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All Journal ESENSI: JURNAL BISNIS DAN MANAJEMEN Jurnal Ekonomi, Bisnis dan Kewirausahaan (JEBIK) DeReMa (Development Research of Management) Jurnal Manajemen Jurnal Riset Akuntansi dan Keuangan Shirkah: Journal of Economics and Business Jurnal Keuangan dan Bisnis Asia Pacific Journal of Management and Education(APJME) Literacy: Jurnal Pendidikan Ekonomi Prosiding Konferensi Nasional PKM-CSR Manajemen dan Kewirausahaan International Journal of Applied Business and International Management International Journal of Accounting & Finance in Asia Pasific Asia Pacific Journal of Management and Education Journal of International Conference Proceedings Innovative: Journal Of Social Science Research Jurnal Akuntansi Manado (JAIM) Jurnal Penelitian Jurnal Keuangan dan Bisnis

Nova Ch. Mamuaya

Universitas Negeri Manado

Author-ID : 2522096

Religion Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Nursing Public Health Social Sciences Other

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Service Quality and Non-Muslim Satisfaction Using Sharia Bank Products and Services Mamuaya, Nova Ch
Shirkah: Journal of Economics and Business Vol 2, No 1 (2017)
Publisher : Faculty of Islamic Economics and Business, Institut Agama Islam Negeri (IAIN) Surakarta

Some studies show that religious belief does not take effect affecting consumer using sharia bank products and services. This research has implemented six dimensions of Othman and Owen which modified five dimensions of Parasuraman with adding compliance dimension. The six dimensions of Othman & Owen are known as CARTER (compliance, assurance, reliability, tangible, empathy, and responsiveness). The research purpose is to analyze compliance, assurance, reliability, tangible, empathy, and responsiveness effect on non-Muslim customer satisfaction on sharia bank products and services at Manado Sulawesi Utara partially or simultaneously. The data was gathered with questionnaire instruments of 70 respondents, measured with five Likert scale five dots. The research result shows compliance, assurance, reliability, tangible, empathy, and responsiveness has significant effect on customer satisfaction. Responsive has most strong effect and compliance is the weakest. Keywords: Sharia Bank, non-Muslim, quality service, customer satisfaction, Manado

Pengaruh Penganggaran Partisipatif, Komitmen Organisasi Dan Pengendalian Intern Terhadap Kinerja Manajerial Aparatur Pemerintah Kabupaten Minahasa Mamuaya, Nova CH; Kewo, Cecilia Lelly
Jurnal Riset Akuntansi dan Keuangan Vol 7, No 1 (2019): Jurnal Riset Akuntansi dan Keuangan. April 2019 [DOAJ & SINTA Indexed]
Publisher : Program Studi Akuntansi FPEB UPI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jrak.v7i1.15854

Abstract. This study aims to empirically examine the effect of participatory budgeting, organizational commitment and internal control both simultaneously and partially on the managerial performance of the Minahasa district government apparatus in North Sulawesi Province. The method used in this study is the sampling method. Sampling was carried out using a simple random sampling method for officers who were assigned to SKPD in Minahasa District. The data used are primary data and data collection through a questionnaire. The analytical method used is descriptive analysis, then testing the hypothesis used path analysis method. The results of the study indicate that simultaneous participatory budgeting, organizational commitment and internal control affect managerial performance. Partially participatory budgeting, organizational commitment andÂ internal controls each have a positive effect on managerial performance.Abstrak. Penelitian ini bertujuan untuk menguji secara empirik pengaruh penganggaran partisipatif, komitmen organisasi dan pengendalian intern baik secara simultan maupun parsial terhadap kinerja manajerial aparat pemerintah kabupaten MinahasaÂ di Propinsi Sulawesi Utara. Metode yang digunakan dalam penelitian ini adalah metode sampling. Penarikan sampel dilakukan dengan metode simpel random sampling pada aparat yang bertugas pada SKPD di Kabupaten Minahasa. Data yang digunakan adalah data primer dan pengumpulan data dilakukan melalui melalui kuesioner. Metode analisis yang digunakan adalah analisis deskriptif, kemudian pengujian hipotesis dipakai metode analisis jalur (path analysis).Hasil penelitian menunjukkan bahwasecara simultanpenganggaran partisipatif, komitmen organisasi dan pengendalian intern berpengaruh terhadap kinerja manajerial. Secara parsial penganggaran partisipatif, komitmen pada organisasi dan pengendalian intern masing-masing berpengaruh positif terhadap kinerja manajerial.Â Kata kunci.Penganggaran Partisipatif, Komitmen Organisasi, Pengendalian Intern, Kinerja Manajerial

