Articles
<![CDATA[Service Quality for Regional Drinking Water Company (PDAM) Sidoarjo Regency ]]>
<![CDATA[Cici Mei Nur Rostania]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 14 (2021): April ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v14i0.1132
<![CDATA[Stipulated in the 1945 Constitution, the implementation of public services in Indonesia is an effort to fulfill the basic needs and rights of every citizen. In fact, efforts to provide public services have not run optimally, especially in agencies that provide public services. One of them is the provision of clean water services at the Waru II Branch of Drinking Water Company, Sidoarjo Regency. The purpose of the study was to measure the quality of service at the Regional Drinking Water Company (PDAM) "Delta Tirta" Waru II Branch, Sidoarjo Regency. This research uses descriptive quantitative method. The results of this study indicate that the quality of service affects the performance assessment of the Regional Drinking Water Company (PDAM) "Delta Tirta" Waru II Branch Sidoarjo Regency shows that the quality of the service of PDAM Waru II Branch Sidoarjo Regency reaches (4.01). Based on the results of calculations using the servqual method on 5 indicators of public service quality assessment: 1. Tangible has an average score of performance (3.78), 2. Reliability has an average score of performance (4.29), 3. Responsiveness has an average score performance average (3.69), 4. Assurance has an average performance score (4.26), and Empathy has an average performance score (4.22).]]>
<![CDATA[Quality of Drinking Water Supply Services in Sidoarjo Regency ]]>
<![CDATA[Desi Diana Putri]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 15 (2021): July ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v15i0.1134
<![CDATA[PDAM Delta Tirta customers expressed complaints that the water does not flow, the water only flows at night, until the water does not flow for several days, and so on. Furthermore, regarding the quantity, the customers complained that the water that came out was small, and for the quality of the water, the customers complained that the water was cloudy yellow to black and smelly. This study aims to describe the quality of drinking water supply services at PDAM Delta Tirta Sidoarjo. The research method used is descriptive qualitative. The data collection techniques obtained are interviews, field observations and documentation. The quality of drinking water supply services at PDAM Delta Tirta Sidoarjo is quite good but needs improvement and improvement in the dimensions of responsiveness. And there are still several obstacles, including the continuity of water flow not being carried out properly, leak sensors are only found in large pipes, cost certainty is disrupted during PSBB during the Covid-19 pandemic, and customer complaints do not receive any follow-up.]]>
<![CDATA[Simplification and Automation of the Administration of Public Relations Services at the Secretariat of the DPRD Sidoarjo Regency ]]>
<![CDATA[Anggara Tri Suwito]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 16 (2021): October ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v16i0.1140
<![CDATA[Technology is dominating and experiencing rapid development so that public services that are very important for bureaucratic reform are public relations services. Public Relations plays a role in managing information openly and easily accessible to the public so as to realize a transparent, effective, efficient, accountable and accountable state administration. Every Public Agency has the authority to disclose public information, so that the existence of public information disclosure rules for the Sidoarjo Regency DPRD is very important in forming a positive image to the public or society. The method used is descriptive qualitative data obtained through observation, documentation, interviews and using sources from books, journals, and policy documents. The results of this study indicate that the simplification of the automation of management carried out, especially in the field of public relations at the Secretariat of the DPRD Kab. Sidoarjo media facilities Website, Mata Delta application, Instagram and Facebook are still in the process of being repaired and the human resources that manage them are still minimal.]]>
<![CDATA[Physical Evidence (Tangibles) in Class III Inpatient Services at Sidoarjo Regency Hospital ]]>
<![CDATA[Mawar Monicha]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 16 (2021): October ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v16i0.1141
<![CDATA[Improving public services organized by hospital agencies is often a community demand. In general, the cause is an imbalance between the number of service requests and the hospital's ability to meet these needs. As a result, service recipients often criticize the services they receive. This study aims to determine and analyze the Physical Evidence (tangibles) in Class III Inpatient Services Bhayangkara Pusdik Sabhara Porong Hospital, Sidoarjo Regency. This study used descriptive qualitative method. The results showed that physical evidence (tangibles) in Class III Inpatient Services at Bhayangkara Pusdik Sabhara Porong Hospital, Sidoarjo Regency was running quite well, in terms of the administrative service process that was not difficult, the condition of the sleeping facilities was quite good and comfortable, but still needs attention. and improved regarding the number of inadequate bed facilities, cleanliness and additional chairs for the patient's family.]]>
<![CDATA[Performance Quality of the State Civil Apparatus of the Sidoarjo Regency Transportation Service ]]>
<![CDATA[Pujo Pujo]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 12 (2020): October ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v12i0.1153
<![CDATA[The State Civil Apparatus (ASN) is a government employee who has a very important role in the implementation of local and regional development. The State Civil Apparatus (ASN) in charge of the Sidoarjo Regency Transportation Service carries out services and maintains an excellent work ethic, as well as the totality of performance so as to provide benefits to the community. The purpose of this research is to describe and analyze the quality of the performance of the State Civil Apparatus at the Transportation Service of Sidoarjo Regency. This study focuses on a performance theory proposed by Mitchell with performance indicators, namely the quality of work. This study uses a descriptive qualitative method with data obtained and collected using observation, documentation, interviews and using books, journals and policy documents as sources. The results of this study are the quality of the performance of the State Civil Apparatus at the Transportation Service of Sidoarjo Regency which has shown good work results in accordance with the rules and tasks given. The existence of providing welfare for the apparatus in the form of rewards for employees whose performance has a positive impact on work motivation. The level of awareness of responsibility in carrying out the duties of each State Civil Apparatus is already high, either with direct or indirect supervision by the leadership.]]>
