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All Journal CESS (Journal of Computer Engineering, System and Science) Jurnal Pengabdian Pada Masyarakat Jurnal SOLMA Prosiding Seminar Nasional Teknoka Seling: Journal of PGRA Study Program Jurnal ICT : Information Communication & Technology Infotech: Journal of Technology Information Jurnal Abdimas ADPI Sosial Dan Humaniora JURNAL TEKNIK INFORMATIKA DAN KOMPUTER
Mia Kamayani
Universitas Muhammadiyah Prof. Dr. HAMKA
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : CESS (Journal of Computer Engineering, System and Science)

 1 
Information Center Chatbot in Higher Education Using Dialogflow Dais Isnafirlah; Mia Kamayani
CESS (Journal of Computer Engineering, System and Science) Vol 8, No 2 (2023): July 2023
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/cess.v8i2.48186

Abstract

Fakultas Teknologi Industri dan Informatika UHAMKA, memiliki website resmi yang mengacu pada sistem informasi universitas yang berfungsi untuk pelayanan yang efektif dan menggunakan teknologi terkini. Faktanya, masih memiliki beberapa permasalahan yang terjadi yaitu dosen dan mahasiswa masih sering bertanya via japri ke pihak sekretariat, akademik maupun pimpinan prodi dan fakultas jika memerlukan informasi, serta masih sering melewatkan informasi yang ada di broadcast Grup WhatsApp. Oleh karena itu, tujuan dari penelitian ini untuk merencanakan dan menerapkan teknologi chatbot yang memberikan mahasiswa akses informasi yang cepat dan mudah tentang akademik Fakultas Teknologi Industri dan Informatika UHAMKA secara mudah dan cepat. Chatbot ini diimplementasikan menggunakan tools Dialogflow dengan metode Prototype dan Telegram API. Setelah melakukan uji coba blackbox, Bot Telegram yang dibuat telah terbukti mampu memberikan respons yang memuaskan terhadap pertanyaan yang diajukan, sehingga dapat memberikan bantuan kepada user dalam memperoleh informasi akademik yang dibutuhkan. Selain itu, pengguna tidak perlu menunggu terlalu lama untuk menerima balasan dari chatbot, sehingga membuat chatbot yang digunakan dapat beroperasi dengan cepat dan tepat.The UHAMKA Faculty of Industrial and Informatics Technology has an official website that refers to a university information system that functions for effective service and uses the latest technology. In fact, there are still several problems that occur, namely lecturers and students still often ask via email to the secretariat, academics or study program and faculty leaders if they need information, and they still often miss information that is   WhatsApp Group. Therefore, the purpose of this research is to plan and implement chatbot technology that gives students quick and easy access to information about the academics of the Faculty of Industrial Technology and Informatics UHAMKA easily and quickly. This chatbot is implemented using Dialogflow tools with the Prototype method and the Telegram API. After conducting a blackbox trial, the Telegram Bot that was created has been proven to be able to provide a satisfactory response to the questions asked, so that it can provide assistance to users in obtaining the required academic information. In addition, users don't have to wait too long to receive a reply from the chatbot, so that the chatbot used can operate quickly and precisely.
Co-Authors Atiqah Meutia Hilda Dais Isnafirlah Dwi Anugrah Putra Emilia Roza Estu Sinduningrum Firman Noor Hasan Fitri Yatusholihah Imam Safi'i Iqbal Musyaffa Khusniyati Masykuroh Luqman Abdur Rahman Malik Mohammad Reza Saputra Mohammad Suryadi Syarif Nur Aini Puspitasari PH Gunawan Rasiyah Shafa Azizah Roslaini Roslaini Suciana Wijirahayu