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All Journal E-Journal Perdagangan Industri dan Moneter Ilmu Administrasi Publik Dia: Jurnal Administrasi Publik Professional : Jurnal Komunikasi dan Administrasi Publik JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) Jurnal Ilmiah Hukum LEGALITY JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara JURNAL MANAJEMEN (EDISI ELEKTRONIK) JURNAL GOVERNANSI Moderat AS-SIYASAH: Jurnal Ilmu Sosial Dan Ilmu Politik MIMBAR : Jurnal Penelitian Sosial Dan Politik Syntax Idea Spirit Publik : Jurnal Administrasi Publik Jurnal Terapung : Ilmu - Ilmu Sosial Jurnal Papatung : Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik Jurnal Inovasi Penelitian JOPPAS: Journal of Public Policy and Administration Silampari Jurnal Ilmiah Ilmu Administrasi PENGARUH SISTEM KEUANGAN DAN KEBIJAKAN MONETER TERHADAP PERTUMBUHAN EKONOMI PADA ERA ORDE BARU DALAM PERSPEKTIF EKONOMI ISLAM MODERAT: Jurnal Ilmiah Ilmu Pemerintahan Open Access Indonesia Journal of Social Sciences Mimbar Administrasi Mandiri
Andi Mulyadi
Universitas Muhammadiyah Sukabumi
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : JURNAL MANAJEMEN (EDISI ELEKTRONIK)

 1 
Pengaruh Kualitas Pelayanan Mopeling Sarasa Terhadap Kepuasan Masyarakat Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sukabumi Nenden Apriliyanty; Andi Mulyadi; Yana Fajar FY Basori
Jurnal Manajemen (Edisi Elektronik) Vol 13, No 3 (2022): Jurnal Manajemen (Edisi Elektronik)
Publisher : Universitas Ibn Khaldun Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/jm-uika.v13i3.7517

Abstract

Motor Pelayanan Keliling Saba Rahayat Desa (Mopeling Sarasa) is one of the efforts of the Sukabumi Regency Population and Civil Registration Service in providing optimal services to help the people of Sukabumi Regency to more easily have population administration documents such as Family Cards, e-KTP, Birth Certificates , death certificates, and so on.. However, there are still problems, namely the community still has to wait for the issuance of e-KTP which is not in accordance with the Mopeling Sarasa service announcement, namely "The service is completed on the spot, can be called and one day is completed ( On Site, On Call and One Day Service). In this study, researchers used data collection techniques, namely observation, questionnaires/questionnaires, and literature study. Data analysis techniques in quantitative research use statistics, namely validity test, reliability test, correlation coefficient, coefficient of determination, regression analysis, and t test. The results showed that there was a significant effect of service quality on user satisfaction of Mopeling Sarasa.
Co-Authors Adelia Puspita Ai Nurlatifah Alda Adela Putri Andi Saputra Annisa Farhani Subhi Asep Effendi Bella Rizka Khoerunisa Claudia, Meiske Delia Arsa Aulia Putri Devi Topyani Dewi - Wulandari Dian Purwanti Dine Megawati Dine Meigawati Effendi, Asep Ence Melisa Andriani Etik Umiyati Gita Ramadhanti Haidan Angga Kusumah Hardiani Hardiani IKE RACHMAWATI Ilham Zanata Isna Nurhayati Laksono Trisnantoro Linda Zakiah Liza Aprilianti M. Rijal Amirulloh Muhammad Fathoni Muhammad Renaldi Emo Putra Nadia Apriliani Narisyda Nursyida Nenden Apriliyanty Nopi Amalia Puji Fauziah Puji Fauziah R.Eriska Ginalita Dwi Putri Ratu Yuniarti Reditha Maria Ulfha Rifan Alun Pratama Rijal Amirullah Rizki Hegia Sampurna Salsabila Tasya Aulia Reza Siti Latifah Siti Mulya Mutiara Siti Salsabila Siti Syadzalia Azmila Trisya Murti Lestari Tryannisa Dzulhaiza Salsabila Tsana Qotrunnada Oktariani Tuah Nur Vip Paramarta Yana Fajar Basori Yana Fajar FY. Basori Yana FY Basori Yoga Yuniadi Yulia Yulia