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All Journal Jurnal Konstruksia Sinergi Jurnal Rekayasa Sipil Syntax Literate : Jurnal Ilmiah Indonesia Majalah Ilmiah Pengkajian Industri Jurnal Infrastruktur Syntax Idea Jurnal Darma Agung PENGARUH SISTEM KEUANGAN DAN KEBIJAKAN MONETER TERHADAP PERTUMBUHAN EKONOMI PADA ERA ORDE BARU DALAM PERSPEKTIF EKONOMI ISLAM Journal of Industrial and Engineering System Jurnal Riset Teknologi Pencegahan Pencemaran Industri Asia Pacific Journal of Management and Education(APJME) International Journal of Applied Business and International Management Asia Pacific Journal of Management and Education
Mawardi Amin
Department Of Civil Engineering, Universitas Mercu Buana
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Social Sciences Transportation Other

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Journal : Jurnal Infrastruktur

 1 
THE EFFECT OF TOLL ROAD SPM SERVICE SUBSTANCE ON TOLL ROAD USER SATISFACTION IN THE JABODETABEK AREA Desy Mei Dina Desy Mei Dina; Mawardi Amin
Jurnal Infrastruktur Vol 9 No 1 (2023): Jurnal Infrastruktur
Publisher : Jurnal Infrastruktur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/infrastruktur.v9i1.4086

Abstract

The purpose of this study is to find out the 8 (eight) service substance at minimum service standards which include road conditions, travel speed, accessibility, mobility, safety, rescue units, environment and rest areas and services that affect toll road user satisfaction. This study uses a questionnaire to toll road users, especially in the Jabodetabek area with the SEM-PLS method and the help of SMART-PLS. from the results and analysis of the data described, it is stated that there are 5 (five) service substance that have a negative relationship to the satisfaction of toll road users including road conditions, mobility, safety, environment, and service rest area. Then for the 3 (three) service substances that have a positive relationship to the satisfaction of toll road users, namely travel speed, accessibility and assistance units. This is shown from the results of road conditions to satisfaction obtained of 0.205, the value is <t-table 1.96, travel speed is 2.023 > t-table 1.96, accessibility is 3.216 > t-table 1.96, mobility is 0.916 < t-table 1.96, safety of 0.916 < t-table 1.96, aid units of 5.601 > t-table of 1.96, environment of 1.217 < t-table of 1.96 and rest and service area of 1.016 < t-table of 1.96 on user satisfaction
Co-Authors Agus Suroso Agus Suroso Albert Eddy Husin Anggi Raditya Anindhya Mustika Larasati Bagus Prima Anugerah Benjamin Julies Lekatompessy Budi Susetyo Carolina Masriani Sitompul Conshita Hubertha Dhiu Desy Mei Dina Desy Mei Dina Dimas Aryo S Dwi Agus P Emeralda Insani. N. S. P. J. D. S. P Erlangga Rizqi F Helmi Umar Ambadar Heni Kustiah Imam Sugeng Santoso imamsugeng santoso Khairul Imam M.Agus Primatama Mohammad Kholis Ardiansyah Muhammad Agus Primatama Mulyadi Sinung H Niniek Lannyati Pariatmono Ponijo Ponijo Putra Hidayat Resmi Bestari M Rudy Nugroho Sarwono Hardjomuljadi Sarwono Hardjomuljadi Sebayang, Ika Sari Damayanthi Shanti Astri Noviani Shanti Astri Noviani Sherafina Reni Cahayanti Sitompul, Carolina Masriani Tatang Korniawan Thiya Fiantika Tri Gusbian Vian Marantha Haryanto Wimpie Agoeng N. A Yundari, Yundari Yunita Dian Suwandari