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Jurnal Manajemen Maranatha

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Published by Universitas Kristen Maranatha

ISSN : 14119293 EISSN : 25794094 DOI : -

Core Subject : Science,

Decision Sciences, Operations Research & Management

Arjuna Subject : -

Articles 296 Documents

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Penerapan Metode Fuzzy AHP dan Analytic Rubric dalam Penilaian Kinerja Karyawan (Studi Kasus pada PT. XYZ) Erwin Setiawan
Jurnal Manajemen Maranatha Vol. 16 No. 1 (2016)
Publisher : Universitas Kristen Maranatha

PT. XYZ is acompany that distribute Pertamina products such as LPG, lubricants, and fuel. In the process of employee performance appraisal, PT. XYZ still has problems in determination of same weight rating in each department andalso the criteria, and subcriteria that are being used are still limited. This appraisal system has a negative impact like the reaction of some departments of the company (especially sales) about the current performance appraisal system. To resolve these problems, this research will design a new performance appraisal system using fuzzy AHP as a method for calculating the weight of each criteria and sub-criteria, thathave been established grounded on PPNo. 10 established 1979 and job description of each division of the Sales department and employee performance appraisal forms that already exist. Then Analytic Rubric will be applied to describe the degree ofquality scale that used by the company in the performance appraisal. By applying this methods and reference, it is expected to deliver assessment results that can represent the results of the employee's performance objectively based on the differences in duties and responsibilities of each division. So with the establishment of this new performance appraisal system, it can help the Human Resources HealthSafety and Environment - General Legal Affairs (HRS-LGA) in further data processing (evaluation).Keywords: Employee Performance Appraisal,PP no. 10 established 1979, fuzzy AHP, Analytic Rubric.

Peran Pengetahuan Pendahulu dan Kepekaan terhadap Kemampuan Mengidentifikasi Peluang Usaha Mikro Pedesaan Muhammad Setiawan Kusmulyono
Jurnal Manajemen Maranatha Vol. 16 No. 1 (2016)
Publisher : Universitas Kristen Maranatha

Opportunity identification skills is important element in determining the success of a venture. Good opportunity identification skills will be a key success factors in optimizing gap that existed in the market. Through a micro enterprisesdevelopment program that run by Prasetiya Mulya University, researcher tried to analyze the relations of prior knowledge and alertness to the opportunity identification skills of the students.Keywords: Opportunity Identification, Students, Alertness, Prior Knowledge

Kepemimpinan Beretika dan Kinerja Organisasi: Studi Kasus Indomie di Taiwan dan Hong Kong Alexander Joseph Ibnu Wibowo
Jurnal Manajemen Maranatha Vol. 16 No. 1 (2016)
Publisher : Universitas Kristen Maranatha

Ethical leadership has emerged as a concept that played a significant part in promoting organizational performance. Based on this background, the purpose of this study is to critically examine the case of withdrawal of circulation of Indomieinstant noodles in Taiwan and Hong Kong. As one of the issues of business ethics in global business, critical analyzes will be viewed from the perspective of ethical leadership. Specifically, this case study will use the findings of previous studies bydesigning a theoretical model, called Integrated Ethical Leadership Model (IEL Model). This model is able to identify the antecedents and consequences of ethical leadership, as well as their implications for organizational performance. This studyis expected to be followed up with a quantitative empirical study to test the accuracy of theoretical models that have been designed.Keywords: Business Ethics, Ethical Leadership, Global Business, Case Study, Indonesia

Analisis Pengaruh Employee Engagement dan Organizational Citizenship Behavior terhadap Kinerja Individu Karyawan (Studi Kasus pada PT. Inti (Persero)) Ida Bagus Putu Aditya
Jurnal Manajemen Maranatha Vol. 16 No. 1 (2016)
Publisher : Universitas Kristen Maranatha