<![CDATA[Efforts to Improve Discipline of Sidoarjo Regency Environmental and Hygiene Service Employees ]]>
<![CDATA[Tri Yan Putra Pamungkas]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 12 (2020): October ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v12i0.1154
<![CDATA[Work discipline is highly emphasized to civil servants for the success of an organization or government agency, which is more broadly a common goal that has been designed together. The purpose of this study is to analyze and describe the level of performance and factors that affect the performance of employees at the Department of Environment and Hygiene, Sidoarjo Regency. The method used is a qualitative method with a descriptive approach. This study focuses on one performance indicator, namely discipline. Data collection techniques in the form of observation, documentation, and interviews with sampling technique. The data analysis technique is by collecting data, presenting data, reducing data, and drawing conclusions. The results of this study indicate that employees at the Environmental and Hygiene Service of Sidoarjo Regency still have employees who are late and neglect finger print attendance. In addition, there is a lack of motivation from leaders to their subordinates not to be late.]]>
<![CDATA[The Government's Role as a Pioneer in Raising Public Awareness About Waste Management ]]>
<![CDATA[Risa Prasasti Anggraeni]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 10 (2020): April ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v10i0.1160
<![CDATA[The role of the village government in this case is influential in increasing public awareness about waste management in Lalak Village with the village government program, namely sorting waste independently which aims to increase public awareness about the importance of waste management due to the lack of role of the village government in increasing public awareness through management rubbish. The purpose of this study was to determine and understand the role of the village government which has an impact on public awareness in waste management in Lajuk Village, Porong District, Sidoarjo Regency. This study focuses on the role of the village government, namely the role of the village government as a pioneer. The method used in this study is descriptive qualitative method with data collection techniques carried out by observation, documentation, interviews with informants and using sources from books and journals.]]>
<![CDATA[Service Quality for Village Government ]]>
<![CDATA[Hary Putra Wibowo]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 18 (2022): April ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v18i0.1212
<![CDATA[The Village Government is one part of the state administrators who have the task of providing good quality public services to the community based on five indicators of public services, namely tangible, reliability, responsiveness, assurance and empathy. The analysis technique in this study uses the service quality (Servqual) technique or a technique that produces a gap score derived from the results of service performance to the community with the expectation of service quality expected by the community. The results of this study indicate that the quality of administrative services for the Banjarbendo Village Government, Sidoarjo District, Sidoarjo Regency can be categorized as poor administrative service quality because it produces an overall average gap score (-0.3400) and a gap score on the five dimensions 1) Physical Evidence/ Tangible (-0,13809) with bad category, 2) Reliability (-0.3728) with bad category, 3) Responsiveness (-0.3356) with bad category, 4) Assurance (-0.3587) with bad category, and 5) Caring/Empathy (-0.2548) with bad category.]]>
<![CDATA[Communication Strategy Of The Pepelingasih Program ]]>
<![CDATA[Mada Silvia Rahmawanti]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 20 (2022): October ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v20i0.1226
<![CDATA[Pepelingasih program involving pioneer youths throughout the province that concentrates on environmental care, especially river cleanliness from piles of garbage. Pepelingasih as a government program certainly has many challenges, in addition to the lack of public awareness regarding waste as well as how to implement or implement other programs to have a positive impact. This study aims to determine the communication strategy of the Pepelingasih program in Sidoarjo Regency. The focus in this research is Implementation according to Edward III on communication in Pepelingasih, Sidoarjo Regency. This study used a qualitative descriptive research method. Data collection techniques are through observation, interviews and document analysis. The data analysis technique uses the Miles and Huberman model in Sugiyono (2014: 246), namely data collection, data reduction, data presentation, drawing conclusions. The result of this research is that communication in the transmission dimension has been going well in accordance with the applicable standard procedures and guidelines. The dimension of clarity in getting public information can be seen on the Disparbudpar and Pepelingasih Instagram, and you can also come directly to the Sidoarjo Regency Disparbudpar office by meeting the youth staff. The consistency dimension has provided consistent services and information based on Standard Operating Procedures.]]>
<![CDATA[The Effect of Employee Performance on the Quality of Administrative Services ]]>
<![CDATA[Novia Dwi Putri]]>;
<![CDATA[Lailul Mursyidah]]>
<![CDATA[ Indonesian Journal of Public Policy Review Vol 19 (2022): July ]]>
Publisher : <![CDATA[Universitas Muhammadiyah Sidoarjo ]]>
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DOI: 10.21070/ijppr.v19i0.1227
<![CDATA[The purpose of this study was to determine and analyze the effect of employee performance on the quality of administrative services at the Tanggulangin District office, Sidoarjo Regency. The research method used is correlational quantitative research. The sampling technique was Accidental Sampling and the determination of the sample size using Isaac & Michael's table calculations amounted to 347 respondents. The results of data analysis obtained from the respondents' questionnaires indicate that there is an influence between employee performance and the quality of administrative services at the Tanggulangin District office, Sidoarjo Regency as evidenced by the partial test with the value of the independent variable obtained that (sig < a = 0.000 < 0.05). This result is also evidenced by a simple linear regression analysis test, the value obtained from a simple linear regression analysis of employee performance is 0.837. Multiple correlation coefficient test obtained a value of 0.716 or close to 1 so that there is a strong relationship between the independent variables and the dependent variable. Multiple Determination Test to get the results of R Square is 0.576. It means that the rise and fall of the dependent variable is influenced by the independent variable, namely 57.6%, while the remaining 42.4% is influenced by other variables outside the variables studied.]]>
