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Ahmad Fitriansyah
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INDONESIA
Kompleksitas: Jurnal Ilmiah Manajemen, Organisasi, dan Bisnis
Published by Institut Teknologi dan Bisnis Swadharma
ISSN : 19788754     EISSN : 29648238     DOI : https://doi.org/10.56486/kompleksitas
Core Subject : Economy, Science, Education, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences
Jurnal KOMPLEKSITAS merupakan jurnal ilmiah yang diterbitkan oleh LPPM ITB Swadharma. Jurnal ini berisi karya ilmiah dengan bidang kajian penelitian meliputi: Manajemen SDM, Manajemen Keuangan, Manajemen Strategis, Manajemen Operasi, Manajemen Perubahan, Manajemen Pengetahuan, Perilaku Organisasi, Kewirausahaan, Bisnis Digital, Sistem Informasi Bisnis
Arjuna Subject : Ilmu Ekonomi, Ekonometrika dan Keuangan (semua kategori) - Ilmu Ekonomi, Ekonometrika dan Keuangan (Lain-Lain)
Articles 91 Documents
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FAKTOR PSIKOLOGIS DAN KEPERCAYAAN DALAM KEPUTUSAN PEMBELIAN PRODUK KOSMETIK Irna Febryanty; Budi Suryowati
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 10, No 2 (2021): KOMPLEKSITAS EDISI DESEMBER 2021
Publisher : ITB Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (873.514 KB) | DOI: 10.56486/kompleksitas.vol10no2.135

Abstract

This study aims to determine how the psychological influence of motivation, perception, and belief on purchasing decisions of Emina Cosmetics products in Jakarta. The study was conducted on women who buy and use Emina cosmetic products. The number of samples taken was 100 respondents using the purposive sampling technique. Data were collected through the distribution of questionnaires. The analytical method used is PLS-SEM (Partial Least Square-Structural Equation Modeling) using SmartPLS 3.0 software. The results showed that the psychological variables that had an effect on the purchasing decisions of Emina products were the motivation and belief variables and the perception variables had no effect on the purchasing decisions of Emina products in Jakarta
PROSES PENGELOLAAN ARSIP INAKTIF DI PUSAT DATA DAN TEKNOLOGI INFORMASI (PUSDATIN) PADA KEMENTERIAN PEKERJAAN UMUM Mungky Hendriyani, S.Sos.,M.M.
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 7, No 01 (2018): JURNAL KOMPLEKSITAS
Publisher : ITB Swadharma

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Abstract

Setiap pekerjaan dan kegiatan di perkantoran memerlukan data dan informasi.Arsip mempunyai peranan penting dalam proses penyajian informasi bagipimpinan untuk membuat keputusan dan merumuskan kebijakan sistemprosedur kerja guna menyajikan informasi yang lengkap, cepat, dan benar.Penelitian ini bertujuan untuk mengetahui: prosedur pengelolaan arsip inaktif,penyimpanan arsip inaktif, pemindahan arsip inaktif, pemusnahan arsip inaktif,serta kendala-kendala pengelolaannya di Pusat Data dan Teknologi InformasiKementerian Pekerjaan UmumKata Kunci : Pengelolaan, Arsip InaktifAbstractionEvery job and activity in an office requires data and information. Archives havean important role in the process of presenting information for leaders to makedecisions and formulate work procedure system policies to present complete,fast, and correct information.This study aims to determine: inactive records management procedures, inactivefile storage, inactive transfer of records, inactive destruction of records, andmanagement constraints at the Ministry of Public Works Data and InformationTechnology CenterKeywords: Management, Inactive Archives
PENGARUH KINERJA FRONT DESK AGENT TERHADAP KEPUASAN TAMU DI HOTEL ALLIUM NAGOYA BATAM Rita Rita; Alida Wahyuni
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 9, No 02 (2020): KOMPLEKSITAS EDISI DESEMBER 2020
Publisher : ITB Swadharma

