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All Journal The Jurnal Arsip Rekayasa Sipil dan Perencanaan (Journal of Archive in Civil Engineering and Planning) Aceh International Journal of Science and Technology Jurnal Teknik Sipil Journal of The Civil Engineering Student PESARE: Science and Engineering Service Journal
Fitrika Mita Suryani
Jurusan Teknik Sipil, Fakultas Teknik, Universitas Syiah Kuala
Agriculture, Biological Sciences & Forestry Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Engineering Environmental Science Public Health Transportation

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Journal : Aceh International Journal of Science and Technology

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Importance-Performance Analysis in Public Transport Level of Service: A Case Study of The Trans Koetaradja Bus in Banda Aceh Cut Mutiawati; Fitrika Mita Suryani; Renni Anggraini
Aceh International Journal of Science and Technology Vol 11, No 1 (2022): April 2022
Publisher : Graduate Program of Syiah Kuala University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (641.246 KB) | DOI: 10.13170/aijst.11.1.23146

Abstract

Traffic congestion often occurs in many cities, particularly in developing countries, mainly due to excessive private vehicles instead of public transport. To solve the problem, public transport should improve its level of services to attract more people to use it. Therefore, it is essential to observe to what extent people's satisfaction with public transport regarding its operation. This research aims to analyze the satisfaction level of bus passengers in Banda Aceh City concerning the expected satisfaction and observed performance. The passengers' satisfaction level was analyzed using the important performance analysis (quadrant analysis) method. The results showed that people's perception of the level of service of Trans Koetaradja buses was still acceptable. However, the arrival and departure time still needs to be improved. Further, dedicated bus lane planning is essential to avoid traffic jams so that the travel time can be much shorter. The fleet of operating buses is sufficient, and free-of-charge fares still need to be applied.
Co-Authors Aida Hanif Cut Mutiawati Cut Mutiawati Faisal Syahrul Farhan Afnan humaira humaira Juliana Fisaini Lulusi Lulusi Luthfi Chaliqi Taufiq M Isya M. Isya M. Isya Muhammad Hafiez Muhammad Isya Nurlely Nurlely Renni Anggraini Ruhdi Faisal Sofyan M. Saleh Sofyan M. Saleh Taslimul Haq Teuku Mustaqim Waqas Yuseva Yuseva