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PROGRAM SERVICE RECOVERY UNTUK PENCIPTAAN KEPUASAN PELANGGAN DI ANGKUTAN KERETA API DAERAH OPERASI 2 BANDUNG Lestari, Fitri
Strategic : Jurnal Pendidikan Manajemen Bisnis Vol 16, No 1 (2016): Strategic
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/strategic.v16i1.4468

Abstract

The development modes of transportation in Indonesia led to competition in the various modes such as by land; sea and air were increasing. Railway is one mode of transportation, especially as the most dominated by the passenger in Bandung. Due to higher competition pattern, efforts were made to improve passenger satisfaction. Various complaints can occur, and will increase if not addressed promptly so that the company should seek to restore service (service recovery) that passengers are satisfied. This study was conducted to determine how the implementation of the program service recovery Argo Gede Train, perceived satisfaction of passengers and how much influence the program service recovery on customer satisfaction.The object of this research was Argo Gede Train passenger route Bandung-Jakarta. The independent variable in this study was a service recovery program (X), and the dependent variable was customer satisfaction (Y). The type of research was descriptive verification, through explanatory survey method with simple random sampling technique, and 100 respondents were analyzed by linear regression analysis. The data used in this study are primary data and secondary data, with data collection through interviews, direct observations, and questionnaires' research, and literature studies. The results showed in the service recovery program, has improved the accuracy of the biggest scores. The results showed that the service recovery program has the effect of 47.80% on customer satisfaction to note that the service recovery program has a significant impact on customer satisfaction.  Keywords: Service Recovery, Customer Satisfaction    
The Highest Retail Price (HET) of Subsidized Fertilizer at the Farmer’s Level in South Sumatra Rice Farming, Indonesia Wildayana, Elisa; Hasan, M. Yamin; Armanto, M. Edi; Zahri, Imron; Adriani, Dessy; Sari, Ranty Fitria; Nursittah, Nursittah; Lestari, Fitri; Oktavia, Reszki
Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Vol 19, No 1 (2018): JEP 2018
Publisher : Muhammadiyah University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/jep.v19i1.5137

Abstract

The research objective is to analyze the subsidized fertilizer price (HET) at the hand of farmers of rice farming in South Sumatra province. The sampling method was disproportionate stratified random sampling with four land typologies. The field data were collected through observation, interviews with respondents. The use amount of fertilizers on all typologies effected significantly different to rice yields. In the lebak ricefields, the influence of Urea, NPKPhonska and KCl together effected significantly different, but not significantly different for each use of fertilizers. The use cost of Urea affected rice yields and income of farmers significantly different for all ricefields. Eligible HET price received by farmers has to be lower than the real HET price. Determination eligible HET price has to consider soil productivity and accessibility (dam, water gates, water pump, road, infrastructure, local retail and others).
A STUDY ON THE READING ABILITY OF THE FIRST YEAR STUDENTS OF MTs DARUL HIKMAH PEKANBARU IN COMPREHENDING DESCRIPTIVE TEXTS Lestari, Fitri; Azhar, Fadly; Masyhur, Masyhur
Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan VOL 6 : EDISI 1 JANUARI-JUNI 2019
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan

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Abstract

Abstract: This research is aimed to find out the reading ability of the first year students of MTs Darul Hikmah Pekanbaru. The population of this research is the first year students of MTs Darul Hikmah Pekanbaru. The number of sample is 36 students selected by using cluster random sampling technique. The instrument to collect the data was multiple choice test items with 30 questions. . Each text consist of 5 questions which cover the components of reading and the components of descriptive that is finding main ideas, finding factual information, finding meaning of difficult word, finding reference, and finding inference. The data were analyzed by classifying them into five levels of mastery, such as very poor, very poor to poor, poor to mediocre, mediocre to good and good to excellent. Based on the findings this research, it was found that the students’ reading ability of the first year students of MTs Darul Hikmah Pekanbaru was in good level with the mean score was 66.91. The implication of this research is that the first year students of MTs Darul Hikmah Pekanbaru have a good ability in reading descriptice text.Key Words: Students’ ability, Reading, Descriptive Text
A STUDY ON THE READING ABILITY OF THE FIRST YEAR STUDENTS OF MTs DARUL HIKMAH PEKANBARU IN COMPREHENDING DESCRIPTIVE TEXTS Lestari, Fitri; Azhar, Fadly; Masyhur, Masyhur
Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan VOL 6 : EDISI 1 JANUARI-JUNI 2019
Publisher : Jurnal Online Mahasiswa (JOM) Bidang Keguruan dan Ilmu Pendidikan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract: This research is aimed to find out the reading ability of the first year students of MTs Darul Hikmah Pekanbaru. The population of this research is the first year students of MTs Darul Hikmah Pekanbaru. The number of sample is 36 students selected by using cluster random sampling technique. The instrument to collect the data was multiple choice test items with 30 questions. . Each text consist of 5 questions which cover the components of reading and the components of descriptive that is finding main ideas, finding factual information, finding meaning of difficult word, finding reference, and finding inference. The data were analyzed by classifying them into five levels of mastery, such as very poor, very poor to poor, poor to mediocre, mediocre to good and good to excellent. Based on the findings this research, it was found that the students’ reading ability of the first year students of MTs Darul Hikmah Pekanbaru was in good level with the mean score was 66.91. The implication of this research is that the first year students of MTs Darul Hikmah Pekanbaru have a good ability in reading descriptice text.Key Words: Students’ ability, Reading, Descriptive Text
HUBUNGAN PARENTIFICACATION DAN SELF WORTH DENGAN PERILAKU AGRESIF PESERTA DIDIK SMK NEGERI DI KEDIRI LESTARI, FITRI; TRI HARIASTUTI, RETNO
Jurnal BK UNESA Vol 11, No 1 (2020)
Publisher : Jurnal BK UNESA

