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All Journal MIMBAR (Jurnal Sosial dan Pembangunan) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Soshum: Jurnal Sosial dan Humaniora Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi
Sadikin, Supriyadi
Postgraduate Program Of Public Administration Doctoral Study Program, Universitas Diponegoro
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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SURVEI KEPUASAN MASYARAKAT SEBAGAI TOLOK UKUR KEBERHASILAN IMPLEMENTASI PELAYANAN PUBLIK DALAM MENCAPAI GOOD GOVERNANCE DI POLITEKNIK MANUFAKTUR BANDUNG Ariyani, Emma Dwi; Sadikin, Supriyadi; Muhammad, Achmad
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 7 No 2 (2023): Edisi Mei - Agustus 2023
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v7i2.3020

Abstract

This study aims to measure customer satisfaction with the services provided by Polman Bandung. The method used in this research is quantitative analysis with measurements using the Likert scale method, to obtain the value of the Community Satisfaction Survey (SKM) service unit a weighted average value approach is used with the total formula of the perception value per element divided by the total elements filled in multiplied by the weighting value. The dimensions measured consist of 9 CHARACTER dimensions, namely: compliance, complaint handling, assurance, reliability, service ability, clarity, tangible, empathy, and responsiveness. The results of the validity and reliability tests of the measurement instruments show that the instruments are valid and reliable so that the measurement instruments can be used properly. The number of respondents in this study was 757 people. The work units measured were 8 service units in Polman Bandung. The conclusion of the measurement results shows that the total score for measuring satisfaction with services at Polman Bandung is 75.39, which means the Good category, with the lowest value being the tangibility dimension (physical evidence) with an IKM of 2.93 and being the main priority for making improvements, while the ability to serve dimension (ability to provide services) with the highest IKM value of 3.08 and being the last priority for making improvements. The follow-up improvement plan can be carried out with priorities starting from the element with the least good results and arranged for the short, medium, or long term in achieving good governance in Polman Bandung.
PENGARUH KEPUASAN KERJA DAN MOTIVASI KERJA TERHADAP KOMITMEN ORGANISASI PARA LULUSAN POLMAN BANDUNG DI PERUSAHAAN MANUFAKTUR Sadikin, Supriyadi; Ariyani, Emma Dwi; Muzakki, Mochammad Raja Aldien; Muhammad, Achmad; Waluyo, Gamawan Ananto
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 1 (2024): Edisi Januari - April 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i1.3715

Abstract

Organizational commitment merupakan faktor penting dalam keberhasilan sebuah perusahaan, karena tingkat komitmen yang tinggi dari pegawai akan lebih cenderung mempertahankan keanggotaan serta berkontribusi secara aktif dalam organisasi.Adanya 2 variabel yang mempengaruhi organizational commitment yaitu kepuasan kerja dan motivasi kerja. Data para lulusan Polman Bandung pada 1 -2 tahun bekerja diperkirakan pindah atau tidak menetap pada 1 perusahaan ini bisa dipengaruhi pada Kepuasan dan Motivasi kerja yang ada pada lulusan Polman Bandung. Berdasarkan analisis diperoleh hasil bahwa kepuasan kerja dan motivasi kerja berpengaruh positif dan signifikan terhadap organizational commitment para lulusan Polman Bandung yang berjumlah 1000 orang dalam 3 tahun terakhir yang bekerja di perusahaan manufaktur. Hasil penelitian menggambarkan kepuasan dan motivasi kerja yang semakin meningkat, maka semakin tinggi pula tingkat organizational commitment para lulusan Polman Bandung di perusahaan manufaktur. Kesimpulannya, kepuasan dan motivasi kerja memiliki peran yang penting didalam membentuk organizational commitment para lulusan Polman Bandung yang bekerja di perusahaan manufaktur. Dengan memfokuskan faktor terhadap kepuasan dan motovasi kerja, perusahaan dapat meningkatkan loyalitas dan kontribusi karyawan, yang pada gilirannya akan berdampak positif pada keberhasilan organisasi secara keseluruhan.
Co-Authors Achmad Muhammad Achmad Muhammad, Achmad Dede Sujana Emma Dwi Ariyani, Emma Dwi Hari Susanta Kismartini Kismartini Muzakki, Mochammad Raja Aldien Retno Sunu Astuti Sujana, Dede Waluyo, Gamawan Ananto Yeni Andriyani