As a State Owned Company, PT INTI (Persero) has obligations to support national growth and development, carried out in Master plan for Acceleration and Expansion of Indonesia’s Economic Development (MP3EI) stated in 2011. Thecompany also facing upcoming regional challenge, that is ASEAN Economic Community (AEC) and Millenium Development Goals (MDG). Company performance from 2010 to 2013 has shows positive trend on company sales effectiveness which is one of company achievement that should be maintained andimproved. What factors presumably can maintain company performance become substance for this research by looking deeper into company’s human resource factor,identifying employee engagement and organizational citizenship variables effect on individual work performance variable, partially and simultaneously. Eighty ninesamples were gathered from company’s employee, the results show that there’s a significant employee engagement variable effect with R square 52,4% and organizational citizenship behavior variable effect with R square 53,3% onindividual work performance variable partially and with R square 63,5% simultaneously.Keywords: Employee engagement, organizational citizenship behavior, individual work performance

Manajemen Pengetahuan dan Implementasinya dalam Organisasi dan Perorangan Yugowati Praharsi
Jurnal Manajemen Maranatha Vol. 16 No. 1 (2016)
Publisher : Universitas Kristen Maranatha

Developing knowledge management has a great potential in Indonesia because of a huge population approximately 252 million people. The population becomes demography bonus and an important asset. In this study, we discussknowledge management concept in an organization and its implementation held in several regencies. Meanwhile, an implementation of personal knowledge management and supported technology also has been discussed. The results show that the implementation of knowledge management is necessary to map area, accelerate, and disseminate development in regency. Moreover, the implementationof personal knowledge management is essential to organize, categorize, and access data for a special purpose. The implementation of knowledge management in anorganization or personal boosts a business performance/result and its achievement.Keywords: Knowledge management, organization, personal, application program

Faktor-Faktor yang Mempengaruhi Keputusan Orang Tua Siswa Memilih SD Kasatriyan Surakarta Nuning Kristiani
Jurnal Manajemen Maranatha Vol. 16 No. 1 (2016)
Publisher : Universitas Kristen Maranatha

The Kasatriyan elementary school (SD Kasatriyan) is one of the oldest elementary schools in Surakarta and was founded on November 1, 1901 by Sinuhun Pakubowono X. Located in the neighborhood of Surakarta Palace, in the beginningonly accepts male students from the members of the royal family. However, in 1983 developed to accept female students and the general students from outside the royalfamily members. In the 2000s, the Kasatriyan elementary school has decreased the number of students. This problem may have happened because the establishment ofnew schools which have advantages in terms of facilities, curriculum development and the hiring of foreign teachers. The elementary school is the business of educational services that using the marketing mix to introduce the services offered.Therefore, in this research used the marketing mix to determine the factors that influence the decision to choose SD Kasatriyan. This study used a sample of 50respondents from the parents of elementary school students Kasatriyan. The results showed that variables such as promotions, services, and accreditation status has aninfluence on the decision of parents to choose the SD Kasatriyan. Meanwhile, other variables such as product, cost, and location, are not shown to affect the decision of parents to choose the SD Kasatriyan.

Efektivitas Komitmen Manajemen Atas Kualitas Pelayanan Frontline Employees di Perguruan Tinggi Rony Setiawan
Jurnal Manajemen Maranatha Vol. 16 No. 1 (2016)
Publisher : Universitas Kristen Maranatha

Customers have a very important role for the survival and progress of each organization. Service providers are internal customers while the service users are external customers. Harmonious interactions between the ability and willingnessof employees to provide services with the customer satisfaction in using the service, will become competitive advantages for organizations that provide services as theirmain business commodities. Universities, as one important part of the education industry, need to provide quality academic administrative services to students as their main customers. In order to realize this, universities need to have managementcommitment to service quality which is reflected through training, empowerment, compensation, management support, and technology. With the implementation ofthese programs, employees will be more motivated to work in providing excellent quality service to their customers. Organizations that have strong commitment ontheir high quality performances will get high quality employees and customers as well.Keywords: Management commitment to service quality, frontline employees, job satisfaction, prosocial service behavior

Pengaruh Anggaran Berbasis Kinerja terhadap Kinerja Aparatur Pemerintah Daerah (Studi Kasus pada Dinas Sosial Provinsi Jawa Barat) Febrina Astria Verasvera
Jurnal Manajemen Maranatha Vol. 15 No. 2 (2016)
Publisher : Universitas Kristen Maranatha

