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Efek Penolakan Perubahan Terhadap Niat Menggunakan Aplikasi Apotek K24klik Ariefah Yulandari; Arif Rizki Satria; Didik Setyawan; Nang Among Budiadi
Jurnal Bisnis, Manajemen, dan Ekonomi Vol. 5 No. 1 (2024): Jurnal Bisnis, Manajemen dan Ekonomi
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jbme.v5i1.1607

Abstract

This study examines the effect of resistance to change in the digitalization of pharmacy services on the intention to use the K24Klik application. The low intention to use the K24Klik application is caused by resistance to change, which is influenced by technological anxiety, security, and dispositional resistance. Data was obtained through questionnaires distributed to people who had never used the K24Klik application with a total sample size of 189—hypothesis testing using SEM (Structural Equation Modeling) with path analysis method. The results of this study show that security and dispositional resistance affect resistance to change, and technology anxiety has no effect on resistance to change, causing low intention to use the K24Klik application.
Enhancing Tourist Visitation Through Establishing Repatronage Behavior Ariefah Yulandari
Junal Ilmu Manajemen Vol 7 No 1 (2024): January: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i1.447

Abstract

This research uses Osman's (1993) theory, namely the idea of ​​repeat purchases in stores giving rise to the concept of Repatronage Behavior. Over time, this concept was gradually applied to various service industries. Against this background, this research aims to examine the influence of repatronage behavior which is influenced by service quality, consumption emotions, satisfaction and price fairness. The population is tourists who visit the city of Solo with sampling using a purposive sampling method of 100 samples while hypothesis testing uses multiple regression analysis. The results of this research prove that the variables of destination image, consumption emotions, satisfaction have a positive or significant effect on repatronage behavior, while the variables of service quality and price rationality do not have a positive and insignificant effect on repatronage behavior