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All Journal Ganaya: Jurnal Ilmu Sosial dan Humaniora Unes Law Review JISIP: Jurnal Ilmu Sosial dan Pendidikan Kybernan: Jurnal Studi Kepemerintahan Sinergi International Journal of Law
Riau, Dwi Putranto
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Religion Arts Humanities Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Physics Public Health Social Sciences Other

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Journal : JISIP: Jurnal Ilmu Sosial dan Pendidikan

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Analysis of the Public Services Quality at the Rinding Village Head Office, Berau Regency Zain, Moch Nur Alimi; Herdiana, Dian; Riau, Dwi Putranto
JISIP: Jurnal Ilmu Sosial dan Pendidikan Vol 8, No 1 (2024): JISIP (Jurnal Ilmu Sosial dan Pendidikan) (Januari)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/jisip.v8i1.5939

Abstract

This study aims to determine the quality of public services at the Rinding Lurah Berau District Office. The technique for taking informants was purposive sampling, resulting in 13 informants consisting of the village head, service officers and 10 community members. The method used is descriptive qualitative, a public service dimension theory developed by Lovelock with 5 dimensions, namely tangibles, reliability, responsiveness, assurance and empathy. Based on the results of the research conducted, it was found that the Rinding Village Head Office had been able to implement several indicators in this dimension. However, there are still shortcomings, namely in terms of the comfort of the service waiting room during the day and also the need to increase the capabilities of service employees.
Co-Authors Afandi, Muhammad Nur Agus Hariyanto Antoro, Aji Fajar Suryo Ayuning Budiati Bambang Agus Diana, Bambang Agus Hata Galih, Renra Herdiana, Dian INDRA PRATAMA PUTRA SALMON Lukman Samboteng & Rulinawaty Kasmad Sari, Jayanti Armida Sunarya, Amud SUSANTO Yuliani, Isnaeni Zain, Moch Nur Alimi