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Persepsi Pelangan Terhadap Pelayanan PT. Telkom Kantor Pelayanan Telekomunikasi Bandar Jaya Ardi Ashadi; M. Agus Salim
PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences) 2020: PROCEEDINGS ICTESS
Publisher : PROCEEDING ICTESS (Internasional Conference on Technology, Education and Social Sciences)

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Abstract

Persepsi adalah suatu proses memilih, mengatur dan menginterpretasikan informasi mengenai suatu produk barang atau jasa oleh konsumen, Persepsi tidak hanya terjadi dalam bentuk rangsangan fisik tapi juga dipengaruhi oleh kondisi pemasaran yang ada. Pelayanan Telekomunikasi Bandarjaya, Secara praktis, penelitian ini diharapkan dapat dipakai sebagai masukan yang berarti bagi perkembangan PT. Telkom (Persero) dalam mengantisipasi kendala serta hambatan dalam rangka peningkatan pelayanan yang sedang dilaksanakan. Secara teoritis, penelitian ini dapat dianggap sebagai sumbangan dalam menguji dan menerapkan teori-teori baru terhadap masalah pelayanan publik.Bobot kualitas penelitian sosial ditentukan oleh kemampuan untuk mewujudkan dua kali kategori kualitas yaitu visi (vision) dan presisi. Mengenai jenis penelitian yang bersifat deskriptif Dapat juga diketahui bahwa nilai indeks yang paling rendah dari total kuesioner penelitian yang diberikan oleh responden adalah terletak pada kuesioner tentang Tentang Pelayanan Pegawai dan Pimpinan dihubungi jika ada keluhan yang hanya memperoleh nilai indeks 1,89%. Kemudian nilai indeks yang termasuk sedang adalah terletak pada kuesioner tentang Pelanggan Tentang Pelayanan Tarif yang ditetapkan Telkom yang memperoleh nilai indeks 2,87 % dan nilai indeks termasuk tinggi adalah terletak pada kuesioner tentang Pelanggan Tentang Pelayanan mengenai Jasa Layanan Operator 108 secara keseluruhan yang memperoleh nilai indeks 3,23%. Sedangkan Nilai rata-rata Indeks sejumlah 2,68%, dengan nilai indeks Sedang. Dalam penyelenggaraan telekomunikasi yang menyangkut sikap dan persepsi pemakai jasa dan kalangan tertentu diduga keterkaitan dengan kurangnya pengetahuan, konsumen memerlukan mutu pelayanan Telekomunikasi pada saat ini, ternyata masih belum dapat dirasakan oleh konsumen itu sendiri pelayanan yang mengarah kepada kepuasan pelanggan.. Keywords: Persepsi, Pelayanan, Pelanggan, Telkom, Kepuasan
PENENTUAN EROSI LAHAN MENGGUNAKAN FORMULA USLE DENGAN DASAR KARAKTERISTIK TANAH Teguh Marhendi; M. Agus Salim
Techno (Jurnal Fakultas Teknik, Universitas Muhammadiyah Purwokerto) Vol 15, No 2 (2014): Techno Volume 15 No 2 Oktober 2014
Publisher : Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/techno.v15i2.88

Abstract

Erosi lahan merupakan salah satu hal yang penting dalam pengelolaan daerah aliran sungai. Salah satu faktor penentu dalam analisis erosi lahan adalah faktor karakteristik tanah daerah aliran sungai. Penelitian ini dimaksudkan untuk mengkaji pengaruh karakteristik tanah terhadap erosi lahan yang terjadi di Daerah Aliran Sungai Merawu. Kajian diawali dengan penyusunan peta jenis-jenis tanah sesuai dengan kondisi setempat dan tanaguna lahannya. Kajian selanjutnya adalah menentukan besaran erosi lahan dengan formula USLE. Analisis dilakukan menggunakan data peta tanah dan tataguna lahan untuk menentukan faktor C dan K, sedangkan data hujan menggunakan data tahun 1988 sampai dengan 2008. Hasil analisis menunjukkan bahwa karakteristik tanah memberikan pengaruh terhadap perubahan erosi lahan pada lokasi penelitian. Berubahnya jenis tanah dan tataguna lahan akan memberikan perubahan tehadap besaran erosi lahan Kata kunci: DAS Merawu, Karakteristik tanah, erosi lahan
KAJIAN PENGENDALIAN LONGSOR SECARA VEGETATIF DI DESA BINANGUN KECAMATAN BANYUMAS Amris Azizi; M. Agus Salim
Techno (Jurnal Fakultas Teknik, Universitas Muhammadiyah Purwokerto) Vol 16, No 2 (2015): Techno Volume 16 No 2 Oktober 2015