This research was conducted at Dinas Sosial of West Java Province, located on Jalan Raya Cibabat No. 331 Cimahi, West Java. This research tries to analyze whether there is influence of budget based on performance toward the improvement of local government officials performance. The variable X researchindicators (Budgeting Based on Performance), they are: preparation, ratification, implementation, evaluation and reporting. While for the variable Y (Performance ofLocal Government Apparatus) these are: effectiveness, efficiency, employee growth, and customer satisfaction. The method used in this research is descriptive analysismethod with a case study approach, and hypothesis testing used Rank Spearman correlation analysis in order to find out the correlation variable X (Budgeting based on Performance) and Variable Y (Performance of Local Government Apparatus).Whereas for knowing how much the influence of variable X toward variable Y, by using the coefficient of determination. Based on the results of research for the data obtained, it can be concluded that, budgeting based on performance has significanteffect on the performance of local government apparatus in the Dinas Sosial of West Java Province. It is shown in the results of Spearman Rank correlation of rs = 0.6956 and the interval from 0.60 â€• 0.79 which shows a strong association level, as wellas the results of testing the hypothesis that the results show that thitung 7.1150> ttabel 1 .6707. That matter make an indication of rejection of Ho which indicates that thereis a positive relationship between the variables X with variables Y and for the coefficient of determination that shows the much influence of budgeting based on performance toward the performance of local government apparatus which obtainedyield is 48.39% while 51.61% influenced by other factors. So that expected that all officials in the Dinas Sosial able to implement the budgeting based on performance more better.Keywords: budget, performance.

Studi Kelayakan Pengembangan Bisnis Bengkel Motor Henry Ciputra Darmawan
Jurnal Manajemen Maranatha Vol. 15 No. 2 (2016)
Publisher : Universitas Kristen Maranatha

The aim of this study is to increase Henry workshop business scale and service capacity with business planning strategies in terms of market and marketing aspects, technical aspects / operations, human resource aspects and financial aspects.Some of the strategic plan that will be implemented based on the design of the four business aspects including the renovation and expansion of business premises workshop , procurement of equipment and supplies complete workshop ,additionalservices and products are completely , procurement regular promotion, warranty service and training and development HR continuously. Based on the business plan of the Henry's workshop investment for Henry’s workshop that will yield thepayback period for 2 years and 9 months, the project NPV of Rp 423,112,375.00 , as well as the value of MIRR is 58 % . The conclusion of this business plan is the development that will be done by Henry’s workshop very feasible to be implemented with the conditions of competition in the business today and in thefuture.Keywords: Market and marketing, technical / operations , human resources , finance , feasibility

Faktor-Faktor yang Berpengaruh terhadap Perpindahan Kerja Karyawan (Studi Kasus terhadap Rumah Sakit di Batam) Nerissa Arviana; Evi Silvana Muchsinati
Jurnal Manajemen Maranatha Vol. 15 No. 2 (2016)
Publisher : Universitas Kristen Maranatha

This research aims to analyze factor that affects employee turnover on hospital in Batam. Sample is being collected from hospital in Batam by using the purposive sampling method. Public hospital is being choosed as sampling place.Questionaires distributed were 200 questionaires and 159 of them were being collected. Total data used in the analysis is 111 questionaire because 48 of the collected questionaire do not fulfill the sampling criteria. Partial Least Square ischosen as the statistical method. Independent variables in this research are compensation, job security, working condition, organizational justice, co-worker support, supervisor support, work-life balance, promotion opportunities, researchand development, and organization commitment. Employee turnover is the only dependent variable in this research. Research results show that job security, workingcondition, and work-life balance have significant influence toward employee turnover. Compensation, organizational justice, co-worker support, supervisor support, promotion opportunities, research and development, and organizationalcommitment show nosignificant influence.Keywords: Turnover, Job security, Working condition,Co-worker support, Work life balance, Promotion opportunity

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