORMATION SYSTEM FOR EDUCATORS AND PROFESSIONALS : Journal of Information System Jurnal Rekayasa Kimia & Lingkungan CKI On Spot Jurnal Biologi Babasal
Nurmalasari Nurmalasari
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Journal : Jurnal Sistem Informasi (JSI)

 1 
RANCANG BANGUN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) SEBAGAI SISTEM INFORMASI PERMINTAAN ONSITE ENGINEER PADA PT. MITRA INTEGRASI INFORMATIKA JAKARTA Yuni Agustina; Nurmalasari Nurmalasari
Jurnal Sistem Informasi Vol 3 No 2 (2014): JSI Periode Agustus 2014
Publisher : LPPM STMIK ANTAR BANGSA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1138.744 KB) | DOI: 10.51998/jsi.v3i2.52

Abstract

Abstract— Design of electronic customer relationship management (e-CRM) as an engineer onsite requests information system is one way in terms of building confidence in the service of PT. Mitra Integrasi Informatika given. By conducting interviews, observation and documentation of the service request onsite engineer, obtained the data used to analyze the problems that occurred and identifying the need to resolve these problems. From identification of needs that have been developed so created a web-based application that can meet the needs. The final results would like the author to accomplish that is by design of electronic customer relationship management (e-CRM) as a system of information request onsite engineer is able to improve service to handle the request onsite engineer and can meet the needs and desires of customers quickly and accurately so as to improve customer satisfaction . Thus loyalty to PT. Mitra Integrasi Informatika will increase.  Intisari— Rancang bangun electronic customer relationship management (E-CRM) sebagai sistem informasi permintaan onsite engineer merupakan salah satu cara dalam kaitannya membangun kepercayaan akan layanan yang PT. Mitra Integrasi Informatika berikan. Dengan melakukan wawancara, observasi serta dokumentasi terhadap layanan permintaan onsite engineer, didapatkan data yang digunakan untuk menganalisa permasalahan yang terjadi dan identifikasi kebutuhan untuk menyelesaikan permasalahan tersebut. Dari identifikasi kebutuhan yang telah disusun maka dibuat aplikasi berbasis web yang dapat memenuhi kebutuhan. Hasil akhir yang ingin penulis capai yaitu dengan Rancang bangun electronic customer relationship management (E-CRM) sebagai sistem informasi permintaan onsite engineer adalah dapat meningkatkan pelayanan dalam menangani permintaan onsite engineer dan dapat memenuhi kebutuhan dan keinginan pelanggan secara cepat dan akurat sehingga dapat meningkatkan kepuasan pelanggan. Dengan demikian loyalitas pelanggan terhadap PT. Mitra Integrasi Informatika akan meningkat. Kata Kunci: Electronic Customer Relationship Management, ECRM, Permintaan Onsite Engineer
Co-Authors Ajeng Dwi Cahyani Arza Aibonotika Cambaba, Sunarti Dedik Sulistiawan Dwi yuni Utami Emy Rusyani Fantrido Foldra Fintha Fenia Fatwa Rasullah Fitriyanti, Reno Heri Hermansyah Ika Chandra Ilmalia Hartina M. Baihaqi M. Duldjaman Nana Rahayu Rahmi Rahmi Roni Jayawinangun S. Rahayu Sanita Martiara Tauhid Suaedi, Suaedi Sukmanawati, Dera Syaeful Anwar Syamsir W Syamsir W Taopik Hidayat Tri Agus Setiawan Tutik Nurhidayati Yuni Agustina Zaenab Zaenab