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All Journal Jurnal Pengabdian UntukMu NegeRI JURNAL TEKNOLOGI DAN OPEN SOURCE Jurnal FASILKOM (teknologi inFormASi dan ILmu KOMputer) Kontribusi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora SATIN - Sains dan Teknologi Informasi Journal of International Multidisciplinary Research
Risnal Diansyah
Universitas Muhammadiyah Riau
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : JURNAL TEKNOLOGI DAN OPEN SOURCE

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ANALISIS KUALITAS LAYANAN SISTEM INFORMASI AKADEMIK UNIVERSITAS ABDURRAB TERHADAP KEPUASAN PENGGUNA MENGGUNAKAN METODE SEVQUAL (Studi Kasus : Mahasiswa Universitas Abdurrab Pekanbaru) Yuni Septiani; Edo Aribbe; Risnal Diansyah
JURNAL TEKNOLOGI DAN OPEN SOURCE Vol 3 No 1 (2020): Jurnal Teknologi dan Open Source, June 2020
Publisher : Universitas Islam Kuantan Singingi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (678.257 KB) | DOI: 10.36378/jtos.v3i1.560

Abstract

Academic Information System is the name of an information system used for academic activities at Abdurrab University and also known as SIMAK. Abdurrab University has been implementing Academic Information Systems since 2016, but in the application of this system there are still some obstacles so that it will affect what is to be achieved, one of which is user satisfaction. In this study the method used is the Service Quality method with measurements based on dimensions of service quality which include Tangible, Reliability, Responsibility, Assurance and Empathy. The purpose of this study was to determine how much influence the quality of Academic Information Systems on user satisfaction using the Servqual method with the IBM SPSS Statistics 24.0 tool. This research is a quantitative research using survey method. The technique in sampling in this study is to use non-probability techniques or using the Quota Sampling Technique. In this case the formula used in sampling is the Slovin formula, so this study obtained a sample size of 96 respondents. Based on the evaluation results it can be concluded that the Empathy variable significantly influences user satisfaction by 44.8%, while simultaneously Tangible, Reliability, Responsiveness, Assurance and Empathy variables together have a significant influence on user satisfaction at the significance level α = 10% .
Co-Authors Andi Wijaya Putra Aryanto Aryanto Aryanto Doni Winarso Edo Aribbe Edo Arribe, Edo Finanta Okmayura Hayami, Regiolina Herlandy, Pratama Benny Mulyanto Mulyanto Nurul Alifa Putri Muslim Rizka Hafsari Setiawan Ardi Wijaya Setyawan Ardhi Wijaya Syahril Syahril Vitriani Wide Mulyana Yuni Septiani