Publisher : Universitas Muhammadiyah Purwokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30595/techno.v16i2.52

Abstract

Bencana alam tanah longsor dapat terjadi karena faktor alam itu sendiri dan faktor pemicu. Faktor alam erat kaitannya dengan kondisi topografi dan kondisi geologi seperti tekstur tanah, sedangkan faktor pemicunya antara lain curah hujan yang tinggi, gempa bumi, dan aktivitas manusia dalam memanfaatkan lahan pada lereng. Bencana alam tanah longsor dapat terjadi ketika pemanfaatan lahan pada lereng tidak memperhatikan karakter kawasan dan jenis vegetasi, kekeliruan pengelolaan lingkungan, dan kebijakan pemerintah. Tujuan penelitian adalah untuk mengetahui tekstur tanah dan jenis vegetasi, serta menganalisis hubungan antara ke duanya di kawasan bencana tanah longsor Desa Binangun Kecamatan Banyumas.Analisis tekstur tanah dilakukan dengan sistem klasifikasi berdasarkan persentase susunan butir. Analisis vegetasi dilakukan dengan menghitung Indeks Nilai Penting (INP). Analisis dilakukan secara deskriptif untuk mengetahui hubungan antara tekstur tanah dan jenis vegetasi kawasan bencana tanah longsor di Desa Binangun Kecamatan Banyumas. Hasil penelitian menunjukkan bahwa tekstur tanah di masing-masing stasiun 1 dan 2 adalah silt loam bertekstur halus, tidak mudah longsor, dan mempunyai kesuburan yang cukup, sehingga jenis vegetasi cukup beragam. Jenis vegetasi yang dominan yaitu Manihot esculenta (INP = 55,74) di Stasiun 1, dan Gnetum gnemon (INP = 52,70) di Stasiun 2. Pemilihan jenis vegetasi pada lereng dengan tekstur tanah di kawasan bencana tanah longsor Desa Binangun Kecamatan Banyumas, di Stasiun 1 tidak mempunyai kesesuaian dengan jenis vegetasi yang dianjurkan, sedangkan Stasiun 2 mempunyai kesesuaian. Stasiun 2 dengan tektur tanah silt loam ditanam dengan vegetasi spesies Gnetum gnemon (melinjo), Pinus mercusii (pinus), Cocos nucifera (kelapa), Durio zibethinus (durian). Kata kunci: longsor, tekstur tanah, vegetasi.
PENGARUH KUALITAS ASET, LIKUIDITAS, RENTABILITAS, EFISIENSI OPERASIONAL, DAN SENSITIVITAS TERHADAP TINGKAT KECUKUPAN MODAL PERBANKAN YANG TERDAFTAR DI BURSA EFEK INDONESIA (Studi Kasus Pada Industri Perbankan periode tahun 2015-2017) Ayu Giri Anjani; Jeni Susyanti; M. Agus Salim
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 08 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThe purpose of this study is (1) to determine the effect of asset quality on the level of bank capital adequacy (2) to determine the effect of liquidity on the level of bank capital adequacy (3) to determine the effect of profitability on the level of bank capital adequacy (4) to determine the effect of operational efficiency on the level of bank capital adequacy (5) to determine the effect of sensitivity on the level of bank capital adequacy. The populations in this study are the banking industry listed on the Indonesia Stock Exchange in the period of 2015-2017 as many as 43 banking industries. Sampling technique using purposive sampling technique to obtain a sample of 13 banking industries. Data collection through questionnaire distribution. Data analysis in this research using SPSS version 21. Data analysis methods used in this study include normality test, multiple linear regression test, classic assumption test and hypothesis test.The result of this study indicate that asset quality has a negative and significant effect on the level of a bank capital adequacy, liquidity and operational efficiency have a positive and not significant effect on the level of bank capital adequacy. While profitability and sensitivity have a negative and not significants effect on the level of bank capital adequacy.Keywords: Asset Quality, Liquidity, Profitability, Operational Efficiency, Sensitivity, Capital Adecuacy Level.
