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All Journal Journal of Governance Madani Jurnal Politik dan Sosial Kemasyarakatan Inovasi : Jurnal Politik dan Kebijakan Sospol : Jurnal Sosial Politik Societas : Jurnal Ilmu Administrasi dan Sosial Musamus Journal of Public Administration Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal Pengabdian Masyarakat (ABDIRA) International Journal of Science and Society (IJSOC) Media Abdimas Jurnal Administrasi Karya Dharma Jurnal Pengabdian Masyarakat Indonesia Sejahtera INOVASI: Jurnal Politik dan Kebijakan

Andri Irawan

Ilmu Administrasi Negara, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Musamus

Author-ID : 6126680

Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Neuroscience Nursing Physics Public Health Social Sciences Transportation Other

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Transparansi Pelayanan Publik Pada Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Andri Irawan
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 10 No 3 (2018): Desember 2018
Publisher : Universitas Islam Darul Ulum Lamongan

Transparency refers to a situation in which all aspects of the service delivery process are open and can be easily identified by users. This study aims to describe and analyze the transparency of services at the Merauke Regency Investment and One-Stop Service using a qualitative approach. The results of the analysis show that indicators of transparency in general have not shown maximum results. This can be seen from the indicators of the openness of the service process and the ease of obtaining information that has not been fully carried out transparently. The unclear service procedures and lack of explanation of the service procedures also resulted in the community waiting, and would lead to misunderstandings between service providers and recipient communities. Whereas for the complaints mechanism a special field has been established which handles public complaints but a suggestion box has not been provided as a facility to receive complaints. Factors that hamper transparency are human resources factors that are still lacking in quantity and quality, factors of Facilities and Infrastructure that are still inadequate as one-stop integrated service agencies, and technological factors, namely service applications that are still not perfect.

Kualitas Pelayanan PT. Pertamina (Persero) Dalam Penyaluran Bahan Bakar Minyak (BBM) di Kabupaten Merauke Andri Irawan
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 11 No 2 (2019): Agustus 2019
Publisher : Universitas Islam Darul Ulum Lamongan

The realization of quality public services is one of the characteristics of goodgovernance as a goal of the utilization of the state apparatus. Therefore, every public andprivate organization is demanded to be able to provide quality services. This study aims todescribe and analyze the quality of service of PT. Pertamina (Persero) in distributing fuel oil(BBM) in Merauke Regency with a qualitative approach. The results showed that the qualityof fuel distribution services conducted by PT Pertamina of Merauke Regency has not fully metthe criteria of quality service. This can be seen from the service quality indicators that arerelated to responsiveness and reliability. Where in this reliability and responsiveness serviceshows the time of service hours at Pertamina, some partners are still not satisfied with thetimely service hours because there are still many factors that influence it, the ability of theapparatus, service system and service facilities which still do not provide the system servicesthat do not meet the service quality standards at Pertamina are on time, on the right amount,on the right quality.

Partisipasi Masyarakat Dalam Pembangunan Kampung Andri Irawan; Edy Sunandar
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 12 No 03 (2020): Desember 2020
Publisher : Universitas Islam Darul Ulum Lamongan

Community participation is a component that plays a very important role in implementing development in the village, because community involvement will have an impact on the benefits of development results for the village community, starting from planning, implementing, and utilizing the results of development in the village. The results showed that the coverage indicators were not implemented properly. Village development programs were only discussed by a few elements and did not involve all elements of society. Then there is still minimal space given by the village government to the community. In addition, the livelihoods of local people who require going to fields and forests make it difficult for the village government to empower them so that indicators of empowerment are still not visible there. Obstacles to participation in the community related to the development of Kampung Kamangi include the lack of public awareness of the importance of being involved in any development in the village, and the lack of space provided by the village government to the people who will participate.