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Abstract

Penelitian ini bertujuan untuk menguji hubungan antara parentification dan self worth dengan perilaku agresif SMK Negeri di Kediri. Terdapat dua variabel bebas, yaitu parentification dan self worth, serta satu variabel terikat perilaku agresif. Alat ukur di dalam penelitian ini menggunakan inventori parentifikasi, skala harga diri, dan skala perilaku agresif. Metode yang di terapkan dalam penelitian ini adalah penelitian kuantitatif korelasional. Sampel yang digunakan dalam penelitian ini sebanyak 373 peserta didik SMK Negeri di Kediri. Analisis data yang digunakan yaitu teknik korelasi ganda. Hasil dari penelitian ini menunjukkan tidak adanya hubungan yang signifikan antara parentifikasi dengan perilaku agresif, demikian dengan self worth tidak memiliki hubungan yang signifikan dengan perilaku agresif, selanjutnya parentifikasi dan self worth tidak ada hubungan yang signifikan dengan perilaku agresif. Kata Kunci : Parentification, Self worth, Perilaku Agresif.
KEPEMIMPINAN DAN GENDER DALAM LEMBAGA PENDIDIKAN ISLAM Wahyuni, Zahara Mutia; Lestari, Fitri; Hasanah, Ulfa
PRODU: Prokurasi Edukasi Jurnal Manajemen Pendidikan Islam Vol 2, No 1 (2020): Special Issue Desember 2020
Publisher : UIN Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15548/p-prokurasi.v2i1.2246

Abstract

Kepemimpinan saat ini harus dibangun sejak dini melalui berbagai upaya kaderisasi dan pembinaan berkesinambungan. Pola kepemimpinan seperti ini dimulai dengan ide dan cita-cita mengembangkan kemampuan diri dalam lingkup kecil sebelum berkembang ke lingkup luas dalam suatu organisasi. Pemimpin biasanya memiliki perbedaan khusus dari individu lain baik pemimpin laki-laki atau perempuan. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis semua hal yang terkait dengan kepemimpinan dan gender dalam lembaga pendidikan Islam. Metode yang digunakan adalah metode studi pustaka (library research). Metode ini peneliti menggunakan berbagai sumber bacaan berupa buku-buku atau jurnal yang sesuai dan terkait dengan judul penelitian.  Hasil dari penelitian ini menunjukkan bahwa kepemimpinan diartikan sebagai kemampuan untuk mempengaruhi  dan menggerakkan orang lain, serta kesetaraan gender dalam memimpin di lembaga pendidikan bukanlah hal yang dianggap tabu. Sehingga,  pemimpin bisa berperan baik laki-laki ataupun perempuan asalkan memiliki kemampuan yang mumpuni  untuk menjadi seorang pemimpin. 
KOMPENSASI TERHADAP KINERJA GURU SMK Lestari, Fitri; Rahmawati, Ima; Lestari, Hana; Ihsan, Muzhir
JURNAL KAJIAN ISLAM MODERN Vol 10 No 01 (2023): Desember 2023
Publisher : Institut Agama Islam Sahid (INAIS) Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56406/jkim.v10i01.339

Abstract

The aim of this research is to describe the effect of compensation on teacher performance in private vocational schools, Kec. Pamijahan Bogor is accredited B. This research uses quantitative research. The data collected in the form of numbers was analyzed using simple linear regression analysis. The number of samples taken was 94 teachers, using a probability sampling method with a simple random sampling technique. The research method used is quantitative research with data collection techniques using questionnaires. The data analysis technique used is simple linear regression. Based on the regression test, a significant value of 0.000 <0.05 was obtained, so it can be concluded that there is a positive and significant influence between recruitment and compensation on teacher performance. This shows that the better the compensation provided, the better the optimal teacher performance will be. Therefore, to improve teacher performance, it is hoped that schools will pay more attention to the health of their teachers
ANALISIS PERILAKU UMKM GARUT PADA MASA PANDEMI COVID-19 DENGAN PENDEKATAN TECHNOLOGY ACCEPTANCE MODEL (TAM 3) Lestari, Fitri
Jurnal Ilmiah Manajemen Emor (Ekonomi Manajemen Orientasi Riset) Vol. 5 No. 2 (2021): Desember
Publisher : Universitas Muhammadiyah Luwuk Banggai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32529/jim.v5i2.1154

