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All Journal MIX : Jurnal Ilmiah Manajemen SEIKO : Journal of Management & Business JURNAL PENDIDIKAN TAMBUSAI Management Studies and Entrepreneurship Journal (MSEJ) JSRET
Shinta Rahmani
Universitas Mercu Buana
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences

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Impact of Work-School Conflict to Employee Performance: Moderation of Perception Organizational Support and Work Characteristics Mafizatun Nurhayati; Asep Rokhyadi Permana Saputra; Awan Santosa; Shinta Rahmani; Eny Ariyanto
MIX: JURNAL ILMIAH MANAJEMEN Vol 12, No 2 (2022): MIX: Jurnal Ilmiah Manajemen
Publisher : Universitas Mercu Buana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22441/jurnal_mix.2022.v12i2.005

Abstract

Objectives: This study aims to analyze the role of perceived organizational support and job characteristics in the effect of work-school conflict on employee performance.Methodology: The population of this study is employees who work in several agencies in Jakarta, who are also master’s degree students in private universities which are excellence accredited, located in region of Jakarta, with a total sample of 275 respondents. The data analysis was conducted through Partial Least Square-Structural Equation Model (PLS-SEM).Finding: The results showed that work-school conflict has a negative effect on employee performance. Perceived organizational support has a positive effect on employee performance. This study found that organizational support was not able to weaken the effect of work-school conflict on employee performance in employees who were also students. Job characteristics have a positive effect on employee performance.Conclusion: The condition of a person playing multiple roles can cause stress, busy activities, and disturbances that have an impact on sub-optimal performance. Employees believe that the organization cares for and supports them, which is shown fairly in the decisions taken, the existence of good rewards, good working conditions, and support from superiors that will improve employee performance. Variation in skills, task identity, task autonomy, and feedback can affect employee performance, because the greater the diversity of work activities carried out, the more meaningful a person will feel. If a worker who is also a student is not able to manage the role conflict between work and school, the job characteristics will not be able to reduce the conflict, and it will impact to the decrease of employee performance.
Employee Retention Model with Variables of a Supportive Work Environment Mediated By Organizational Involvement (Study at PT. Carana Bunga Persada) Shinta Rahmani; Candry Prayoga
Journal of Scientific Research, Education, and Technology (JSRET) Vol. 2 No. 1 (2023): Vol. 2 No. 1 2023
Publisher : Kirana Publisher (KNPub)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58526/jsret.v2i1.62

Abstract

This study aimed to examine the effect of a supportive work environment and organizational Involvement on employee retention, as well as the mediation effect of organizational Involvement on the relationship between supportive work environment and employee retention at PT. Carana Bunga Persada. The study was conducted on 119 people consisting of 78 men and 41 women who were working at PT. Carana Bunga Persada. The data was then processed using the path analysis technique using the SPSS version 23 program. The results showed that a supportive work environment positively affects employee retention. Organizational Involvement also has a positive effect on employee retention. Organizational Involvement significantly mediated the relationship between a supportive work environment and employee retention. Based on the results of the study, the researchers made implications and suggestions for further research
Pengaruh Gaya Kepemimpinan Transformasional dan Iklim Organisasi Terhadap Kinerja Karyawan PT Mandiri Sejahtera Budi Akhmad Tarigan; Shinta Rahmani; Rahmat Hidayat; Taqwa Sultan; Antonius Rino Vanchapo; Agus Setiono
Jurnal Pendidikan Tambusai Vol. 7 No. 2 (2023): Agustus 2023
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Abstract

