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All Journal SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Systematics Idealis : Indonesia Journal Information System Bit (Fakultas Teknologi Informasi Universitas Budi Luhur) Aptekmas : Jurnal Pengabdian Kepada Masyarakat Jurnal Ticom: Technology of Information and Communication Telematika MKOM Jurnal Ticom: Technology of Information and Communication
Lauw Li Hin
Fakultas Teknologi Informasi Universitas Budi Luhur
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Journal : Jurnal Ticom: Technology of Information and Communication

 1 
Meningkatkan Pelayanan Informasi Orang Tua Siswa SMAN 1 Ciwaru Dengan Menerapkan Framework Dynamic CRM Inri Purwaningrum; Hendri Irawan; Humisar Hasugian; Lauw Li Hin
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom-Mei 2023
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

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Abstract

Maintaining good relations with parents of students is important for the school. SMA Negeri 1 Ciwaru is a public school that requires the contribution of student parents to support the school administration process. in this case SMA Negeri 1 Ciwaru has problems in maintaining relationships with student guardians, such as the absence of information services that can be accessed directly by student guardians so that misscommunication often occurs with the school. In addition, there is no information on student progress in academic or non-academic, and there are no facilities to submit criticism and suggestions for schools so it is difficult for schools to improve services. Based on the existing problems, this study uses a Customer Relationship Management (CRM) approach strategy which includes one CRM stage, namely Enhance by implementing a dynamic CRM framework which contains a series of stages in implementing a CRM. Data collection methods in this study using direct observation, interviews and documentation. This research produces an e-CRM system that can improve information services that is built using the Hypertext Preprocessor (PHP) programming as the programming language and the MySQL database as the database. The final product of this system is an information service for parents of SMA Negeri 1 Ciwaru students which includes announcement features, circulars, academic information, lists of grades, making grade reports, information reports, reports of criticism and suggestions, as well as other needs that help smooth business processes and communication for both parties
Implementasi E-Commerce Menggunakan Content Management System Untuk Mendukung Proses Penjualan Pada Family Gold Delivery Naufal Noor Hibatulloh; Bima Cahya Putra; Lauw Li Hin; Agus Umar Hamdani
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom-Mei 2023
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

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Abstract

Family Gold Delivery is an online business that sells various brands of precious metals and also sells frame designs for precious metals that can be customized with greeting words according to the customer's wishes. In running its business, Family Gold Delivery only utilizes Instagram, Whatsapp and Marketplace media to sell its products. However, due to the high percentage of additional costs and insurance charged by the marketplace, it affects product prices, which must adjust to these costs, making buyers not want to transact through the marketplace. In the absence of a system to support the sales process, buyers still have to contact the seller directly via chat. Based on the existing problems, the solution provided is to apply the e-commerce model to the Family Gold Delivery business which aims to facilitate business processes, especially product sales activities. By using the Business Model Canvas (BMC) method to develop new business ideas to develop business strategies quickly and Fishbone Diagrams to analyze problems. Then the Wordpress Content Management System (CMS) as a tool for building websites so that the website can be implemented immediately and can meet all business needs. Accompanied by the implementation of Search Engine Optimization (SEO) and marketing strategies to expand marketing so as to produce an e-commerce website prototype that can support the sales process on Family Gold Delivery from sales to product marketing. The conclusion from the implementation of this e-commerce model can overcome the main problems faced by Family Gold Delivery namely, buyers will not be charged additional fees if transacting through e-commerce websites, and the sales process no longer needs to be done via chat.
Desain E-Commerce Wahib Collection Dengan Business Model Canvas Untuk Meningkatkan Penjualan Seftifin Ratna Manda; Atik Ariesta; Deni Mahdiana; Lauw Li Hin; Ratna Kusumawardani
Jurnal Ticom: Technology of Information and Communication Vol 11 No 3 (2023): Jurnal Ticom-Mei 2023
Publisher : Asosiasi Pendidikan Tinggi Informatika dan Komputer Provinsi DKI Jakarta

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Abstract

Technological developments are now very rapid, one of which is the internet. The internet is the main topic in today's society, with the internet people are able to carry out various activities such as buying and selling goods online. Nowadays buying and selling are very easy with a viral business model, namely e-commerce, so customers don't have to come to the store to make a purchase transaction. Wahib Collection store is a store engaged in the sale of clothing. Products sold are various kinds of clothing such as negligees, women's clothing, t-shirts, pants, and jackets. The Wahib Collection store was founded in 2000 and is a family-owned business that has been passed down to their children. The Wahib Collection store has a problem, namely the Wahib Collection store markets its products only by opening store stalls in the market with marketing coverage only around the store, recording at the store is still done manually so the recording is not appropriate, there has been a decline in sales due to the Covid-19 pandemic implementing social distancing and people must comply with health protocols and avoid crowds so that the market is quiet. This is the background for utilizing e-commerce as a platform for selling and buying online. The purpose of this research is to make marketing reach wider, data recording will be stored correctly on the website, and sales can be made online. The methodology used is interviews, document analysis, and literature studies with the development of the system using Rapid Application Development (RAD). so that a sales information system is formed using the WordPress Content Management System (CMS). The Business Model Canvas (BMC) determines the proposed business model based on the current business model. The results of this study, customers can make purchases online using the website, they don't have to come to the store and the store records are computerized.
Co-Authors Afyandini Afyandini Agus Umar Hamdani Al Idrus Alfi Romdhoni Alifiananda Rahmat Susilo Andre Elly Syaputra Anita Diana Aris Sutansyah Atik Ariesta Bima Cahya Putra Bimo Anggoro Chevin Rifan Pratama Debbie Mistikaweni Deni Mahdiana Dewi Apriliani Dwi Achadiani Endayani Endayani Fadhel Muhammad Fadurri Fadurri Fatmasari Fatmasari Fatmasari Fatmasari Tarigan Gema Takbir Febriyanto Hapri Cantona Hariyanto Saputra Hendri Irawan Humisar Hasugian Imelda Oktaviani Inri Purwaningrum Kevina Tanuwijaya Kyeka Darmawanto Marjono Marjono Muhamad Kahfi Muhammad Revi Randhika Ferides Mulky Yusuf Naufal Noor Hibatulloh Niki Dwijananto Pandu Betrian Rahmat Tri Wibowo Ramadiansyah Nurhakim Randa Anditya Ratna Kusumawardani Rianasari Rianasari Rizky Tahara Shita Rizky Tahara Shita Rufialdi Rufialdi Salomo Leonardo Parasian Sebastian Adi Prananto Seftifin Ratna Manda Wahyu Aprilla Putra Wahyu Pramusinto Wijaya Nata Dilaga