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All Journal Sosio e-kons Jurnal Edukasi (Ekonomi, Pendidikan dan Akuntansi) Abdimas Galuh : Jurnal Pengabdian Kepada Masyarakat J-KIP (Jurnal Keguruan dan Ilmu Pendidikan)
Tati Heryati
Universitas Galuh
Agriculture, Biological Sciences & Forestry Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Nursing Social Sciences Other

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Journal : Sosio e-kons

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Kualitas Pelayanan Terhadap Volume Penjualan pada SPBU Nusantara 44.53226 di Cilacap Utara Tati Heryati; Rita Patonah; Dwi Linggarni
Sosio e-Kons Vol 14, No 3 (2022): Sosio e-Kons
Publisher : Universitas Indraprasta PGRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30998/sosioekons.v14i3.13898

Abstract

Sales Volume fluctuation is one of the problems that occur on the SPBU Nusantara 44.53226. The cause is suspected because of the poor quality of service provided by the gas station attendant to the customer. The purpose of this research is to: 1) Describe the quality of service (service quality); 2) Determine the sales volume of the product; 3) Analyze the influence of service quality on the volume of sales. This research uses a descriptive method with a quantitative approach. Data analysis techniques used the analysis of correlation, determination, and t-test. The results showed that: 1) The Quality of service in the company included in the high category; 2) the Volume of sales still experiences fluctuations; 3) There is no significant influence of service quality on the volume of sales at SPBU Nusantara 44.53226.
Co-Authors Ahyo Ruhyanto Arifin, Nur Rizqi Dedeh Dedeh Dwi Linggarni Endang Mulyadi Ilah Ilah Khoerunisa Herlina Nur Rizki Arifin Patonah, Rita Rini Agustin Eka Yanti Rita Patonah rita patonah Rita Patonah Rizka Andhika Putra Samiri Samiri Sheli Resti Asmara Utti Suwirta Wina Nursyamsiatul Fajriah Zulfa Khoerunisa