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All Journal Jurnal Kebijakan Publik Dia: Jurnal Administrasi Publik JAM : Jurnal Aplikasi Manajemen Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) JPAP (Jurnal Penelitian Administrasi Publik) (e-Journal) JURNAL NOKEN : Ilmu-Ilmu Sosial Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Martabe : Jurnal Pengabdian Kepada Masyarakat JURNAL GOVERNANSI CAKRAWALA Journal Publicuho Jurnal Ilmiah Manajemen Publik dan Kebijakan Sosial Dinamika Governance : Jurnal Ilmu Administrasi Negara Syntax Idea PERSPEKTIF Journal of Economics, Business, and Government Challenges Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah jurnal syntax admiration Jurnal Ilmiah Ilmu Administrasi Nusantara Science and Technology Proceedings Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis PENGARUH SISTEM KEUANGAN DAN KEBIJAKAN MONETER TERHADAP PERTUMBUHAN EKONOMI PADA ERA ORDE BARU DALAM PERSPEKTIF EKONOMI ISLAM Global and Policy Journal of International Relations Public Administration Journal of Research LOSARI: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Governance: Jurnal Kebijakan dan Manajemen Publik PREDIKSI : Jurnal Administrasi dan Kebijakan As-Syirkah: Islamic Economic & Financial Journal Dedikasi: Jurnal Pengabdian Kepada Masyarakat Journal Publicuho Jurnal Pengabdian Bersama Masyarakat Indonesia NeoRespublica : Jurnal Ilmu Pemerintahan VISA: Journal of Vision and Ideas RESLAJ: Religion Education Social Laa Roiba Journal
Diana Hertati
Department Of Public Administration, Faculty Of Social And Political Science, Universitas Pembangunan Nasional “Veteran” Surabaya, East Java
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : RESLAJ: Religion Education Social Laa Roiba Journal

 1 
Peningkatan Pelayanan Perizinan Online Melalui Inovasi Aplikasi Surabaya Single Window (SSW) Alpha Diana Hertati; Binti Azizatun Nafi’ah; Katerina Bataha; Very Y. Londa; Donald K. Monintja
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 5 (2024): RESLAJ: Religion Education Social Laa Roiba Journal
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i5.1512

Abstract

In order to maximise public services as a support system for government administration, ongoing innovation is needed to raise the standard of public services. This study uses a qualitative methodology that involves creating a complex description, looking up words, compiling in-depth reports from respondents' perspectives, and studying real-world scenarios linked to enhancing online licencing services in the city of Surabaya via the SSW Alfa application programme. Research methods with qualitative descriptive and study focus include relative advance, Compatibility, Complexity, Trialability and Observability. Data analysis is based on the interactive data model from Miles and Huberman which consists of three activity flows that occur simultaneously, namely: data condensation, data presentation, and verification withdrawal. The results of the study show that SSW Alpha is based on: 1) Relative Advantage, the community is given the advantage of having easy access to permits; 2) Compatibility, there is a discrepancy in the flow of licensing and authority signing with previous innovations, therefore old innovations are no longer used; 3) Complexity, still complicated and trouble occurs and there are still incomplete files; 4) Triability, through the trial stages before the application is launched to the public; 5) Observability, making it easy for the public to observe and monitor the permit filing process and the convenience of officials to easily obtain licensing data.
Co-Authors Ade Kusuma Adela Celianing Tyas Afifah Rania Asmaradani Aisyah Vira Ratnaningsih Alifa Asta Sabilla Alnizar Zagarino Arif, Lukman Arsyi Ananda Putri Ayu Anggita Sari Ayunda Nabila Mauliddia Binti Azizatun Nafi’ah Binti Azizatun Nafi’ah Citra Pragitha Rahmawati Cleodora Beatrice Darmadi, Dandi Dewi Fortuna Shalsabila Ainy Dhea Cika Pratiwi Diana Emilia Cevani Dinda Fitri Ayu Rahmawati Donald K. Monintja Dynda Safitri Vandayani Eka Oktaviani Eno Putri Larasati Erry Pratama Ervinda Rahmawati Ervinda Rahmawati Evi Wahyuni Fanes Ardhito Veriyanto Febriana, Nasya Gedeon Firnandus Ulaan Hably Izzul Akbar Hidayat Eko Novanto Irfan Dwi Saputra Irwan Dwi Arianto Jurnal Governance Jurnal Kebijakan & Manajemen Publik Karina Dora Margaretha Am'una Katerina Bataha khusnul khothimah Lukman Arif Lukman Hermawan Mochammad Rossy Dukhan Muhith Monica Dwipi Salam Muhammad Arifin Muhammad Nawawi Syahfuddin Muhammad Reza Ifaldiansyah Nur Melywuni Nur Sabrina Hana Afifah Nur Wandira Kusmayadi nurhadi, nurhadi Nurjanah, Yulia Pungky Dwi Martadani Putri Nur Azizah Qoric Arsita Rahmadevi, Ruth Theda Ressa Fitriana Retno Dwi Ariyanti Rhea Ardhana Ria Enitasari Rika Nurhayati Riskita Dinda Mulia Roif Rizaly Ramadhan Sabilla Mega Yustika Sabilla, Alifa Asta Saffa Indah Salsabila Sari, Ayu Anggita Shenny Kusumaningtyas Silvia Eka Ramadhani Putri Gunawan Syafa Armia Zafira Tukiman Tukiman, Tukiman Very Y. Londa Wilna Gebilya Tiboyong Winda Putri Setiawan Yaafi Rozaan Prasojo Yudiana Indriastuti Zuhri, Saifuddin