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All Journal Jurnal Ilmu Manajemen (JIM) Jurnal Minds:Manajemen Ide dan Inspirasi Journal of Business and Behavioural Entrepreneurship Ekuilibrium : Jurnal Ilmiah Bidang Ilmu Ekonomi Jurnal Muara Ilmu Ekonomi dan Bisnis Jurnal Abdi: Media Pengabdian Kepada Masyarakat JOSSAE (Journal of Sport Science and Education) Airlangga Journal Innovation Management International Journal of Economics, Management, Business, and Social Science Abimanyu: Journal of Community Engagement PUSAKA: Journal of Tourism, Hospitality, Travel and Business Event Nomicpedia: Journal of Economics and Business Innovation
Tias Andarini Indarwati
Universitas Negeri Surabaya
Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Journal : Jurnal Minds:Manajemen Ide dan Inspirasi

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The Effects of E-Trust and E-Service Quality to E-Loyalty with E-Satisfaction as the Mediation Variable (The Study of Bebas Bayar Application User’s in Indonesian) Febrianto Gotama; Tias Andarini Indarwati
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 6 No 2 (2019): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v6i2.9503

Abstract

This research aims to examine the effect of e-trust and e-service quality on e-loyalty of Bebas Bayar application with e-satisfaction as a mediation variable. This study used a non-probability sampling of 220 respondents and path-analysis. The results of this study show that all proposed variable hypotheses are significant, but e-service quality has no significant influence on e-loyalty. E-trust and e-service quality have a significant effect on e-loyalty with e-satisfaction as a mediation variable.
Co-Authors Adita Primadana Sugandha Agatha Christy Avega Dumatri Ahmad Mahshun Annisa Aurelia Eksananda Dani Primanata Dumatri, Agatha Christy Avega Dyan Erlyn Oktania Erta Erta Febrianto Gotama Firman Adhar Wisandiko Furqan Abdullah Grace Chintia Sutanto Hapsari Shinta Citra Puspita Hapsari Shinta Citra Puspita Dewi Imami Arum Tri Rahayu Kristando, Liskia Maria Magfirah Safitri Purnapardi Mochamad Luqmanul Hakim Mohc. Velian Muhajir Muh Ariffudin Islam Muhammad Iqbal Kamaruzzaman Muhammad Saif Nindria Untarini Nurul Indawati Purwohandoko Purwohandoko R.A. Sista Paramita Ramadhan Maruta Ramadhan Maruta Pradana Riska Dhenabayu Rosa Prafitri Juniarti Sutanto, Grace Chintia Taraoktavia, Viyo Tri Viyo Tri Taraoktavia Whindya Rahmadi Muhammad Wisandiko, Firman Adhar Yudhistira Rangga Paksi