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All Journal International Journal of Electrical and Computer Engineering International Journal of Evaluation and Research in Education (IJERE) Jurnal Manajemen dan Bisnis Sriwijaya MIX : Jurnal Ilmiah Manajemen Binus Business Review JOIV : International Journal on Informatics Visualization Warta Ardhia : Jurnal Perhubungan Udara Social Economics and Ecology International Journal (SEEIJ) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Journal of Business Studies and Management Review

Ridho Bramulya Ikhsan

Bina Nusantara University

Author-ID : 3479531

Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Social Sciences Transportation Other

Published : 16 Documents Claim Missing Document

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After-sales service to increase customer satisfaction: application of importance performance analysis method Andrianto Susilo; Ridho Bramulya Ikhsan
Journal of Business Studies and Management Review Vol. 3 No. 2 (2020): JBSMR Vol. 3 No.2, June 2020
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

This research will assess customer satisfaction with after-sale services for customers who use interior design services in Jakarta. This type of study is qualitative descriptive with survey data collection techniques—the data survey collected by cross-sectional. The data collection method uses a questionnaire distributed to 100 customers who used interior design services in Jakarta. The analytic approach used is Importance-Performance Analysis (IPA). The results of the research have successfully identified customer satisfaction with the after-sales service. There are 6 out of 20 attributes perceived as unsatisfied customers, while other attributes are perceived to be moderately satisfied and satisfied by interior design service customers in Jakarta.

FACTORS AFFECTING THE REPURCHASE INTENTION OF E-COMMERCE CUSTOMERS IN SHARING ECONOMY ACTIVITIES Warniancy Ariesty; Ridho Bramulya Ikhsan
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

The sharing economy is a peer-to-peer activity in which people can obtain, provide, or share access to goods and service facilitated by a community-based online platform. However, transaction activities in e-commerce platforms frequently result in a slew of issues, including a lack of security for customer privacy data, fraud, and other risks that reduce consumers' willingness to make repeat purchases in e-commerce. The purpose of this study was to determine the factors that affect repurchase intentions, such as information quality, transaction security, and trust. Quantitative methods are used to solve the hypothesis. The research data was collected employing a questionnaire distributed to 160 customers who had shopped on the e-commerce platform. Questionnaire data were analyzed using PLS-SEM. The results indicate that the quality of information and transaction security has a positive and significant effect on trust, and trust has a positive and significant impact on repurchase intentions in e-commerce

THE CONSTRUCTION OF RELIGIOSITY ROLE IN CAUSALITY RELATIONSHIP WITH CONSUMER BEHAVIOR INTENTION Daru Asih; Ridho Bramulya Ikhsan; Nurul Komara Fajrin; Fadhila Dhia Malihah
Journal of Business Studies and Management Review Vol. 5 No. 1 (2021): JBSMR, Vol. 5 No.1, December 2021
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

This study is intended to examine the role of religiosity in the causal relationship between the use of Instagram social media and the behavioral intentions of consumers towards culinary products, whether the role of the construct of religiosity in the relationship mediates or moderates. In addition, the purpose of this study was to examine the effect of using advertising through social media, in this case, Instagram, on the behavioral intentions of consumers on SME culinary products. The survey was conducted on 200 respondents using Instagram using the purposive sampling technique. Data analysis was performed using Structural Equation Modeling, with Smart PLS program.

DRIVING FORCES: EXPLORING THE IMPACT OF SOCIAL MOTIVES ON ENTREPRENEURIAL ORIENTATION AND KNOWLEDGE MANAGEMENT BEHAVIOR THROUGH THE MEDIATING LENS OF ENTREPRENEURIAL ORIENTATION Randy Hadipoespito; Maria Grace Herlina; Ridho Bramulya Ikhsan
JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW Vol. 7 No. 2 (2024): JBSMR, Vol 7 No.2 June 2024
Publisher : Management Department, Faculty of Economics and Business, Universitas Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22437/jbsmr.v7i2.33816

This study explores the impact of McClelland's social motives on entrepreneurial orientation (EO) and knowledge management behaviour (KMB), examining EO's mediating role in this relationship. Utilising a sample of 302 employees from Greater Jakarta, data were collected through online surveys and analysed using partial least square structural equation modeling (PLS-SEM). The findings reveal that social motives significantly influence EO, positively impacting KMB. The study underscores the importance of fostering a workplace culture that supports social motives such as achievement, power, and affiliation, as these drive entrepreneurial behaviours and effective knowledge management practices. EO serves as a crucial mediator, amplifying the beneficial effects of social motives on KMB. These insights suggest that organisations can enhance their innovation and competitive advantage by strategically managing human and knowledge resources. Practical implications include implementing policies and training programs that cultivate social motives and entrepreneurial orientation. Future research should explore the longitudinal effects and the moderating roles of organisational culture and leadership style, providing a more comprehensive understanding of these dynamics across diverse contexts.

Co-Authors Ahmad Fakhrorazi Andrianto Susilo Aries Aries Daru Asih Dewulf Wouter Dony Saputra Engkos Achmad Kuncoro Eriana Astuty Fadhila Dhia Malihah Foo-Wah Lim Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo Hartiwi Prabowo Ivan Sangkereng Juliater Simamarta Karina Silitonga Laranza Destami Br Sinukaban Lianna Wijaya Maria Grace Herlina Muchsin Saggaff Shihab Nik Abdullah Nurul Komara Fajrin Radindya Citta Dinegoro Randy Hadipoespito Rania Ramadhanty Annur Rini Kurnia Sari Robin Cahyadi Rudy Aryanto Teguh Sriwidadi Warniancy Ariesty Wei-Kit Loke Yudi Fernando Yudi Fernando Yuniarty Yuniarty Yuniarty Yuniarty Yuniarty Yuniarty

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