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All Journal Majalah Kedokteran Gigi Indonesia Jurnal Kedokteran Gigi Universitas Padjadjaran Padjadjaran Journal of Dentistry Padjadjaran Journal of Dental Researchers and Students

Asty Samiaty Setiawan

Departemen Ilmu Kesehatan Gigi Masyarakat, Fakultas Kedokteran Gigi, Universitas Padjadjaran, Bandung, Jawa Barat

Author-ID : 2873256

Biochemistry, Genetics & Molecular Biology Dentistry Health Professions Immunology & microbiology Medicine & Pharmacology Public Health

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Kepuasan pengguna jasa pelayanan kesehatan di Rumah Sakit Umum Bahtera Mas KendariSatisfaction of health services users of Bahtera Mas General Hospital Kendari Sitti Rahma; Cucu Zubaedah; Asty Samiaty Setiawan
Jurnal Kedokteran Gigi Universitas Padjadjaran Vol 28, No 2 (2016): Agustus
Publisher : Fakultas Kedokteran Gigi Universitas Padjadjaran

Pendahuluan: Kepuasan merupakan perbandingan harapan dengan kinerja yang dirasakan pelanggan/pengguna. Tujuan penelitian ini adalah menilai kepuasan pengguna jasa pelayanan kesehatan di Rumah Sakit. Metode: Jenis penelitian deskriptif survei. Populasi adalah pengguna Rumah Sakit Umum Bahteramas Kendari. Pengambilan sampel dilakukan secara purpoisive sampling, penelitian dilakukan dengan memberikan kuesioner kepuasan pengguna rumah sakit. Sampel terjaring 200 orang. Variable penelitian adalah kepuasan pengguna rumah sakit dengan 14 (empat belas) indikator. Hasil: Indikator prosedur pelayanan dan indikator persyaratan pelayanan mempunyai indeks kepuasan yang kurang sedangkan indikator kejelasan petugas, kedisiplinan petugas, tanggung jawab petugas, kemampuan petugas, kecepatan petugas, keadilan memdapatkan pelayanan, kesopanan dan keramahan petugas, kepastian jadwal pelayanan, kenyamanan lingkungan dan keamanan lingkungan masing-masing indicator mempunyai nilai indeks kepuasan yang baik. Secara keseluruhan indeks kepuasan Rumah sakit Umum Bahteramas Kendari mempunyai indeks kepuasan katagori B yaitu baik. Simpulan: Pengguna jasa merasakan kepuasan jasa pelayanan kesehatan Rumah Sakit Umum Bahtera Mas Kendari.Kata kunci: Kepuasan pengguna, dimensi pelayanan, rumah sakit. ABSTRACTIntroduction: Satisfaction is a comparison of expectations with the performance perceived by the customer / user. The purpose of this study was to assess the satisfaction of users of health services in hospitals. Methods: Type of survey descriptive research. The population is the user of Bahteramas Kendari General Hospital. Sampling was done by purpoisive sampling. The research was carried out by giving satisfaction questionnaires to hospital users. Samples netted 200 people. The research variable is the satisfaction of hospital users with 14 (fourteen) indicators. Results: Service procedure indicators and service requirements indicators have a lack of satisfaction index, while indicators of clarity of officers, discipline of officers, responsibilities of officers, ability of officers, speed of officers, fairness get service, politeness and friendliness of officers, certainty of service schedules, environmental comfort and environmental security each indicator has a good satisfaction index value. Overall satisfaction index of Bahteramas Kendari General Hospital has category B satisfaction index which is good. Conclusion: Service users feel the satisfaction of the health services of the Bahtera Mas Kendari General Hospital.Keywords: User satisfaction, service dimensions, hospital.