Faktor-Faktor yang Mempengaruhi Kepuasan Konsumen Pengguna Layanan Pembelian Secara Daring: Peran Kepuasan Konsumen Sebagai Mediator Nova Christian Mamuaya; Aditya Pandowo
Esensi: Jurnal Bisnis dan Manajemen Vol 9, No 1 (2019)
Publisher : Faculty of Economic and Business

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/ess.v9i1.12585

The purpose of this study is to analyze the influence of several antecedents of customer satisfaction in the online shopping industry, namely site design, time savings, product variation, and shipping performance, and its consequence on customer satisfaction and word of mouth. This study uses purposive sampling with repeat buyer criteria. 100 samples qualify and deserve to be tested after testing their validity and reliability. The results showed that site design, time savings, and delivery performance significantly affected customer satisfaction. Meanwhile, site design, time savings, and product variations affect word of mouth. In addition, the results also confirm the hidden role of customer satisfaction as a partial mediating variable. Thus, the market must increase the availability of products and services to increase customer satisfaction in order to increase word of mouth activities.

The Effect of Sales Promotion and Store Atmosphere on Hedonic Shopping Motivation and Impulsive Buying Behavior in Hypermart Manado City Nova Christian Mamuaya
DeReMa (Development Research of Management): Jurnal Manajemen Vol 13, No 1 (2018): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v13i1.785

The purpose of this research is to know and analyze the effect of sales promotion and store atmosphere on hedonic shopping motivation and impulsive buying of Hypermart consumers in Manado City. The method used in this research is explanatory survey method; with 175 consumers who shop at Hypermart in Manado City as sample with convenience sampling technique; primary data with data collecting technique using questionnaire instrument with Likert scale and structural equation modeling analysis technique with Lisrel 8.80 program. The result of this research shows that sales promotion has positive and significant effect on hedonic shopping motivation; store atmosphere has positive and significant effect on hedonic shopping motivation; sales promotion has positive and significant effect on impulsive buying; store atmosphere has positive and significant effect on impulsive buying; and hedonic shopping motivation has positive and significant effect on impulsive buying of Hypermart consumers in Manado City. Impulsive buying will be improved if Hypermart management in Manado City is able to increase hedonic shopping motivation with the most dominant indicator is “shopping for value”, where hedonic shopping motivation will be improved if Hypermart management in Manado City can increase sales promotion with the most dominant indicator is “sample giveaway program” and store atmosphere with the most dominant indicator is “in-store appearance”. Bahasa Indonesia Abstrak: Tujuan penelitian ini adalah ingin mengetahui dan menganalisis pengaruh promosi penjualan dan atmosfir toko terhadap motivasi belanja hedonik dan pembelian impulsif konsumen Hypermart di Kota Manado. Metode yang digunakan dalam penelitian ini adalah explanatory survey; dengan sampel 175 orang konsumen yang berbelanja di Hypermart Kota Manado dengan teknik convenience sampling; data primer dengan teknik pengumpulan data menggunakan instrumen kuesioner dengan skala Likert dan teknik analisis structural equation modeling dengan program Lisrel 8.80. Hasil penelitian menunjukkan promosi penjualan berpengaruh positif dan signifikan terhadap motivasi belanja hedonik; atmosfir toko berpengaruh positif dan signifikan terhadap motivasi belanja hedonik; promosi penjualan berpengaruh positif dan signifikan terhadap pembelian impulsif; atmosfir toko berpengaruh positif dan signifikan terhadap pembelian impulsif; dan motivasi belanja hedonik berpengaruh positif dan signifikan terhadap pembelian impulsif konsumen Hypermat di Kota Manado. Pembelian impulsif akan mampu ditingkatkan jika manajemen Hypermart di Kota Manado mampu meningkatkan motivasi belanja hedonik dengan indikator yang paling dominan adalah “belanja untuk nilai”, di mana motivasi belanja hedonik akan mampu ditingkatkan jika manajemen Hypermart di Kota Manado mampu meningkatkan promosi penjualan dengan indikator yang paling dominan adalah “program pemberian sampel” dan atmosfir toko dengan indikator yang paling dominan adalah “interior toko”.

