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All Journal Sistemasi: Jurnal Sistem Informasi JOURNAL OF SCIENCE AND SOCIAL RESEARCH EDUMATIC: Jurnal Pendidikan Informatika Jurnal Informatika Kaputama (JIK) Building of Informatics, Technology and Science Jurnal Tunas Jurnal Teknik Informatika (JUTIF) Jutsi: Jurnal Teknologi dan Sistem Informasi J-Com (Journal of Computer) Arcitech: Journal of Computer Science and Artificial Intelligence Jurnal Pemberdayaan Sosial dan Teknologi Masyarakat Journal Of Computer Science And Technology Journal Of Indonesian Social Society Gudang Jurnal Multidisiplin Ilmu
Nofriadi Nofriadi
Sekolah Tinggi Manajemen Informatika Dan Komputer Royal
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Journal : Building of Informatics, Technology and Science

 1 
Rancang Bangun Customer Relationship Management(CRM) Dalam Penjualan Berbasis E-Commerce Syahnita Syahnita; Nofriadi Nofriadi; Sudarmin Sudarmin
Building of Informatics, Technology and Science (BITS) Vol 4 No 1 (2022): Juni 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (852.632 KB) | DOI: 10.47065/bits.v4i1.1485

Abstract

The development of the business world has entered a new era, where there are more and more new companies and competing companies in the service, trade, and manufacturing sectors. The higher the level of customer education, the customer will indirectly become critical and careful in making their choices. In a situation like this, the company must not only rely on the products it produces, but the company must also establish good relationships with each of its loyal customers so that customers will be loyal to the company. Umi Nala Shop Aneka Serbu is engaged in sales such as selling children's toys, household appliances and various types of gifts. The problems that occur at Umi Nala Shop Aneka Serbu are, the sales process at Umi Nala Shop Aneka Serbu is still doing conventional sales, there are no facilities that help customers to get information, submit an assessment of the product and also experience difficulties in processing and storing customer data. who have made buying and selling transactions, there is no facility for customers to submit complaints or product evaluations. This study utilizes CRM features that aim to help the service system at Umi Nala Shop Aneka Serbu to attract new customers and retain old customers and expand the sales system. This application is made using the PHP programming language and MySQL as the database server. With this system, it is hoped that the system of marketing, sales, service and utilization of Customer Relationship Management will have a positive influence on customer loyalty so that customers remain loyal to Umi Nala Shop Aneka Serbu
Sistem Pakar Untuk Mendeteksi Penyakit Mata Menerapkan Metode Case Based Reasoning Norma Jaya Telambanua; Nofriadi Nofriadi; Ari Dermawan
Building of Informatics, Technology and Science (BITS) Vol 4 No 2 (2022): September 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bits.v4i2.2116

Abstract

The problem that is often faced by the general public is the difficulty of knowing the occurrence of eye disease in humans because it is caused by different symptoms, so if the eye is disturbed and we ignore it, it could be an early symptom of eye disease that can be fatal. Given that experts and practice hours are limited, so that patients cannot consult experts anytime and anywhere, an expert system is needed. The existence of an expert system can solve problems that occur because the expert system uses an appropriate method. In the expert system, the method used to diagnose an eye disease is the Case Based Reasoning (CBR) method, which is a reasoning process for a previous similar case. In the experiment, it is proven by looking for the level or value of the new case data approach with the old case data data for reference in making decisions on new cases. Therefore, the authors build an expert system application to diagnose disease. In this system the inference used is Case Based Reasoning because the process is carried out to recognize the disease and its symptoms and early characteristics of the disease. The development of this web-based system uses the PHP and Mysql programming languages ​​as the database. This expert system can represent an expert in the field of eye disease to find out eye diseases based on existing characteristics and symptoms and can provide solutions if there are diseases suffered by patients
Co-Authors Abdul Karim Syahputra Adi Prijuna Adi Prijuna Lubis Adi Prijuna Lubus Afdhal Syafnur Andri Nata Ari Dermawan Asih Andriani Bachtiar Efendi Dahriansah - Dahriansyah Dahriansyah Dahriansyah Dahriansyah Devi Ayu Indah Sari Dewi Maharani Dwi Azwansyah Edi Kurniawan Hanif Muflih Havid Syafwan Herman Saputra Mardalius Mardalius Muchlis Maruzi Muhammad Amin Muhammad Arif Nasrun Marpaung Norma Jaya Telambanua Nuriadi Manurung Pristiyanilicia Putri Purnama Mega Putri Putri Anisa Shopia Rahayu, Elly Ricki Ananda Rika Nofitri Ririn Dayanti Santoso Santoso Sudarmin Sudarmin Suparmadi S Sutri Pahdianingsi Syahnita Syahnita Widya Ayu Paramita William Ramdhan Wiwin Handoko Zainuddin Zainuddin