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All Journal Jurnal Bisnis dan Manajemen Jurnal Ilmiah Mahasiswa FEB JAM : Jurnal Aplikasi Manajemen Wacana, Jurnal Sosial dan Humaniora Asia-Pacific Management and Business Application International Research Journal of Business Studies (E-Journal) Management and Economics Journal (MEC-J) Eksis: Jurnal Riset Ekonomi dan Bisnis Interdisciplinary Social Studies Journal of International Conference Proceedings Jurnal Kewirausahaan dan Inovasi

Achmad Sudiro

Faculty Of Economics And Business Universitas Brawijaya

Author-ID : 388196

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences

Published : 39 Documents Claim Missing Document

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Articles

Title

Organizational Justice and Affective Organizational Commitment: Mediated by Organizational Trust and Perceived Organizational Support Ruri Fitria Hayunintyas; Ben Roy Do; Achmad Sudiro; Dodi Wirawan Irawanto
APMBA (Asia Pacific Management and Business Application) Vol 6, No 3 (2018)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Organizational justice refers to employee perceptions of fairness of treatment by the organization, and their behavioral reactions to this justice. Based on social exchange theory, one consequence of organizational justice is organizational trust, the willingness to invest one's resources in a relationship resulting from positive expectations as a consequence of previous interaction. Another consequence of organizational justice is perceived organizational support (POS), the extent to which employees feel their contribution is valued by the organization, and the organization cares about their well-being and gives fair treatment. All three variables may contribute to affective organizational commitment. To test the mediation of organizational trust and POS, 188 valid questionnaires were analyzed in a large company of poultry industry in Indonesia. All research hypotheses were supported, where it is practically important that organization in this context to address the practice of organizational justice with the support of organization in term of trust and managerial support in creating organizational commitment.

The Role of Multichannel Marketing in Customer Retention and Loyalty: Study in Emerald Bank Customer in Indonesia Ambarwati Ambarwati; Djumilah Zain Hadiwidjojo; Achmad Sudiro; Fatchur Rohman
APMBA (Asia Pacific Management and Business Application) Vol 2, No 3 (2014)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Attention on the relationship between customer retention, customer loyalty, and customer satisfaction that serves as "seed" of customer loyalty highlight the important factors for multichannel management. With the growing trends of people in investing their money in bank for securities need to be responded by the marketing department to create better marketing strategies. The purpose of this study is to examine and explain the effect of a multichannel bank on emerald customers retention in one of the largest SOE bank in Indonesia, in the city of Surabaya, BNI (Bank Negara Indonesia) toward customer satisfaction, loyalty and customer retention. This study develops the theory of mix marketing by using multichannel as one of the elements that can increase customer retention using satisfaction mediation and customer loyalty. Mechanical determination of sample units in this study is a purposive sampling, of 89 respondents. Generalized Structured Component Analysis (GSCA) was applied to test the hypotheses. The results of this study indicate that direct multichannel not significantly effect the customer retention. Customer satisfaction can not be a perfect mediation and the customer loyalty can be a perfect mediation in the relationship between multichannel and customer retention. This study contributes to the banking industry in applying the concept of the mix marketing.

Co-Authors Abi Sopyan Febrianto Advensia Yesie Riani Puspita Ainur Rofiq AINUR ROFIQ Akbal Lizar Akbar Setya Darmawan Ambarwati Ambarwati Ananda Sabil Hussein Andrey Olaf Yeriko Panjaitan Antonius Adek Musyaya Armanu - Thoyib Arya Krisna Pramudya Ben Roy Do Berliana Adhefita Alsafira Rosanti Dini Yunita Ayundasari Djumahir Djumahir Djumahir Djumahir Djumilah Zain Djumilah Zain Hadiwidjojo Dodi W. Irawanto Dodi Wirawan Irawanto Emmy Juliningrum Farah Salsabila Fatchur Rohman Fatchurrohman Fatchurrohman Idris, Idris Ikhsan Prasetya Indra Iwan Gunawan Margono Setiawan Maria Graciana Yudith Tallo Mintarti Rahayu Mintarti Rahayu Mugiono Mugiono, Mugiono Muhammad Arif Fitriawan Muhammad Ulul Albab Musthofa Hadi Nadira Artantie Ni Putu Nursiani Noermijati Noermijati Noermijati Noermijati Nur Ahmad Budi Yulianto Nur Khusniyah Indrawati Nur Pratiwi Pramana Saputra Purwadita, Christianto Prasetyo Puteri Syarifah Al-Sakinah Putri Wahyu Ermawati Ratya Shafira Arifiani Rhesa Prasetya Redianto Ricky Hasiholan Rolindo Rilla Khoirunnisa Robiyati Podungge Rofiaty, Rofiaty Ronny France Youwe Ruri Fitria Hayunintyas Sartika Wati HS Arief Siti Zulaikha Sunaryo Sunaryo Suratchanee Wongviboonrath Titi Riansari Wiwin Itlay Zahelma Licia Yulvianti Aminulloh

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Journal : Asia-Pacific Management and Business Application