Effect of Situational Factors and Product on Consumer Buying Decision In Hypermart at Manado City Nova Christian Mamuaya
DeReMa (Development Research of Management): Jurnal Manajemen Vol 11, No 1 (2016): May
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/derema.v11i1.193

This research aims at (1) understanding and analyzing the effect of situational and non situational (produc) factors, simultaneously or partially, on the consumer buying decision in hypermart at Manado City, (2) understanding and analyzing factor with dominant effect on consumer buying decision in hypermart at Manado City.The observed situational and non situational (product) factors through Belk Theory. Sampling has been developed through accidental sampling, resulting in 60 respondents. Data have been collected by main instrument of questionnaire, 5-point Likert Scale to measure the respondents’ answer, data analysis using multiple linier regression.Results of research indicate that situational factor and product have significant effect simultaneously or partially on consumer buying decisions in hypermart at Manado City and product assortment has dominant effect on consumer buying decision in hypermart at Manado City.

Determinants of Customer Satisfaction and Its Implications on Word of Mouth in E-Commerce Industry: Case Study in Indonesia Nova Ch. Mamuaya; Aditya Pandowo
Asia Pacific Journal of Management and Education(APJME) Vol 3, No 1 (2020): Asia Pacific Journal of Management and Education (APJME)
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/apjme.v3i1.740

The aim of this study is to analyze the effect of several antecedents of customer satisfaction in e-commerce industry, namely web design, time saved, product variety, and delivery performance, and their consequences on customer satisfaction and word of mouth. The investigation used purposive sampling with repeat buyers as criteria. 100 samples were eligible and feasible to test after validity and reliability are concluded. The results show that website design, time saved, and delivery performance are significantly influence on customer satisfaction. In the meantime, website design, time saved, and product variety were effect on word of mouth. In addition, the result also confirms the hidden role of customer satisfaction as intervening variable partially.

Service Quality and Non-Muslim Satisfaction Using Sharia Bank Products and Services Nova Ch Mamuaya
Shirkah: Journal of Economics and Business Vol 2, No 1 (2017)
Publisher : IAIN Surakarta

Some studies show that religious belief does not take effect affecting consumer using sharia bank products and services. This research has implemented six dimensions of Othman and Owen which modified five dimensions of Parasuraman with adding compliance dimension. The six dimensions of Othman Owen are known as CARTER (compliance, assurance, reliability, tangible, empathy, and responsiveness). The research purpose is to analyze compliance, assurance, reliability, tangible, empathy, and responsiveness effect on non-Muslim customer satisfaction on sharia bank products and services at Manado Sulawesi Utara partially or simultaneously. The data was gathered with questionnaire instruments of 70 respondents, measured with five Likert scale five dots. The research result shows compliance, assurance, reliability, tangible, empathy, and responsiveness has significant effect on customer satisfaction. Responsive has most strong effect and compliance is the weakest. Keywords: Sharia Bank, non-Muslim, quality service, customer satisfaction, Manado

MEMBENTUK MAHASISWA WIRAUSAHA MELALUI PROGRAM PENGEMBANGAN KEWIRAUSAHAAN Grace Jenny Soputan; Nova Ch. Mamuaya; Made Krisnanda
Prosiding Konferensi Nasional Pengabdian Kepada Masyarakat dan Corporate Social Responsibility (PKM-CSR) Vol 4 (2021): Peran Perguruan Tinggi dan Dunia Usaha dalam Mewujudkan Pemulihan dan Resiliensi Masya
Publisher : Asosiasi Sinergi Pengabdi dan Pemberdaya Indonesia (ASPPI)