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Abstract

AbstractNowadays, employee performance is a determinant of success in a particular industry, company, or organization, if the employee performance is good, then good also the results received, but if bad, it will be poorly received results are not optimal, one of the industries that often find the problem of employee performance is less than the maximum is the hospitality industry, where service becomes the aspect of work, where the performance of employees will affect the services provided to hotel guests, and also affect the hotel guest satisfaction. The author determines the most appropriate Section Front Desk Agent, because the scope of service is very broad, and often problematic to the services provided because the performance of Front Desk Agent is not maximal which makes the guests feel dissatisfied, so the authors do this study aims to determine whether the performance Front Desk Agent has a significant and positive influence on hotel guest satisfaction, where the authors determine the exact location of research because there is an appropriate problem in the hotel Allium Nagoya Batam, in this study the authors use descriptive method Verifikatif to determine the influence, while the population of this study is the hotel guests and took a sample of 50 guests, and collected data from several samples with questionnaires distributed. Based on the results of the data processing questionnaire, which uses a simple linear regression analysis that with the addition of 1% X will increase the satisfaction value = 0.731, and the performance of the Front Desk Agent at the Nagoya Allium Batam hotel has a positive effect on guest satisfaction.
PENGARUH PELAYANAN, PEMERIKSAAN DAN SANKSI PAJAK TERHADAP TINGKAT KEPATUHAN WAJIB PAJAK ORANG PRIBADI (STUDI PADA KANTOR PELAYANAN PAJAK PRATAMA DEPOK CIMANGGIS) Parso Parso
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 9, No 02 (2020): KOMPLEKSITAS EDISI DESEMBER 2020
Publisher : ITB Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (369.915 KB)

Abstract

AbstractThis research aims to analyze the effect of tax quality, tax audits, and tax penalties on the compliance of personal taxpayers. Attribution Theory explains that the effect of tax service, tax audits and tax penalties are external factors that affect taxpaver compliance. Where the services provided by tax officials affect taxpayer compliance, while the tax audit and penalities make taxpayers have indirect compliance with the accuracy and complicnce of taxpayers personally in implementing taxr activities. Based on the theory of social learning this theory should make observations and experience directly to participate in terms of tax complicance. Respondents in this research are individual taxpayers registered in KPP Pratama Depok Cimcnggis. The analysis used in this research is using SPSS 21.0 for Windows software. The analysis technique used multiple regression amalysis with the least squares equation and Iypothesis test using t-statistic and F test to test the partial and simultaneous regression coefficient, validity test, reliability test, amd elassical assumption test which include normality test, multicolonierity test, and heteroscedasticity test. This stucy shows that the understanding of tax qualities, tax audits and the tax penalties, and the sanetions applicable taxes and significant positive effect on tax compliance.
PERANCANGAN PENGUKURAN KINERJA LAYANAN TI DENGAN MENGGUNAKAN IT BALANCED SCORECARD (STUDI KASUS DI PT. BANK XYZ, Tbk) Erman Sutandar
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 6, No 02 (2017): JURNAL KOMPLEKSITAS
Publisher : ITB Swadharma

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Abstract

Berdasarkan perumusan masalah, maka tujuan dari penelitian ini adalah(1)Mengidentifikasi dan menjabarkan visi, misi dan strategi TI ke dalam sasaran strategikpada keempat perspektif IT Balanced Scorecard (2)Menganalisa dan menjabarkan KeyPerformance Indicator (KPIs), target dan inisiatif strategik ke dalam empat perspektif ITBalanced Scorecard (3)Mengukur kinerja SKTI dengan menggunakan metode ITBalanced Scorecard (4)Merumuskan implikasi manajerial bagi perusahaan.proses analisis dalam menjabarkan Key Performance Indicators (KPIs) serta perancanganpengukuran kinerja layanan TI dengan menggunakan empat perspektif IT BalancedScorecard, yaitu : perspektif Corporate Contribution, perspektif User Orientation,perspektif Operation Excelence), dan perspektif Future OrientationAnalisis kualitatif dengan menggunakan metode pendekatan IT Balanced Scorecardberupa penjabaran visi, misi dan strategi perusahaan, penetapan Sasaran Strategik,penjabaran Key Performance Indicators (KPIs), inisiatif strategi, serta penyusunan danevaluasi peta strategi yang menekankan pada keseimbangan faktor keuangan dan nonkeuangan, serta penyelarasan (alignment) antara perencanaan strategik bisnis denganperencanaan strategik teknologi informasi (TI). Analisis kuantitatif dilakukan padapenghitungan pembobotan empat perspektif IT Balanced Scorecard dan Key PerformanceIndicators (KPIs), serta pengukuran indeks kinerja KPI dan perusahaan
ANALISA PENGARUH KEPEMIMPINAN DAN MOTIVASI TERHADAP DISIPLIN KERJA YANG BERDAMPAK PADA PENINGKATAN KINERJA DOSEN POLITEKNIK SWADHARMA Sugiyono Sugiyono
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 9, No 02 (2020): KOMPLEKSITAS EDISI DESEMBER 2020
Publisher : ITB Swadharma

