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All Journal Agroland : Jurnal Ilmu-Ilmu Pertanian Jurnal Kedokteran Indonesian Journal of Clinical Pathology and Medical Laboratory (IJCPML) Journal of Economics and Business Aseanomics Jurnal Abdi Insani
Mohammad Rizki
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Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience

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Journal : Journal of Economics and Business Aseanomics

 1 
STRATEGI PENGAMBILAN KEPUTUSAN DALAM PEMECAHAN MASALAH (STUDI KASUS PADA BANK XYZ CABANG TAJUR HALANG CIANJUR JAWA BARAT) Mukhtadi Mukhtadi; Mohammad Rizki
Journal of Economics and Business Aseanomics (JEBA) Vol 3, No 1 (2018): Januari - Juni 2018
Publisher : Universitas YARSI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (292.256 KB) | DOI: 10.33476/jeba.v3i1.743

Abstract

Competition in the business world is increasingly tight. This is also felt by businessman in the banking sector who are required to have a better quality of service so as to satisfy customers satisfaction. Bank XYZ is a private bank with branch offices in Tajurhalang Cianjur, West Java. This research aims to analyze Service Quality Bank XYZ Branch of Tajurhalang Cianjur, West Java, with Service Quality dimension, Tangible, Emphaty, Realibility, Responsiveness, Assurance, Layout using the Fishbone Diagram method. By using the fishbone diagram we will know the problems being faced based on the analysis. then will be made a decision making based on the group
Co-Authors Dance Tangkesalu Devi Rahmadhona Dewi Suryani Dian Puspita Sari Ika Nurfiria Tauhida Indah Sapta Wardani Made Antara Mukhtadi, Mukhtadi Osman Sianipar Prima Belia Fathana, Prima Belia Titi Pambudi Karuniawaty Yoga Pamungkas Susani