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All Journal JURNAL ADMINISTRASI PUBLIK MIMBAR (Jurnal Sosial dan Pembangunan) Jurnal Inovasi Ilmu Administrasi Publik Jurnal Administrasi Negara JURNAL PENGABDIAN KEPADA MASYARAKAT E-Dimas: Jurnal Pengabdian kepada Masyarakat Publik (Jurnal Ilmu Administrasi) Jurnal Pengabdian Pada Masyarakat JCRS (Journal of Community Research and Service) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Ulil Albab Journal of Economic, Business, and Administration JEBA International Journal of Applied Business and International Management Journal of International Conference Proceedings IICSDGs Jurnal Ilmu Manajemen dan Bisnis ULIL ALBAB Public Policy Journal Jurnal Pengabdian Pada Masyarakat Jambura Journal of Administration and Public Service Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Ismet Sulila
Universitas Negeri Gorontalo
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Journal : Journal of International Conference Proceedings

 1 
The Existence of Higher Education in Indonesia as a Public Service Agency in the Implementation of Good University Governance Ismet Sulila
Journal of International Conference Proceedings Vol 4, No 3 (2021): 2021 WIMAYA International Conference of Economics and Business
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v4i3.1348

Abstract

Higher education autonomy can be realized if universities carry out good university governance. Gorontalo State University (UNG) in Indonesia has implemented the governance of the Public Service Agency (BLU) in recent years. However, an empirical study of its existence as a BLU has not been implemented. The existence of UNG as a BLU in Gorontalo Province is expected to be able to provide the best service in the tri dharma of academics based on the principles of Good University Governance. This study aims to examine the implementation of the concepts and principles of Public Service Bodies in Higher Education in terms of the principles of Good University Governance. The methodology used is descriptive qualitative which includes: desk study, field visits and in-depth interviews, presentations and discussions of study results to answer the research focus. The results of the study found that 1) The implementation of the concept of the University Public Service Board for Gorontalo State University has been carried out through the application of the principles of Good University Governance which consist of: a) Transparency, b) Accountability, c) Responsibility, d) Independency, e) Fairness. 2) The factors that determine the effectiveness of Gorontalo State University as a Public Service Agency consist of: a) Gorontalo State University strategic policies, b) Gorontalo State University innovation as a tertiary institution, c) Gorontalo State University academic support. 3) Third: Development of tertiary institutions as Public Service Bodies based on the four pillars of leadership of the Gorontalo State University Chancellor is carried out through: a) Achieving educational quality through accreditation, b) Achieving Research Quality and Community Service, c) National and international cooperation, d) improving the quality of graduates . This research contributes to the development of higher education in general in implementing Good University Governance.
The Effect of Service Quality and Employees’ Performance Towards Community Satisfaction Ismet Sulila
Journal of International Conference Proceedings (JICP) Vol 4, No 2 (2021): Vol 4, No 2 (2021): Proceedings of the 10th International Conference of Project
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v4i2.1347

Abstract

This research aims to find out the effect of service quality employees’ performance towards community satisfaction. It applies quantitative approach. The technique of data analysis is multiple linear regression. There are 25 respondents obtained through purposive sampling technique. The findings reveal that (1) service quality influences towards community satisfaction as much as 28,50%, (2) employees’ performance influences towards community satisfaction as much as 35,70%, (3) service quality and employees’ performance influence towards community satisfaction with R2 value of 64,20%. The results of this research are expected to be the input and reinforcement for the employees at Population and Civil Registration Agency in understanding the importance of improving service and performance quality to meet public satisfaction.
Co-Authors Abdul Rahman Pakaya Agil Bahsoan arifin tahir Asna Aneta Darwan S. Usman Endi Triyanto Manyo'e Ilato, Rosman Ivan Rahmat Santoso Juriko Abdussamad Molbi Harsanto Ni Kadek Putri Widyaningtyas Tirta Novianty Talib Odi Prawira Husain Pebriyanto Azis Hulinggi Rafif Rabbani Rara Ayudyah Olii Rizal Rosman Hato Rusli Isa Rustam Tohopi Siti Rahmawati Abas Syamsiar I. Mahmud Tineke Wolok Weny Almoravid Dungga Yanti Aneta Yulnaningsih Paneo Zuchri Abdussamad