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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Bisnis dan Pembangunan Jurnal Ekonomi dan Manajemen International Journal of Economics, Business and Accounting Research (IJEBAR) JWM (JURNAL WAWASAN MANAJEMEN) JOURNAL OF WETLANDS ENVIRONMENTAL MANAGEMENT JRUP: JURNAL REFERENSI DAN ULASAN PERPAJAKAN

Muhammad Riza Firdaus

Universitas Lambung Mangkurat

Author-ID : 3134413

Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Social Sciences Other

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PENGARUH CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION PADA PENGGUNA SMARTPHONE ANDROID ( Studi pada Mahasiswa Politeknik Negeri Banjarmasin) Ronny Mantala; Muhammad Riza Firdaus
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 2 (2016)
Publisher : Universitas Lambung Mangkurat

Android smartphones are the cellular products that currently become phenomenal and popular among students. The customers’ experiences and the influence on the users’ satisfactions are interesting topics to be investigated. This research was conducted to investigate and to analyze the influence of customers’ experience dimensions, such as: users’sensing, feeling, thinking, acting and relation by their satisfaction, both simultaneously and partially on the students of Politeknik Negeri Banjarmasin. Nonprobability sampling method was used through purposive method sampling for 60 samples. The hypothesis was tested through doubled linear regression analysis. The first tested hypothesis results were found that the independentvariables of customers’ experience, such as: sensing, feeling, thinking, acting, and relation which directly influenced their satisfaction among students as the users. The second tested hypothesis results showed that only three variables of customer experience (sensing, thinking, and relation) that significantly influenced the customers’satisfaction; furthermore, the feeling and acting variables did not directly influence customers’satisfaction significantly. These results also showed that the relation variable dominantly contributed to customers’ satisfaction partially if this variable was compared with other variables (sensing, feeling, thinking and acting).

PENGARUH HARGA, KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN DALAM MEMBENTUK LOYALITAS PELANGGAN (Studi Pengunjung Cafe di Banjarbaru) Shary Shartykarini; Muhammad Riza Firdaus; Rusniati
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 4 No. 1 (2016)
Publisher : Universitas Lambung Mangkurat

Penelitian ini bertujuan untuk mengetahui dan menganalisis pengaruh harga, kualitas produk, dan kualitas layanan terhadap kepuasaan pengunjung cafe di Banjarbaru. Selain itu juga mengetahui dan menganalisis pengaruh harga, kualitas produk, dan kualitas layanan terhadap loyalitas pelanggan cafe di Banjarbaru. Serta mengetahui dan menganalisis pengaruh kepuasan pelanggan terhadap loyalitas pengunjung cafe di Banjarbaru. Teknik pengambilan sampel menggunakan metode Purposive Sampling, yaitu pengambilan sampel yang berdasarkan pertimbangan tertentu dan harus represen- tative/ mewakili populasi yang akan diteliti, pertimbangan yang digunakan dalam penelitian ini, yaitu sejumlah 126 sampel. Alat analisis yang digunakan adalah Structural Equation Model (SEM) menggunakan program AMOS 22. Hasil penelitian menunjukkan bahwa kualitas produk, dan kualitas layanan berpenga- ruh terhadap kepuasan pengunjung cafe. Sedangkan harga tidak berpengaruh terhadap kepuasan pengunjung. Selanjutnya harga, kualitas produk, dan kualitas layanan berpengaruh terhadap loyalitas pengunjung cafe

ANALISIS PENGARUH BAURAN PEMASARAN STATUS SOSIAL EKONOMI DAN MOTIVASI TERHADAP KEPUTUSAN MAHASISWA DALAM MEMILIH KULIAH (Studi Pada Lembaga Pendidikan dan Pengembangan Profesi Indonesia (LP3I) Business College – Cabang Banjarmasin) Sis Rahardjo; Muhammad Riza Firdaus
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 3 No. 1 (2015)
Publisher : Universitas Lambung Mangkurat