Disiplin kerja karyawan akan dapat ditingkatkan, seiring dengan terselenggaranya kegiatan yang dikelola oleh pemimpin yang memiliki kemampuan dan kreativitas dalam mengelola berbagai kegiatan yang dilakukan dengan baik, efisien dan tersusun dengan baik. Dari data yang diperoleh peneliti, sebagai salah satu komponen dalam disiplin kerja, ditemukan adanya peningkatan jumlah keterlambatan di PT Mandiri Sejahtera. Penelitian ini bertujuan untuk mendeskripsikan pengaruh Pengaruh Gaya Kepemimpinan Transformasional Dan Iklim Organisasi Terhadap Kinerja Karyawan PT Mandiri Sejahtera. Penelitian ini menggunakan kuantitatif pendekatan deskriptif korelasional. Sampel berjumlah 32 orang yang dipilih dengan menggunakan teknik purposive sampling. Pengambilan data tadi dilakukan dengan instrumen angket dengan menggunakan skala Likert. Data dianalisis menggunakan uji-F dan uji regresi berganda. Analisis deskriptif ini menunjukkan bahwa kepemimpinan transformasional variabel gaya dan disiplin kerja tergolong baik, serta iklim organisasi tergolong baik tergolong kondusif. Hasil korelasi menggambarkan: (1). Gaya kepemimpinan memiliki pengaruh yang signifikan pengaruh 0,000 < 0,05 terhadap disiplin kerja, (2). Iklim organisasi berpengaruh signifikan terhadap 0,040 < 0,05 pada disiplin kerja. (3). Kontribusi Gaya Kepemimpinan dan Iklim Organisasi terhadap Disiplin Kerja (R = 0,888). Kesimpulannya, Gaya Kepemimpinan Transformasional Dan Iklim Organisasi Terhadap Kinerja Karyawan PT Mandiri Sejahtera.
The Impact of Customer Relationship Management on Customer Satisfaction and Loyalty: A Case Study of BSI Bank in West Jakarta Shinta Rahmani; Akbar Pahlevi Akbar Pahlevi; Andhi Johan Suzana; Syamsu Rijal; Ervan Susilowati
SEIKO : Journal of Management & Business Vol 6, No 2 (2023): July - December
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v6i2.5261

Abstract

Penelitian ini menyelidiki hubungan antara Customer Relationship Management (CRM), Kepuasan Pelanggan, dan Loyalitas Pelanggan di Bank BSI di Jakarta. Pendekatan kuantitatif digunakan, dengan mengumpulkan data dari 86 pelanggan setia melalui purposive sampling. Analisis regresi menunjukkan hubungan positif yang signifikan antara CRM dan Kepuasan Nasabah (β = 0,561, t = 8,017, p < 0,05) dan antara Kepuasan Nasabah dan Loyalitas Nasabah (β = 0,412, t = 4,740, p < 0,05). Praktik CRM yang efektif meningkatkan Kepuasan Pelanggan, yang mengarah pada peningkatan Loyalitas Pelanggan. Temuan ini menekankan pentingnya mengadopsi strategi yang berpusat pada pelanggan untuk mempertahankan pelanggan yang loyal dan mencapai pertumbuhan yang berkelanjutan dalam industri perbankan yang kompetitif. Bank BSI dapat memanfaatkan wawasan ini untuk memperkuat hubungan dengan nasabah dan meningkatkan pengalaman nasabah secara keseluruhan, sehingga mendorong loyalitas jangka panjang dan kesuksesan bisnis. Kata Kunci: Customer Relationship Management, Kepuasan, Loyalitas, Nasabah, Bank BSI di Jakarta Barat
The Impact Of Omnichannel Experience And Brand Image On Consumer Purchase Intentions Mediated By Consumer Attitudes Shinta Rahmani; Ervan Susilowati; Femmy Effendy
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 6 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i6.3918

Abstract

This research investigates the nuanced relationships among omnichannel experiences, brand image, consumer attitudes, and purchasing behavior within the beauty and wellness industry, focusing on PT. Mustika Ratu, Tbk. The study employs a random sampling technique, surveying 60 individuals to gather insights. The direct test results indicate significant direct relationships between omnichannel experiences, brand image, and both consumer attitudes and purchasing intentions. Moreover, the indirect paths highlight the pivotal mediating role of consumer attitudes in translating the impacts of omnichannel experiences and brand image into actual consumer purchases. These findings provide actionable insights for PT. Mustika Ratu, emphasizing the need to strategically cultivate positive consumer attitudes alongside optimizing omnichannel experiences and enhancing brand image to effectively drive purchasing behavior in the competitive beauty and wellness sector.
Co-Authors Agus Setiono Akbar Pahlevi Akbar Pahlevi Andhi Johan Suzana Antonius Rino Vanchapo Asep Rokhyadi Permana Saputra Awan Santosa Budi Akhmad Tarigan Candry Prayoga Eny Ariyanto Ervan Susilowati Ervan Susilowati Femmy Effendy Mafizatun Nurhayati Rahmat Hidayat Syamsu Rijal Taqwa Sultan