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Boy Dian Anugra Sandy
Jurusan Teknik Sipil, Fakultas Teknik, Universitas Bangka Belitung
Civil Engineering, Building, Construction & Architecture Earth & Planetary Sciences Economics, Econometrics & Finance Energy Engineering Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Transportation Other

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Journal : Jurnal Teknik Sipil dan Teknologi Konstruksi

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ANALISIS KEPUASAN PENUMPANG TERHADAP PELAYANAN BUS SEKOLAH KOTA SURABAYA DENGAN METODE IMPORTANT PERFORMANCE ANALYSIS Boy Dian Anugra Sandy Anugra Sandi
Jurnal Teknik Sipil dan Teknologi Konstruksi Vol 5, No 2 (2019): Jurnal Teknik Sipil dan Teknologi Konstruksi
Publisher : Universitas Teuku Umar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (417.699 KB) | DOI: 10.35308/jts-utu.v5i2.1392

Abstract

The Department of Transportation in Surabaya City provides school bus services. Buses are designed to accommodate students departure to school. Bus routes are optimized to reach schools located on the main streets of Surabaya. There are 12 public / private junior high schools, 11 public / private senior high schools, and 8 public / private vocational high schools that are passed by the route. The number of buses available is 4 units with medium capacity. This bus has a route from Dukuh Menanggal Street to Prof. Dr. Moestopo Street. This study aims to determine the level of user satisfaction with school bus services so that the school bus can be optimized for its facilities and services. Data collection was carried out by means of questionnaire surveys. Comfort, security, convenience, trajectory, and vehicle are the service variables measured. The data obtained is then analyzed by the IPA method which results in 4 assessment quadrants. The results obtained from the Customer Satisfaction Index (CSI) obtained are 0.9157, where customer satisfaction is included in the criteria 0.80 - 1.00.Keywords: School Bus, Bus Service, Satisfaction Analysis
Co-Authors Benget Harmoko Manik Endang Setyawati Hisyam Guskarnali Guskarnali Guskarnali, Guskarnali Indra Gunawan M. Fikri Radiyan Panggio Restu Wilujeng Robby Gus Mahardika Sumiyati Sumiyati Yayuk Apriyanti, Yayuk