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Endo Wijaya Kartika
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Jl. Siwalankerto 121-131, Surabaya 60236, Indonesia
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INDONESIA
Jurnal Manajemen Perhotelan
Published by Universitas Kristen Petra Surabaya
ISSN : 02166283     EISSN : 26859408     DOI : https://doi.org/10.9744/jmp
Core Subject : Economy, Social,
Economics, Econometrics & Finance Environmental Science
Jurnal Manajemen Perhotelan is published biannually, in March and September, by Petra Christian University. Jurnal Manajemen Perhotelan aims to: Promote a comprehensive approach to hotel management incorporating viewpoints of different disciplines, Strengthen academic exchange with other institutions, Encourage scientist, practicing engineers, and others to conduct research and other similar activities. Jurnal Manajemen Perhotelan welcomes papers with the above aims and scopes. The editorial board decides papers to be published in Jurnal Manajemen Perhotelan after review by reviewers appointed by the board. Authors will be advised of comments from reviewer and suggestions.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 7 Documents
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Search results for , issue "Vol. 9 No. 1 (2023): MARCH 2023" : 7 Documents clear
EMPLOYEES’ INNOVATION ON HOSPITALITY INDUSTRIES AS REVIEWED FROM THE IMPACT OF TRANSFORMATIONAL LEADERSHIP AND LEARNING ORGANIZATION Yoel Wibowo; Yonathan Palumian; Vido Iskandar
Jurnal Manajemen Perhotelan Vol. 9 No. 1 (2023): MARCH 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.1.35-45

Abstract

Sudden disruption caused by Covid-19 and VUCA business environment has been a wake-up call for business organizations to change, adapt, and transform. Hospitality business organizations, as one of the impacted industries, require transformative leaders to create Learning Organization environment, and to set innovative organization members. This research investigates the relation between Transformational Leader­ship, Learning Organization, and Innovative Work Behavior particularly in Hospitality Industries (hotels and restaurants) in Surabaya. This research mainly explores theoretical gap left by the predecessor researches by adopting new scaling used especially to evaluate Transformational Leadership and Learning Organization, and methodological gap by utilizing multivariate data analysis towards the respondents’ groups. This research is designed as a descriptive quantitative study, in which data is collected through questionnaire towards the sample. This study points out that while Transformational Leadership does correlate positively with the creation of Learning Organization, it possesses no significant relationship with the establishment of Innovative Work Behavior among the leaders group. Learning Organization also does not mediate the effects between those two. Operational staff, nevertheless, still significantly and positively affected by relation as pointed out by multi­variate data analysis.
PENGARUH KUALITAS LAYANAN TERHADAP MINAT KUNJUNG KEMBALI DI RESTORAN KAIZEN BBQ GRILL & SHABU-SHABU SURABAYA DENGAN CUSTOMER EXPERIENCE SEBAGAI VARIABEL MEDIASI Angelina Putri; Carmenita Suhartono; Monika Kristanti
Jurnal Manajemen Perhotelan Vol. 9 No. 1 (2023): MARCH 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.1.46-54

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan yang terdapat pada restoran Kaizen BBQ Grill & Shabu-Shabu terhadap minat kunjung kembali konsumen dengan customer experience sebagai variabel mediasi. Pendekatan penelitian yang digunakan adalah kuantitatif, dan menggunakan purposive sampling sebagai teknik pengambilan sampel. Penelitian ini dilakukan kepada 171 responden yang pernah mengunjungi restoran Kaizen BBQ Grill & Shabu-Shabu setidaknya sekali dalam 3 bulan terakhir (September - November 2022). Penelitian ini menggunakan software Smart PLS untuk pengolahan data. Hasil dari penelitian ini menunjukkan bahwa  kualitas layanan memiliki pengaruh signifikan terhadap minat kunjung kembali, kualitas layanan berpengaruh signifikan terhadap customer experience, customer experience berpengaruh signifikan terhadap minat kunjung kembali dan customer experience memediasi pengaruh kualitas layanan terhadap minat kunjung kembali.
PERAN MARKETING FOOD INFLUENCER TIKTOK TERHADAP FOLLOWER ENGAGEMENT DAN PURCHASE INTENTION PARA PENGIKUT FEBRYAN DIO RAMADHAN Stanley Haoe; Jaffet Timothy Ganiwidjaja; Fransisca Andreani
Jurnal Manajemen Perhotelan Vol. 9 No. 1 (2023): MARCH 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.1.24-34