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Abstract

Leadership, motivation, work discipline are very important factors in efforts to develop human resources in improving lecturer performance. This study is to determine the effect of leadership, motivation and work discipline on lecturer performance. This quantitative research is using multiple linear analysis. The sample of this study were 57 lecturers of Swadharma Polytechnic. The results of calculations with multiple liner analysis show that (1) the t test: the leadership variable test (1.876), the motivation variable (1.294), and the work discipline variable (3.605) have a t value greater than 0.05, namely 1.98. This means that these variables have a positive effect on lecturer performance. (2) f test: 8,382 with a significance level of 0,000. This significance value is still below the specified significance value of 0.05 and is positive, so it can be concluded that leadership, motivation and work discipline together have a significant influence on lecturer performance. (3) R2 test: equal to 0.283, the coefficient value is between 0 and 1. This shows that the ability of the leadership, motivation and work discipline variables to explain their effect on the performance variable is 2.83% while the remaining 7.17% is the influence of the independent variables. others who were not examined in this study
MASA DEPAN PRODI VOKASI KEUANGAN DAN PERBANKAN DI ERA NEO BANK DAN MERDEKA BELAJAR Teddy Richendi; Slamet Soesanto
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 10, No 01 (2021): KOMPLEKSITAS EDISI JUNI 2021
Publisher : ITB Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (316.378 KB) | DOI: 10.56486/kompleksitas.vol10no01.94

Abstract

Vocational education is education that emphasizes the importance of the profile of its graduates having certain skills that are specifically designed to meet the needs of industry as workers or as entrepreneurs. The massive use of information technology in the financial and banking industries has made it easier for people to transact business. The process of financial transactions involving a lot of human intervention can now be replaced by machines (technology). So it becomes a necessity that cannot be avoided by the banking finance study program so that it immediately adapts, where the graduate profile is prepared to be compatible with the needs of the industry. In the context of "free learning" students are given the option to explore their inner talents and abilities through learning opportunities outside the study program or outside the campus without being hampered by the completion of the main study program taken. Learning outcomes become the guide for the ongoing teaching and learning process. The driving elements for the realization of learning outcomes are: curriculum, lecturers, students, infrastructure/technology. By reconstructing the curriculum of the banking finance study program, it is hoped that this study program will be of higher quality and demand, which will then be able to have a direct positive impact on the progress of the finance and banking industry and the sustainability of the study program itself.
TATA KELOLA PEMERIKSAAN GIZI BAYI, BALITA, DAN USIA LANJUT Tannia Regina; Alida Wahyuni
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 9, No 01 (2020): KOMPLEKSITAS EDISI JUNI 2020
Publisher : ITB Swadharma

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Abstract

Tata kelola adalah kombinasi proses dan struktur yang diterapkan oleh Dewan untukmenginformasikan, mengarahkan, mengelola, dan memantau kegiatan organisasi dalamrangka pencapaian tujuan.Permasalahan gizi dan kesehatan merupakan permasalahan di Indonesia yang masihmenjadi fenomena di Indonesia. Dapat dilihat di kota-kota besar seperti Jakarta yang masihmemiliki permasalahan kesehatan yang cukup banyak. Permasalahan gizi di Indonesiaterus meningkat dari tahun ke tahun. Permasalahan gizi dan kesehatan ini akan berpengaruhterhadap kesehatan bayi, balita dan usia lanjut.Program pengabdian masyarakat ini diharapkan dapat menambah pengetahuan sertawawasan masyarakat mengenai tata kelola pemeriksaan gizi bayi, balita, dan usia lanjutdan terpenuhinya sarana dan prasarana kesehatan di Kampung Bulak, Jl. Darussaadah, RT01/RW 04, Kelurahan Cinangka, Kecamatan Sawangan, Kota Depok, Provinsi Jawa Barat.Program pengabdian masyarakat yang dilakukan akan diarahkan pada tata kelolapemeriksaan gizi bayi, balita, dan usia lanjutdi Kampung Bulak, Jl. Darussaadah, RT01/RW 04, Kelurahan Cinangka, Kecamatan Sawangan, Kota Depok, Provinsi Jawa Barat.Rangkaian kegiatan yang dilakukan pada program ini meliputi penyuluhan, tata kelolapemeriksaan gizi bayi, balita, dan usia lanjut. Hasil dari pelaksanaan program ini yaitupeningkatan pengetahuan masyarakat yang dapat diukur dengan berkurangnya angka gizipada bayi, balita, dan usia lanjut yang dapat diukur dengan melakukan pemeriksaan dariposyandu dan pemantauan status gizi, peningkatan kesehatan melalui konsultasi gizi,terpenuhinya sarana dan prasarana kesehatan melalui kepada staf puskesmas untukkeberlanjutan program kami.Kata Kunci : Tata Kelola Pemeriksaan Gizi Bayi, Balita, dan Usia Lanjut.
PROSEDUR PINJAMAN TANGGUNG RENTENG UNTUK MODAL USAHA UMKM PADA UNIT JASA KEUANGAN KOPERASI GARUDAYAKSA NUSANTARA (KGN) Tannia Regina; Tedi Rochendi; Arya Nanda Pratama
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 10, No 2 (2021): KOMPLEKSITAS EDISI DESEMBER 2021
Publisher : ITB Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (823.773 KB) | DOI: 10.56486/kompleksitas.vol10no2.136

