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All Journal Jurnal Abdimas Mandiri International Journal of Social and Management Studies (IJOSMAS) International Journal of Educational Review, Law And Social Sciences (IJERLAS)
Helmy Ivan Taruna
Universitas Bina Sarana Informatika
Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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The Influence of Service Quality and Price on Alfamart Consumer Loyalty with Customer Satisfaction As Mediation Variables Mety Titin Herawaty; Aprillia Aprillia; Aan Rahman; Luthfia Rohimah; Helmy Ivan Taruna; Etik Dwi Styaningrum; Dede Suleman
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): April 2022
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (544.63 KB) | DOI: 10.5555/ijosmas.v3i2.179

Abstract

This study aims to analyze the quality of service and price on consumer loyalty, with the variable customer satisfaction as a mediating variable. Data collected from 100 respondents of Alfamart minimarkets in Jakarta, Bogor, Depok, Tangerang and Bekasi. The distribution was carried out during December 2021, using the google form due to the pandemic conditions. The research method used is purposive sampling, namely people who shop at the Alfamart Minimarket in the last month and are willing to fill out the questionnaire that the researcher gave. The collected data were analyzed using Structural Equation Modeling with SmartPLS version 3.0 software. Hasil penelitian menunjukkan Service Quality has a positive and significant effect on Customer Satisfaction, Price has a positive and significant effect on Customer Satisfaction, Service Quality has a positive and significant effect on Customer Loyalty, Price has a no significant effect on Customer Loyalty, Customer Satisfaction has a no significant effect on Customer Loyalty, Customer satisfaction did not significantly mediate the service quality and price variables on consumer loyalty.
Mediation Of Buying Interest On Price Perception And Product Quality Towards Acer Laptop Purchase Decisions Puji Yuniarti; Zulkifli Zulkifli; Wiwin Wianti; Resti Yulistria; Raden Ati Haryati; Roy Irawan; Eulin Karlina; Helmy Ivan Taruna
International Journal of Social and Management Studies Vol. 3 No. 6 (2022): December 2022
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5555/ijosmas.v3i6.254

Abstract

This study intends to investigate how consumer interest in buying affects consumer perceptions of product quality and pricing while making decisions to buy Acer laptops. Users of Acer laptops in Jakarta who were sampled for this study by completing an online questionnaire made up the respondents. Purposive sampling was used as the method of data gathering. Software called SmartPLS 3.0 is used to process the collected data. The study's findings show that only price perceptions have an impact on consumers' decisions to buy Acer laptops, and that buying interest is not a significant mediating element that influences both price perception and product quality.
DIGITAL MARKETING UNTUK KEBERLANGSUNGAN USAHA EKONOMI KREATIF UMKM WANOJA BINANGKIT BOGOR Aan Rahman; Puji Yuniarti; Ratih Setyo Rini; Helmy Ivan Taruna
Jurnal Abdimas Mandiri Vol 6, No 3
Publisher : UNIVERSITAS INDO GLOBAL MANDIRI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jam.v6i3.2707

Abstract

Pemberlakuan kembali pembatasan mobilisasi masyarakat selama pandemi karena peningkatan Virus Corona varian Omicron yang diterapkan pemerintah semakin menumbuhkan kebiasaan baru dalam kehidupan bermasyarakat untuk mendukung upaya pencegahan dan pengendalian virus Covid-19. Pembatasan ini juga berlaku dalam kegiatan berorganisasi, salah satunya kegiatan pengabdian masyarakat kepada mitra kelompok masyarakat dengan selalu mengedepankan protokol kesehatan. Permasalahan utama Wanoja Binangkit Kabupaten Bogor antara lain kemampuan pengurus dan anggota dalam bidang memasarkan produk UMKM secara online atau e-marketing masih kurang, Solusi yang disampaikan melalui kegiatan pengabdian masyarakat ini yaitu dengan melaksanakan pelatihan kepada pengurus Wanoja Binangkit Kabupaten Bogor tentang pelatihan implementasi digital marketing untuk keberlangsungan usaha ekonomi kreatif agar dapat memanfaatkan dan menerapkan e-marketing sebagai pertahanan ekonomi Bentuk kegiatan pelatihan dilakukan secara virtual memanfaatkan teknologi melalui media online aplikasi Zoom oleh dosen UBSI yang telah ditunjuk sebagai tutor. Pelatihan ini memberikan dampak positif bagi keberlangsungan usaha ekonomi kreatif UMKM Wanoja Binangkit di tengah Pandemi Covid 19  dan akan dilaksanakan secara bertahap dan berkesinambungan agar diperoleh hasil yang optimal.Kata kunci : Digital Marketing, Ekonomi Kreatif
THE INFLUENCE OF BRAND AND TRUST ON ONLINE CONSUMER BUYING INTEREST Dede Suleman; Yohanes Totok Suyoto; Wiwin Wianti; Etik Dwi Styaningrum; Supriatin; Rohani Lestari Napitupulu; Helmy Ivan Taruna
International Journal of Educational Review, Law And Social Sciences (IJERLAS) Vol. 3 No. 3 (2023): May
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijerlas.v3i3.887

Abstract

This research study aims to investigate the impact of brand and trust on the online consumer buying interest. With the increasing number of online shopping platforms, it is essential to understand the factors that drive consumers' purchasing decisions. The study will be conducted using a quantitative research approach, and data will be collected through a survey. The sample will consist of online shoppers who have made purchases in the last six months. The study will explore the relationship between brand and trust and their effect on online consumer buying interest. The study will also investigate the mediating effect of trust on the relationship between brand and online consumer buying interest. The study will use a regression analysis to analyze the data. The findings of this research will have implications for marketers and businesses looking to improve their online sales. The study will provide insight into the importance of building a strong brand and fostering consumer trust in driving online purchasing decisions. This research will contribute to the existing literature on online consumer behavior and provide a better understanding of the factors that influence online buying interest.
Co-Authors Aan Rahman Aprillia aprillia Dede Suleman Etik Dwi Styaningrum Eulin Karlina Luthfia Rohimah Mety Titin Herawaty Puji Yuniarti Raden Ati Haryati Ratih Setyo Rini Resti Yulistria Rohani Lestari Napitupulu Roy Irawan Supriatin Supriatin Wiwin Wianti Yohanes Totok Suyoto Zulkifli Zulkifli