Education is an important factor that played a role in all sectors. Decisions students choose further education after high school, influenced by the marketing mix (program, price, promotion place, process, physical facilities, and people), socio-economic status and motivation. The problem in this research is the extent to which the influence of the marketing mix, socioeconomic status and motivation of the student’s decision to study at the Institute of Education and Professional Development Indonesia (LP3I) Business College - Banjarmasin. The approach in this research is descriptive and quantitative survey supported, are explanatory, where the variable measured with Likert scale. Methods of data collection with a list of questions to 121 respondents in the LP3I–Business College = Banjarmasin. The results showed that there is a positive and significant effect of the marketing mix (product, price, promotion, location, process, people and physical appearance) to motivate students in choosing LP3I Business College Banjarmasin; Marketing mix (product, price, promotion, location, process, people and physical appearance) positive and significant impact on student’s decision in choosing LP3I Business College Banjarmasin; Socio-economic background and significant positive effect on student motivation in choosing LP3I Business College Banjarmasin; Socio-economic background factors positive and significant impact on student’s decision in choosing LP3I Business College Banjarmasin and motivation factor positive and significant impact on student’s decision in choosing LP3I Business College Banjarmasin

ANALISIS PENGARUH KUALITAS LAYANAN, HARGA, KEPERCAYAAN, CITRA PERUSAHAAN, DAN KEPUASAN PELANGGAN TERHADAP LOYALITAS PELANGGAN : (Studi Pada Pelanggan Telkom Speedy Di Palangka Raya) Deddy Rakhmad Hidayat; Muhammad Riza Firdaus
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 2 No. 3 (2014)
Publisher : Universitas Lambung Mangkurat

This study was made to determine and analyze the factors that affect customer loyalty, such as customer satisfaction, trust, corporate image shaped by service quality and price. Object of this study are household customers who subscribe SPEEDY more than 3 months in Palangka Raya. Techniques used in the sampling in this study was purposive sampling. With a sample of 110 people who qualify maximum likehood estimation of SEM. Data collection using questionnaires and the data were analyzed using Structural Equation Modeling (SEM) software with IBM SPSS Amos 20. Results and implications of this study is that theoretically this study supports previous research which states that service quality has positive and significant impact on corporate image, corporate image has positive and significant impact on customer satisfaction, customer satisfaction has positive and significant effect on confidence, and negatively affect prices significant impact on customer loyalty, customer satisfaction and a significant positive effect on customer loyalty

ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS NASABAH PADA BANK MUMALAT INDONESIA CABANG BANJARMASIN Mahyuni; Muhammad Riza Firdaus
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 2 No. 2 (2014)
Publisher : Universitas Lambung Mangkurat

This study analyzes the factors that influence customer loyalty Banjarmasin Branch of Bank Muamalat Indonesia. The problems in this research is how the influence of service quality on customer satisfaction, trust, commitment and customer loyalty, how to influence satisfaction, corporate image, trust and commitment to loyalty. The purpose of the research was to determine and analyze various factors that influence loyalty. The research sample totaled 110 respondents. Data were analyzed using SEM. The results showed an effect of service quality on satisfaction, trust, commitment and loyalty. Corporate image effect on loyalty. Meanwhile, customer satisfaction, trust and commitment are not shown to influence the customer loyalty.

ANALISIS BELANJA ONLINE MELALUI SMARTPHONE DENGAN MENGGUNAKAN EXTENDED TECHNOLOGY ACCEPTANCE MODEL Nining Heriyanti; Muhammad Riza Firdaus; Rusmiyati
JWM (JURNAL WAWASAN MANAJEMEN) Vol. 1 No. 3 (2013)
Publisher : Universitas Lambung Mangkurat

The purpose of this study is to explore the conceptual model for analyzing customer perceptions of the use of mobile commerce services especially smart phones for online shopping. Results of this study are expected to provide insights into the theory of consumer behavior and the results have practical implications for designers, managers, marketers and developers of mobile shopping site pages. The sample included 155 respondents through online questioner. The use of online questioner is to ensure that respondents who fill the questionnaire are correct respondents who used the Internet access. The next filter is to ensure the respondents truly the one who ever shop online, the design of questioner is made the question in the beginning, whether the respondent ever shop online. If the respondent have not shop online yet, the question jump to the end of the questionnaire. Online shopping experience to further filter to ensure that the respondents were filling has enough experience to shopping online. So the respondents who only had onetime expenditure with online media are not included in the analysis. Data analysis techniques used in this study is using Structural Equation Modeling (SEM) with the help of the program AMOS version 21. Results show that perceived ease of use, perceived usefulness and compatibility has a significant relationship with behavioral intention to use smart phones for online shopping. Behavioral intentions have a significant relationship with actual use. The results are expected to provide theoretical implication to complement existing marketing literature and supports previous studies. The practical implications of this research can be used as the basis for taking measures and appropriate marketing strategies to take advantage of both the perpetrator marketing of new marketing channels, namely smart phones as shopping online media. Originality of this research is specifically discusses online shopping on one device, especially smart phones are still rare.