Indeks plak masyarakat suku Baduy sebelum dan sesudah menyikat gigi menggunakan sabut kelapaPlaque index of the Baduy tribe community before and after toothbrushing with coconut fibre Gracety Shabrina; Riana Wardani; Asty Samiaty Setiawan
Jurnal Kedokteran Gigi Universitas Padjadjaran Vol 29, No 2 (2017): Agustus
Publisher : Fakultas Kedokteran Gigi Universitas Padjadjaran

Pendahuluan: Menyikat gigi merupakan salah satu cara untuk menjaga kesehatan gigi dan mulut yang dipengaruhi oleh alat dan teknik yang digunakan. Masyarakat Suku Baduy menyikat gigi menggunakan sabut kelapa. Tujuan penelitian adalah untuk mengetahui perbedaan indeks plak Masyarakat Suku Baduy sebelum dan sesudah menyikat gigi menggunakan sabut kelapa. Metode: Metode penelitian yang dilakukan bersifat pra-eksperimental, dengan rancangan one group pretest-posttest. Sampel terdiri dari 36 orang yang diperoleh secara purposive sampling. Metode penilaian plak yang digunakan adalah indeks plak O’Leary dan New Method of Plaque Scoring (NMPS). Data yang diperoleh berupa indeks plak dan dianalisis secara statistik menggunakan uji statistik χ2 (Chi-square). Hasil: Hasil uji statistik χ2 (Chi-square) menunjukkan perubahan indeks plak O’Leary bahwa nilai χ-hitung yang diperoleh (10,060) > χ-tabel (7,815), sesuai dengan kriteria pengujian hipotesis bahwa H0 ditolak, sedangkan pada indeks plak NMPS.nilai χ-hitung yang diperoleh (2,455) > χ-tabel (5,991), sesuai dengan kriteria pengujian hipotesis bahwa H0 diterima. Simpulan: Terdapat perubahan bermakna berdasarkan indeks plak O’leary pada masyarakat Suku Baduy antara sebelum dengan sesudah menggosok gigi menggunakan sabut kelapa yang termasuk dalam kategori buruk, namun tidak terdapat perubahan yang bermakna berdasarkan indeks plak NMPS yang termasuk dalam kategori baik.Kata kunci: Indeks plak O’Leary, New Method of Plaque Scoring (NMPS), Baduy, menyikat gigi, sabut kelapa. ABSTRACTIntroduction: Brushing your teeth is one way to maintain healthy teeth and oral cavity, which is influenced by the tools and techniques used. The Baduy tribe people brush their teeth using coconut fibre. The purpose of the study was to determine the differences in the Baduy tribe plaque index before and after brushing teeth using coconut fibre. Methods: The research method was pre-experimental, with one group pretest-posttest design. The sample consisted of 36 people obtained by purposive sampling. The plaque assessment method used were the O’Leary and New Method of Plaque Scoring (NMPS) plaque index. Data collected in the form of plaque indices and analysed statistically using the χ2 (Chi-square) statistical test. Result: The results of the statistical test χ2 (Chi-square) showed the change in the O’Leary plaque index that the χ-count value obtained (10.060) > χ-table (7.815), according to the hypothesis testing criteria that H0 was rejected; while the NMPS plaque index χ-count value obtained (2.455) > χ-table (5.991), according to the hypothesis testing criteria that H0 was accepted. Conclusion: There was a significant change in the Baduy tribe O'Leary plaque index before and after brushing teeth using a coconut fibre which was categorised as poor, but there were no significant changes in the NMPS plaque index which belongs to the good category.Keywords: O’Leary plaque index, New Method of Plaque Scoring (NMPS), Baduy, brushing teeth, coconut fibre.

Co-Authors Akhyar Dyni Zakyah Anggun Rafisa Anne Agustina Suwargiani Ardena Maulidia Hamdani Avi Laviana Azlina Nuur Sanjaya Cucu Zubaedah Dede Sutardjo Dudi Aripin Erry Mochamad Arief Fidya Meditia Putri Gilang Yubiliana Gilang Yubiliani Gracety Shabrina Indah Dewi Yvatrani Jenny Diana Netty Suryanti Nina Djuastina Novita Islamiati Nuzulul Hafizoh Riana Wardani Rizky Vijani Sarah Margareth Boanjoy Sarah Vania Alfira Shekarwangi Rosabella Sitti Rahma Sri Susilawati Sunardhi Widyaputra Syarifa Salsabila Assagaff Tiarani Maudi Wulan Desika Fajri

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