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All Journal JURNAL ANSIRU PAI : Jurnal Pengembangan Profesi Guru Pendidikan Agama Islam Cendekia: Jurnal Ilmu Sosial, Bahasa dan Pendidikan Transformasi: Journal of Economics and Business Management Jurnal Riset Manajemen Jurnal Pendidikan Sosial dan Konseling Maeswara: Jurnal Riset Ilmu Manajemen dan Kewirausahaan Jurnal Nuansa: Publikasi Ilmu Manajemen dan Ekonomi Syariah Muqaddimah: Jurnal Ekonomi, Manajemen, Akuntansi dan Bisnis Cemara Education and Science Mandub: Jurnal Politik, Sosial, Hukum dan Humaniora Neraca Manajemen, Akuntansi, dan Ekonomi Journal Innovation In Education Jurnal Manajemen dan Pendidikan Agama Islam Jurnal Budi Pekerti Agama Islam Journal of International Multidisciplinary Research Jurnal Pendidikan, Sosial Dan Sains Jurnal Bisnis Kreatif dan Inovatif MAXIMAL
Tengku Darmansah
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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Journal : Transformasi: Journal of Economics and Business Management

 1 
Penerapan Manajemen Perkantoran Dalam Meningkatkan Pelayanan Administrasi Pendidikan Di Mts Yp. Ummul Quraa Tembung, Kec. Percut Sei Tuan, Kab. Deli Serdang, Sumatera Utara, Medan Tengku Darmansah; Azra Humaira; Fatin Syahirah; Salwa Nabila Damanik; Salwa Putri Verhan
Transformasi: Journal of Economics and Business Management Vol. 3 No. 2 (2024): June : Journal of Economics and Business Management
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/transformasi.v3i2.1659

Abstract

The aim of this study is to elucidate the application of office management in enhancing educational administrative services at MTs Yp. Ummul Quraa. The method utilized in this research is descriptive research using a qualitative approach. Data were gathered through interviews, observations, and documentation. The findings of this study demonstrate that the implementation of office management at MTs Yp. Ummul Quraa is clearly evident. Concrete evidence is observed in the organization of office space, employee discipline control, efforts to strengthen communication with all relevant parties, including administrative staff, students, and alumni, as well as the completion of tasks according to each employee’s responsibilities. Additionally, thorough planning in procuring office equipment and administrative supplies also supports the smooth flow of all administrative activities. Furthermore, customer satisfaction with the administrative services at MTs Yp. Ummul Quraa has met the expected quality standards, reflecting satisfactory service quality. These findings are consistent with the principles of customer satisfaction according to Philip Kotler, which encompass physical evidence, responsiveness to needs, reliability, empathy, and assurance.
Co-Authors Adhli Maulana Adinda Julia Putri Affiq faeyza Afrizal Rambe Ahmad Rifai Ahmad Rifa’i Aidelia Nova Liza Aisyah Fadilah Aisyah Oktaviana Anisah Aruan Anti Annisa Aulia Jannah Azra Humaira Dara Avira Dimas Dwika Syahramanda Dini Sholeha Erfiani Lubis Farras Fadhilah Fatin Syahirah Hadawiyanti Sinaga Hasyim Basid Siagian Hulga Ryan Shori Sihombing Ilham Martua Hasibuan Inda Lestari Indah Mayasari Indra Wahyudi Z Indri Febrianti Intan Nur’aini Jainatin Halomoan Harahap Khalisatun Husna Khoiriyah Syaharani Ritonga Laila Salsabina S Lia Sumayyah Liwa Ul Hamdi Silalahi M Padeli Wibowo M Yasir Ardiansyah M. Faqih Abdillah Harahap M. Padeli Wibowo Maisa Muti Salsabilla Hsb Malik Ubaidillah Malika Aulia Husnah Malika Aulia Husnah Saragih Maulana Harin Hanafi Melin Andila Muhammad Arby Fahrezi Muhammad Chaidir Muhammad Ibnu Muhammad Syahan Muhammad Wafi Siregar Nadiah Nazah Najwa Novia Ulfa Samosir Nanjah Fachira Ayundari Natasya Aulia, Icha Nazwa Alisya Harahap Nurul Atika Hasibuan Nurul Mupida Lubis Nurul Sufni Rahmatun Nisa Rasyita Dewi Lubis Raudhatul Jannah Ridwansyah Arifandi Rini Rahma Safitri Rizka Amanda Putri Rizki Rahmadani Safitri Rizqi Almaajid Saddam Maulana Salsabila Yasmin Salwa Nabila Damanik Salwa Putri Verhan Siti Arafah Effendi Siti Farimah Azzahro Simatupang Sri Solehatun Sri Wahyuni Tiara Amanda Tiara Lubis Ulfa Hayana Sari Harahap Winda Aidin Yudha Pratama Nasution Zaidan kholis