PENGARUH EPS, DER, DAN PER TERHADAP RETURN SAHAM PADA PERUSAHAAN MAKANAN DAN MINUMAN YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE TAHUN 2014-2016 Moh. Zainuddin arief; Budi Wahono; M. Agus Salim
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 06 No. 08 Agustus 2017
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThe purpose of the research was do determines the effect ofEPS, DER and PER simultaneously or partially to stock returns on food andbeverage companies in Indonesia Stock Exchange. Research approach usedis a quantitive approach that works for test the hypothesis proposed in theresearch as wells as do answer the problem in the research.Samples taken as many as 8 food and beverage companies whichis listed on Indonesia Stock Exchange and has an active share during 2014-2016. To gaet required informatif is done data collection process throughdocumentation. For data collection methods that are done by making copiesby collecting records and records of existing companies. Research analysistool used is multiple linear analysis. Analysis results show That EPS, DER,and PER effect simultaneously on stok return. While only partially DER thatnegatively affect the stok return.Keywords : EPS, DER, PER and Stock Return
Analisis Pengaruh Pertumbuhan Ekonomi Tingkat Inflasi Dan Tingkat Suku Bunga Terhadap Penyaluran Kredit Pada Bank Pemerintah Yang Terdaftar Di Bursa Efek Indonesia Periode Tahun 2009-2016 Yuryska Tomi Sumaryo; M. Agus Salim; Afi Rachmat Slamet
E-JRM : Elektronik Jurnal Riset Manajemen ejrm Vol. 7 No. 3 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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AbstractABSTRACTANALYSIS OF THE INFLUENCE OF ECONOMIC GROWTH ON INFLATION LEVELS AND INTEREST RATES ON CREDIT DISTRIBUTION AT GOVERNMENT BANKSThe purpose of this study was to determine whether economic growth, inflation rates, and interest rates affect the lending to government banks. The population in this study are Government Banks listed on the Bursa Efek Indonesia (BEI) for the period 2009 to 2016. In the selection of samples, this study uses purposive sampling method, in which as many as 4 Government Banks will be used as samples. The company's financial statements have been published so that the required data is available and can be fulfilled. Testing the data in this study using multiple regression analysis method. Based on the test results, it is known that simultaneously, economic growth, inflation rates, and interest rates have a significant effect on credit channeling at Government Banks. And partially, economic growth and inflation rates have a positive and significant effect on lending to government banks while interest rates have a negative and significant impact on lending to Government Banks listed on the Bursa Efek Indonesia in the period 2009-2016.Keywords: Credit Distribution, Economic Growth, Inflation Rate, and Interest Rate
PENGARUH INFLASI, SUKU BUNGA SBI, TARIF PAJAK DAN PROFITABILITAS TERHADAP STRUKTUR MODAL (Studi Kasus Pada Perusahaan Manufaktur Subsektor Logam Dan Sejenisnya Yang Terdaftar Di Bursa Efek Indonesia Selama Periode 2014-2017) Alfiananda Dwi Yulianto; Jeni Susyanti; M. Agus Salim
E-JRM : Elektronik Jurnal Riset Manajemen e-Jrm Vol. 8. No. 9 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACKIn this study the author will discussion of Inflation, BI Rate, Tax Rate and Profitability that can affect the Company's Capital Structure. The purpose of this study is (1) To determine the effect of inflation on capital structure (2) To determine the effect of SBI interest rates on capital structure (3) To determine the effect of tax rates on capital structure (4) To determine the effect of profitability on capital structure.This type of research is Causal Associative. this study took samples from the population using purposive sampling techniques. Case study of lofam sub-sector manufacturing companies and the like for the period 2014-2017. Using two types of variables, namely Dependent Variables and Independent Variables. The results of this study are (1) Inflation has no significant effect on capital structure (2) BI Rate does not affect the capital structure (3) Tax rates have a significant effect on capital structure (4) Profitability does not affect the capital structure.Keywords: Inflation, BI Rate, Tax Rate, Profitability, Capital Structure.