Pengaruh Kepemimpinan, Struktur Organisasi, Lingkungan Kerja Terhadap Motivasi Kerja, dan Kinerja Karyawan Di PT Tanjung Power Indonesia Arif Rahmanto; Rizali Hadi; Riza Firdaus
JURNAL BISNIS DAN PEMBANGUNAN Vol 12, No 1 (2023): Januari-April 2023
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20527/jbp.v12i1.15511

In the current era of globalization, there is economic growth that shares a brilliant perspective, for any party or company that can compete with other companies in the same industry, whether it's a product or service business. In addition, the company certainly wants to get optimal results or in other terms wants to benefit from these business activities.In accordance with the circumstances, the company must be able to have the option to adapt to changes. With the changes - changes will directly or indirectly affect the performance of workers and will also affect the state of the company. The influence of a leader's leadership, organizational structure, and work environment is very influential on the performance or work performance of workers is very valuable for a company both internal conditions and external conditions because it will affect the goals of the company's organization. Human resources in an organization must be maintained competently so that equivalence is developed between the wishes of workers and job claims. It is not uncommon for many workers who are actually highly capable of energy, but cannot perform at work, this situation is possible due to work environment factors. It's a shame, a company that has highly skilled workers but can't work usefully.The test result proves that leadership Effect on job performance with the influence of 47,56%, Job Satisfaction has a significant effect on Job Performance with the influence of 42,3% including very enough category, Organization Structure has significant influence of 49,47%, Work environment on job performance of 46,59%, Work Motivation on job Performance of 50.49% Keywords: Leadership, Organizational Structure, Work Environment

Analysis on The Substitution Ability of Mocaf Flour Toward Wheat Flour, its Business Feasibility, and its Industry Multiple Effects Muhammad Riza Firdaus; Widyarfendhi .; Rusniati .; Novita Weningtyas Respati
Journal of Wetlands Environmental Management Vol 5, No 2 (2017): July-December
Publisher : Center for Journal Management and Publication

The production of mocaf flour in MSME scale in South Kalimantan area was not feasible considered from its business feasibility hence the multiple effect was unmeasured based on its industry existence. Mocaf flour production derived from cassava, which is a plant that not only match on dry land but also in the wetlands of South Kalimantan, can not be oriented consumer as a substitute for wheat flour for common food products in the society. Therefore, further research refers to aspects mocaf flour premium for health. This objective of this research was to increase the society consumption of mocaf flour for the healthy reason related to the trend on negative effect from high level of gluten in wheat flour. The laboratory test showed the result that supports mocaf product for health. With this consideration then mocaf processed product have potentials to bedeveloped though serious marketing effort is required due to infamiliarity of the mocaf flour especially in South Kalimantan area. Difference test result showed that prospects, indeed, haveintention to purchase mocaf-based processed products for healthy reason.

MEKANISME PEMUNGUTAN DAN PENAGIHAN PAJAK RESTORAN STUDI KASUS KANTOR BADAN KEUANGAN DAERAH KOTA BANJARMASIN arfianti; Muhammad Riza Firdaus
JRUP: JURNAL REFERENSI DAN ULASAN PERPAJAKAN Vol. 2 No. 1 (2021)
Publisher : Universitas Lambung Mangkurat

Show Abstract | Download Original | Original Source | Check in Google Scholar

This final report aims to explain how the mechanism of the restaurant tax collection and collection system at the Banjarmasin City Regional Finance Office. The conclusions of this study are: Restaurant tax collection is carried out every month after payment to restaurants. While the system used in collecting restaurant taxes is a Self Assessment system where the collection system is determined by the taxpayer himself by paying directly to the Banjarmasin City Regional Finance Office or depositing directly to the regional treasury through a bank.

Co-Authors A. Yunani Achmad Zakaria Ade Adriani Akhid Yulianto Antonius G.S arfianti Arif Rahmanto Deddy Rakhmad Hidayat Heldalina Ikhwan Faisal Ikhwan Ikhwan Lilik Santoso Lilik Setiawan Mahyuni Nining Heriyanti Novita Weningtyas Respati Rahmatul Jannatin Naimah Rifani, Ahmad Rizali Hadi Ronny Mantala Rusmiyati Rusniati Rusniati Said Muhammad Haidir Shary Shartykarini Sis Rahardjo Sofyan Haris Solly Aryza Syahrituah S Widyarfendhi . Winda Sari Yansen Sianturi

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