Pengangguran terdidik masih menjadi masalah sampai saat ini di Indonesia. Tanggung jawab untuk mengatasi masalah tersebut adalah lembaga pendidikan termasuk Perguruan Tinggi. Permasalahan di Fakultas Ekonomi Universitas Negeri Manado hanya sebagian kecil mahasiswa yang melakukan kegiatan usaha atau merintis usaha. Fenomena yang terjadi para lulusan masih menganggur karena lapangan kerja yang tersedia terbatas. Program Pengembangan Kewirausahaan merupakan salah satu kegiatan Pengabdian kepada Masyarakat untuk membantu melahirkan wirausaha baru di lingkungan mahasiswa. Tujuan kegiatan ini untuk membekali dan melatih mahasiswa menjadi seorang wirausaha yang mandiri dengan merintis usaha baru. Jumlah mahasiswa yang mengikuti kegiatan ini dipilih 20 orang di Fakultas Ekonomi yang berasal dari Program Studi Manajemen, Akuntansi, Pendidikan Ekonomi, dan Ilmu Ekonomi. Metode kegiatan menggunakan pelatihan, praktikum, pendampingan, dan magang dan dilaksanakan selama 4 bulan. Pelatihan dan magang dilaksanakan di beberapa tempat UKM yang dipilih. Hasil yang dicapai terdapat 7 mahasiswa yang mulai merintis usaha baru antara lain, usaha makanan ringan, aneka minuman kekinian, kerajinan, dan multi fungsi. Motivasi berwirausaha dari mahasiswa harus diikuti dengan intervensi dari dosen sebagai pendamping.

Pengaruh Citra Merek dan Persepsi Harga terhadap Loyalitas Pelanggan TOP Coffee Toraja pada masyarakat Kota Manado Janet Sombolinggi; Nova Mamuaya; Marice Legi
Manajemen dan Kewirausahaan Vol. 2 No. 1 (2021): Manajemen dan Kewirausahaan
Publisher : Manajemen FE Unima

Tujuan penelitian ini adalah untuk mengetahui pengaruh citra merek dan persepsi harga terhadap loyalitas pelanggan TOP Coffee Toraja pada masyarakat Kota Manado. Metode penelitian ini adalah kuantitatif. Dalam penelitian ini teknik pengambilan sampel menggunakan Purposive Sampling dengan jumlah sampel sebanyak 100 orang dan teknik analisis data yang digunakan adalah regresi linear berganda. Hasil penelitian menunjukkan terdapat pengaruh yang positif dan signifikan citra merek dan persepsi harga terhadap loyalitas pelanggan baik secara parsial maupun simultan.

The Influence of Managerial Ownership and Institutional Ownership on Agency Costs (Studies on Manufacturing Companies in The Basic Industrial and Chemical Sectors Listed on The Indonesia Stock Exchange) Ramon Arthur Ferry Tumiwa; Nova Christian Mamuaya
International Journal of Applied Business and International Management (IJABIM) Vol 3, No 1 (2018): IJABIM VOL 3 NO. 1
Publisher : AIBPM Publisher

The purpose of this study is to examine and analyze: (1) the effect of managerial ownership on agency costs, (2) the effect of institutional ownership on agency costs, and (3) the effect of managerial ownership and institutional ownership simultaneously affect to agency costs. This research was conducted at the primary industrial sector and chemical of manufacturing companies that listed on the Indonesia stock exchange 2014-2016. The companies analyzed amounted to 18 companies determined based on sampling criteria. The analysis method used is panel data analysis by using Eviews 9 programming computer. The results of this study found that managerial ownership has an insignificant relationship with agency cost. The institutional ownership has an insignificant with agency costs. The managerial ownership and institutional ownership have no significant effect on agency costs, simultaneous.

Co-Authors Aditya Pandowo Cecilia Lelly Kewo Efti Novita Sari Eva Desembrianita Fitri Novilia Freddy S. Kawatu Freddy Semuel Kawatu Grace Jenny Soputan Gratcia Ayu Esteline Sahensolar James Manengkey Janet Sombolinggi Laksono Trisnantoro Made Krisnanda Maria Yuliana Kasiala Marice Legi Marice Legi Marice P. Legi Merry Rumagit Meslin Mirah Muhammad Sabir Ramon Arthur Ferry Tumiwa Sombolinggi, Janet Sophia Pongoh Sri Siswanto

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