Abstract

Penelitian ini bertujuan untuk menganalisis Model penerimaan teknologi TAM 3 pada aplikasi WhatsApp Business dengan dimensi Job Relevance, Computer self efficiacy, perceived enjoyment dan objective usability yang mempengaruhi perceived usefulness dan perceived ease of use terhadap behavioral intention. Sehingga dapat menjelaskan faktor-faktor tersebut dalam mendorong UMKM sebagai langkah percepatan pemulihan ekonomi pada situasi covid-19. Metode penelitian menggunakan kuantitatif dengan desain penelitian explanatory untuk mengetahui hubungan kausal antar variable Job Relevance, Computer self efficiacy, perceived enjoyment dan objective usability yang mempengaruhi perceived usefulness dan perceived ease of use terhadap behavioral intention menggunakan WhatsApp Business. Penelitian ini dilaksanakan di Garut dengan waktu penelitian dimulai bulan November 2020 sampai dengan April 2021 Populasi dalam penelitian ini adalah UMKM Garut. Sampel penelitian ini adalah peserta UMKM JUARA JABAR Garut tahun 2020. Metode pengambilan sampel dengan cara judgement sample sebanyak 120 orang dengan menggunakan analisis deskriptif dan verifikatif (path analysis). Berdasarkan hasil analisis jalur (path analysis), terdapat pengaruh positif signifikan variable (job relevance) X1 terhadap (perceived usefulness) Y2, X4 berpengaruh positif  signifikan terhadap Y1, Y2 berpengaruh positif terhadap Y3, Y1 berpengaruh positif terhadap Y2. Adapun untuk variable X2 terhadap Y1 tidak memiliki pengaruh, dan X3 terhadap Y1 dan Y1 terhadap Y3 berpengaruh positif tidak signifikan.
MENINGKATKAN CITRA KABUPATEN GARUT MELALUI PLACE BRANDING SERTA DAMPAKNYA TERHADAP KEPUTUSAN MENGUNJUNGI DESTINASI PARIWISATA Utrasih, Henny; Lestari, Fitri
JURISMA : Jurnal Riset Bisnis & Manajemen Vol 7 No 2: Oktober 2017
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (443.542 KB) | DOI: 10.34010/jurisma.v7i2.456

Abstract

The purposes of the research are: (1) to know the idea of place branding, (2) to know the idea of the decision to visit a tourism attraction, (3) to know the influence of place branding upon the decision to visit a tourism attraction. The object of the research is the domestic tourists who visit one of twenty nine tourism attractions in Garut. The method used in this research is verified descriptive. The data source used in this research is primary and secondary. From the total population of 2.442.147 people, the researcher takes the sample of a hundred people. The probability sampling, especially cluster sampling, is a sampling technique that the researcher chooses. The data collection technique is held through interview, observation, questionnaire, and literature study. To scale how much the influence of place branding upon the decision to visit a tourism attraction, the researcher uses the data analysis technique of path by using software SPSS 18. keyword: place branding, Garut, destination
KERAGAAN TINGKAT PENGETAHUAN, PERSEPSI DAN RESPON PESERTA TEMU TEKNIS PENELITI-PENYULUH BALITBANGTAN DAN PENYULUH JAWA TENGAH Hidayah, Restu; Lestari, Fitri; Fatmawati, Nurul Laela; Kushartanti, Ekaningtyas
JURNAL LITBANG PROVINSI JAWA TENGAH Vol 19 No 1 (2021): Jurnal Litbang Provinsi Jawa Tengah
Publisher : Badan Riset dan Inovasi Daerah Provinsi Jawa Tengah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36762/jurnaljateng.v19i1.861

Abstract

The technical meeting for Researcher – Extension Workers aims to train the extension workers, who carry out the Specific Technology Adaptation 2020 in 12 districts in Central Java. In this technical meeting, several technological innovations of Balitbangtan were presented as alternative choices of technological innovations to be applied. Evaluation of technical meetings is an indicator of the success of an extension seen from the increase in knowledge, perceptions and responses of participants. The purpose of this paper is to identify the knowledge level of the participants, identify the perceptions, and also responses of participants. The observed parameters are the characteristics of the respondents, the level of knowledge, perceptions and responses of the respondents. Data was collected through survey by questionnaire and analyzed it with non-parametric analysis and descriptive. The study results that respondent’s knowledge increase 49,01%. Respondents give perceptions and responses on high-level of assessment for the benefit of technical meeting because it is very helpful to supporttheir main tasks and functions.