KUALITAS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR DISTRIK MERAUKE Andri Irawan; Farida Romaito Pohan; Susana P.Y Fofid
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 13 No 02 (2021): Agustus 2021
Publisher : Universitas Islam Darul Ulum Lamongan

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This study aims to determine the quality of population administration services at the Merauke District Office, which includes services for making Family Cards (KK), birth certificates, marriage certificates, death certificates, certificates of moving in and out of residents. The method in this research uses a qualitative approach. This study uses data analysis techniques consisting of data reduction, data presentation and conclusion drawing. The results showed that the quality of population administration services at the Merauke District Office was seen from the indicators of the quality of public services; (1) physical evidence is sufficient in providing services to the community, it can be seen from the new service waiting room, comfortable and spacious and equipped with air conditioning, but there is still a lack of filling cabinets and suggestion boxes. (2) the aspect of reliability, employees in responding to any service complaints have not been in accordance with the expectations and desires of the community, as can be seen from the complaints from the public about the population administration service process. (3) the responsiveness aspect of employees has shown a responsive attitude in helping the community when experiencing difficulties in the process of making family cards (KK), birth certificates, marriage certificates, death certificates and residence certificates. (4) the aspect of guarantee, the accuracy of the guarantee on time of service is still not in accordance with the expectations of the community, it can be seen that there are still complaints from the community related to the timeliness of the service process. (5) the aspect of empathy, the Merauke District office has shown efforts to improve service quality, namely by giving a good impression in the service process. The factors that hinder the service process at the Merauke District Office include the lack of human resources or employees, public awareness in completing administrative requirements, and the need for the addition of several facilities such as filing cabinets for documents and suggestion boxes.

MANAJEMEN PELAYANAN PEMBUATAN PASPOR PADA KANTOR IMIGRASI KELAS II TPI MERAUKE Andri Irawan; Marten Z Jamlean; Hendro Ibrahim
Madani Jurnal Politik dan Sosial Kemasyarakatan Vol 14 No 02 (2022): AGUSTUS 2022
Publisher : Universitas Islam Darul Ulum Lamongan

The standard of public service for the Class II TPI Merauke Immigration Office in providing passport-making services, the procedure for making passports for the Class II TPI Merauke Immigration Office is currently said to be good and in accordance with the SOP. The completion time for making passports takes a maximum of 3 (three) days but at the Class II Immigration Office of TPI Merauke there is an innovation so it is only 2 (two) days. Regarding the cost of services provided by the Immigration Office to applicants (community), passport makers are sufficient to fulfill because passports are indeed important things that are urgently needed by applicants (community) to travel abroad, which is Rp. 350,000 for a 48 page passport. Facilities and infrastructure have also been very supportive in the needs of making passports. Likewise, the competence of officers in providing services is good. Factors that affect the process of making passport services at the Immigration Office Class II TPI Merauke. These factors consist of supporting factors such as office infrastructure and innovations. Meanwhile, the inhibiting factor is public awareness, lack of public awareness in completing files so that services cannot be carried out are the main triggers because people are less aware that in passport processing it is necessary to prepare to complete the necessary files.

Co-Authors Adam, Aenal Fuad Badu Ahmad Badu Ahmad Burhanudin Mukhamad Faturahman Burhanudin Mukhamad Faturahman Burhanudin Mukhamad Faturahman Cintantya Andhita Dara Kirana Dandy Saleky Dedy Dwi Putra Edy Sunandar Everitus Rikardus Farida Romaito Pohan Fransin Kontu Hendro Ibrahim Hubertus Oja Iginasius Rusdi Mahuze Jeremias R. Tuhumena Jeremias Tuhumena Juanda Nawawi, Juanda Laurensia Tanzil Lindon R Pane Marten Z Jamlean Najdah Thalib Nur Jalal Parman Jasnur Prasetya, Muhammad Novan Rachmat A.P. Parukka Rachmat Agung Rosa D. Pangaribuan Salesius Vitalis Kolne Sendy L. Merly Silas Tanggu Redu Siti Fatimah Salam Susana P.Y Fofid Syahruddin Syahruddin Syahruddin Umiyati Haris Yudi Tristanto

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