Abstract

Populernya media sosial, serta menyatunya media sosial ke dalam kehidupan sehari-hari masyarakat membuat brand perlu beradaptasi untuk menarik minat beli konsumen atau purchasing intention. Penelitian ini bertujuan mengetahui pengaruh antara peran marketing influencer tiktok terhadap follower engagement dan purchase intention. Jenis penelitian ini menggunakan metode kuantitatif dengan teknik non-probability purposive sampling sebagai metode pengambilan sampel dan mendapatkan 286 responden dengan kriteria mempunyai applikasi tiktok, mengikuti Febryan Dio Ramadhan, dan pernah melihat konten Febryan Dio Ramadhan. Penelitian ini menggunakan SPSS untuk pengujian pilot study dan SmartPLS untuk pengolahan data secara keseluruhan. Hasil penelitian ini adalah marketing influencer mempunyai pengaruh yang positif dan signifikant terhadap follower engagement, follower engagement mempunyai pangaruh yang positif dan signifikant terhadap purchase intention, marketing influencer juga berpengaruh secara positif dan signifikant terhadap purchasei intention melalui follower engagement.
PERSEPSI KEPUASAN TAMU TERHADAP KUALITAS PELAYANAN PARADISE HOTEL GOLF AND RESORT LIKUPANG Steven Yones Kawatak; Oktavianus Wayan Semuel; Mega Soputan
Jurnal Manajemen Perhotelan Vol. 9 No. 1 (2023): MARCH 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.1.1-8

Abstract

Jumlah kunjungan wisatawan yang terus meningkat seiring berkurangnya dampak dari pandemi COVID-19 menyebabkan persaingan hotel-hotel untuk menyediakan kualitas pelayanan yang lebih baik untuk meningkatkan tingkat kepuasan tamu. Penelitian ini dilaksanakan dengan tujuan untuk mengetahui persepsi kepuasan tamu Paradise Hotel Golf and Resort terhadap kualitas pelayanan yang disediakan. Responden dalam penelitian ini berjumlah 30 orang yang diperoleh melalui teknik snowball sampling yang kemudian mengisi kuesioner terkait lima dimensi kualitas pelayanan dan indikator-indikator dari setiap dimensi. Data yang diperoleh dianalisis dengan menggunakan metode rentang untuk mengetahui persepsi kepuasan responden. Hasil penelitian menunjukkan bahwa responden sudah merasa sangat puas terhadap Dimensi Bukti Fisik dan Kepastian serta merasa puas dengan Dimensi Keandalan, Daya Tanggap, dan Empati. Secara keseluruhan, responden berpersepsi puas terhadap kualitas pelayanan yang disediakan oleh Paradise Hotel Golf and Resort.
PENGARUH INTERNET OF THINGS DAN EXPERIENCE TERHADAP REVISIT INTENTION TAMU HOTEL ASTON INN JEMURSARI SURABAYA Eugene Katama Angkasa; Adrie Oktavio; Devi Rahnjen Wijayadne
Jurnal Manajemen Perhotelan Vol. 9 No. 1 (2023): MARCH 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.1.9-16

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh internet of things terhadap revisit intention tamu Hotel Aston Inn Jemursari Surabaya dengan experience sebagai variabel mediasi. Hasil analisis PLS-SEM dengan menggunakan data 150 orang tamu hotel menemukan bahwa internet of things mempengaruhi experience, internet of things mempengaruhi revisit intention, experience mempengaruhi revisit intention, dan experience terbukti mampu menjadi mediator dari hubungan antara internet of things dan revisit intention.
THE ROLE OF CITY’S BRAND EQUITY’S DIMENSION ON TOURIST’S VISIT INTENTION USING FAMILIARITY AS MEDIATION: A STUDY OF TANGERANG CITY INDONESIA Antony Stevanus Purba; Maria Dini Gilang Prathivi; Ririsma Sihombing
Jurnal Manajemen Perhotelan Vol. 9 No. 1 (2023): MARCH 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/jmp.9.1.17-23

Abstract

The purpose of this study is to determine the extent to which brand equity influences visitor interest to visit Tangerang city as one of the tourism destinations. The majority of empirical studies have proposed that brand recognition and familiarity with a tourist destination city (familiarity) has a positive correlation with the tourist destination's image. This research is to determine how much influence brand equity has using the dimension of brand quality, brand image, brand loyalty, and brand awareness as familiarity used as mediating variable.
Front Matter (Cover, Editorial, Table of Content) Jurnal Manajemen Perhotelan
Jurnal Manajemen Perhotelan Vol. 9 No. 1 (2023): MARCH 2023
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

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