Abstract

The Joint Liability Loan Procedure for UMKM at the Unit Jasa Keuangan Koperasi Garudayaksa Nusantara. This research is a qualitative research with a descriptive design. The purpose of this study is to describe and determine the implementation of joint responsibility loans starting from the marketing process of jointly and severally loan products, the formation of jointly and severally responsibility groups, the application of jointly and severally responsible loans to UJK KGN, the process of analyzing the feasibility test of joint responsibility, to the process of disbursement of jointly and severally loans. The joint responsibility loan is used by UJK KGN customers as business capital to run their UMKM business operations. The results showed that the joint responsibility loan procedure had been carried out properly and in accordance with standard operating procedures at UJK KGN but in practice there were still UJK KGN customers whose installments were in arrears and the repayment of loan installments did not match the due date
KARAKTERISTIK USAHA DAN TINGKAT LITERASI KEUANGAN PADA UMK DI KECAMATAN PANCORAN DKI JAKARTA Ati Harianti, S.E.,M.B.A.,CR
KOMPLEKSITAS: JURNAL ILMIAH MANAJEMEN, ORGANISASI DAN BISNIS Vol 8, No 01 (2019): JURNAL KOMPLEKSITAS
Publisher : ITB Swadharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1269.244 KB)

Abstract

Penelitian ini dimaksudkan untuk membantu pemerintah dalam meningkatkanliterasi keuangan di kalangan Usaha Menengah dan Kecil (UMK). Denganpengetahuan yang memadai tentang produk perbankan dan lembaga keuanganlainnya oleh pemilik UMK, diharapkan bisnis UMK dapat berkembang sehinggadapat membantu Pemerintah dalam meningkatkan perekonomian.Penelitian ini bertujuan untuk menganalisis karakteristik UMK di KecamatanPancoran dan mengidentifikasi tingkat literasi keuangan. Penelitian inimenggunakan data primer melalui penyebaran kuesioner dan pengambilan sampelsebanyak 180 responden. Metode pengembangan kuesioner skala likert digunakanuntuk mengumpulkan data untuk tujuan analisisHasil penelitian menunjukkan bahwa mayoritas UMK adalah laki-laki, usia berkisarantara 25 hingga 55 tahun. Dalam hal pendidikan, mayoritas responden telah lulussekolah menengah atas (SMA / SMK). Jenis usaha dengan proporsi terbesar adalahkuliner dan jumlah karyawan yang bekerja adalah 1-4 orang. Penghasilan per bulandi bawah Rp5 juta. Sebagian besar UMK menyewa tempat untuk menjalankan bisnismereka dan tidak ada dari mereka yang memiliki izin usaha. Sebagian besar bisnistelah berjalan dari 3 hingga 5 tahun dan tidak pernah berganti bisnis selama tahuntahunitu. UMK menggunakan tabungan mereka sendiri sebagai sumber modalbisnis.Menurut garis Kontinum, tingkat melek finansial di Kabupaten Pancoran dianggapbaik, dengan perilaku finansial memiliki tingkat melek huruf tertinggi 77%,sementara kepercayaan finansial memiliki tingkat melek huruf yang buruk yaitu59%. Sementara itu tingkat literasi keuangan berdasarkan jenis bisnis menunjukkanbahwa bisnis fashion memiliki tingkat melek huruf yang lebih tinggi pada semuavariabel dibandingkan dengan bisnis kuliner dan jenis bisnis lainnya.

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