PENGARUH STRUKTUR MODAL, LIKUIDITAS DAN PROFITABILITAS TERHADAP NILAI PERUSAHAAN (Study kasus pada perusahaan Manufaktur Sub sektor Makanan dan Minuman yang terdaftar di BEI pada tahun 2015-2017) Nifta Asfidza Alma; Ronny Malavia Mardani; M. Agus Salim
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 08 No. 13 Agustus 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThe purpose of this research is to determine the effect of capital structure, liquidity and profitability on the value of food and beverage sub-sector manufacturing companies listed on the Indonesia Stock Exchange (IDX) in the period 2015-2017. The independent variables in this study are capital structure, liquidity and profitability while the dependent variable is firm value. The analytical method used is multiple linear regression. The results of sampling using Purposive sampling and that meets the criteria sample of 14 manufacturing companies obtained by searching for and collecting annual report data obtained from the website. To overcome the problem in this study is to use the normality test, classic assumption test, multiple linear regression test and hypothesis test. Based on the results of testing hypotheses conducted, it can be concluded that the capital structure (DER) has no significant negative effect on firm value, Liquidity (CR) has a significant positive effect on firm value and Profitability (ROE) has a positive influence. and does not have a significant effect on the value of the food and beverage sub-sector manufacturing companies in the period 2015-2017.Keywords: company value, capital structure, liquidity, profitability
PENGARUH EARNING PER SHARE (EPS), DEBT TO EQUITY RATIO (DER), TINGKAT INFLASI DAN TINGKAT SUKU BUNGA TERHADAP RETURN SAHAM Very Budiyanto; M. Agus Salim; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol. 7 No. 10 Agustus 2018
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACT The purpose of this study was to determine the effect of variable earning Per Share (EPS), Debt to Equity Ratio (DER), Inflation and Interest Rate on Stock Return partially. The population used in this study is a Food and Beverages listed on the Stock Exchange during the period 2013-2016 totaling 15 companies. Mechanical sampling using purposive sampling, data analysis methods used in this research is multiple linear regression analysis.The results of this study provide empirical evidence that the variability Earning Per Share (EPS), Debt to Equity Ratio (DER), and the rate of interest  has no significant effect on stock returns. While the Inflation has a significant effect on stock returns. Keywords: EPS, DER, Interest Rate, Inflation Rate, Stock Return.
Analisis Potensi Kebangkrutan Menggunakan Model Altman Z-Score, Springate S-Score Dan Zmijewski X-Score (Pada Perusahaan Sub Sektor Otomotif Yang Terdaftar Di Bursa Efek Indonesia periode 2016-2019) Annisa Abidah Al-Rahma; M. Agus Salim; Achmad Agus Priyono
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 10 No. 14 Februari 2021
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThe purpose of this study is to determine the comparison results of Altman Z-Score, Springate S-Score and Zmijewski X-Score models, and to find out which prediction model is the most accurate prediction of potential bankruptcy in the automotive industry. The dependent variable used in this study is the probability of bankruptcy. In this study, the document data collection method obtained from www.idx.co.id was used. The sampling technique used is targeted sampling. The observation period is from 2016 to 2019. A total of 11 companies sampled. The analysis technology used is the Altman Z-Score, Springate S-Score and Zmijewski X-Score models as hypothesis testing tools, the accuracy level and error rate of which can determine the accuracy of the three models used. According to the analysis results of the Altman Z-Score, Springate S-Score and Zmijewski X-Score models of the automotive sub-industry companies listed on the Indonesian Stock Exchange from 2016 to 2019, the following conclusions can be drawn: The model can be used to predict potential bankruptcy. The most accurate model for predicting potential bankruptcies in the automotive sub-sector is the Zmijewski X-Score model, with an accuracy rate of 91%. Keywords: Bankruptcy, Altman Z score, Springate S score, Zmijewski X score