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All Journal International Journal of Public Health Science (IJPHS) SAINS MEDIKA : JURNAL KEDOKTERAN DAN KESEHATAN Jurnal Ilmu Farmasi dan Farmasi Klinik (Journal of Pharmaceutical Science and Clinical Pharmacy) Pharmacon Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan Medical Sains : Jurnal Ilmiah Kefarmasian Media Farmasi Indonesia Jurnal Farmasi Sains dan Praktis Medical Sains : Jurnal Ilmiah Kefarmasian
Indriyati Hadi Sulistyaningrum
Bagian Farmasi Klinik Dan Komunitas Program Studi Farmasi Universitas Islam Sultan Agung
Biochemistry, Genetics & Molecular Biology Chemistry Health Professions Immunology & microbiology Medicine & Pharmacology Public Health Other

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Journal : SAINS MEDIKA : JURNAL KEDOKTERAN DAN KESEHATAN

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Customers Perspective in Performance Assessment of Pharmacy Instillation of RSUD X with Balanced Scorecard Sulistyaningrum, Indriyati Hadi; Satibi, Satibi; Andayani, Tri Murti
Sains Medika : Jurnal Kedokteran dan Kesehatan Vol 5, No 2 (2013): July-December 2013
Publisher : Fakultas Kedokteran; Universitas Islam Sultan Agung (UNISSULA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (828.638 KB) | DOI: 10.30659/sainsmed.v5i2.346

Abstract

Balanced Scorecard performance measurement (financial perspective, customer perspective, internal business perspective, and learning and growth perspective) offers a more thorough and comprehensive evaluation in a public organization such as a hospital. The object of this study was the Department of Pharmacy of RSUD X. This study was descriptive non-experimental. The data were obtained retrospectively and prospectively. The qualitative data were obtained through questionnaires. The quantitative data were obtained through direct observation, surveys. From the research using the Balanced Scorecard data gathering, it has been found that: performance customer perspective showed that the average patient satisfaction was 88% of patients. They were satisfied with the service of the Department of Pharmacy, and the average growth of customers has increased by 10% each month. In conclusions, the working performance of the department of pharmacy was included in a good criteria, with some suggestions and improvements that need to be taken into consideration.
Performance Appraisal in Pharmacy Department Sultan Agung Islamic Hospital by Balanced Scorecard Approach on Internal Business Perspectives Sulistyaningrum, Indriyati Hadi; Wirastuti, Ken; Santoso, Arifin; Afif M., Muhammad Mujib
Sains Medika : Jurnal Kedokteran dan Kesehatan Vol 7, No 1 (2016): January - June 2016
Publisher : Fakultas Kedokteran; Universitas Islam Sultan Agung (UNISSULA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (499.622 KB) | DOI: 10.30659/sainsmed.v7i1.1167

Abstract

Background: Performance appraisal using Balanced Scorecard on internal business process perspective offers a comprehensive solution for performance appraisal in public organization especially in a hospital. Objective: to study the performance of pharmacy department in Sultan Agung Islamic Hospital using Balanced Scorecard from internal business perspective. Methods: Object of the study is the Sultan Agung Islamic Hospital installation of pharmacy. This research is a descriptive observational study. Data were obtained prospectively and then categorized and grouped as quantitative and qualitative data. Qualitative data were gathered from in depth interview with head of pharmacy department Sultan Agung Islamic Hospital. Quantitative data were gathered from direct observation on drugs prescription surveys.Result : Performance perspective on internal business process include: a. Level of availability of drugs in pharmacy department Sultan Agung Islamic Hospital is good with average 98%, b. Level of outpatients admittance in installation of pharmacy Sultan Agung Islamic hospital indicated the average of 66%, it means that installation of pharmacy have lost customers for outpatients as much as 34%.Conclusion: Performance in pharmacy installation of Sultan Agung Islamic Hospital is not in a good criteria, therefore improvement is needed.
Co-Authors Abdur Rosyd Abdur Rosyid Abdur Rosyid Abdur Rosyid Anis Rosita Arifin Santoso Arifin Santoso Arifin Santoso Arifin Santoso Arifin Santoso Arifin Santoso Arifin Santoso Arizka Agus Solamanda Atma Rulin Dewi Nugrahaeni Atmarulin Dewi Nugrahaini Bagus Riyanto Cahyono, Erwin Budi Chilmia Nurul Fatiha Dalhar Jawawi Dian Mila Fatmawati Elfride Irawati, Elfride Erwin Budi Cahyono Erwin Budi Cahyono Fildza Huwaina Fathnin Fildza Huwaina Fathnin Fildza Huwaina Fathnin Garnes Mona Yulieta Hesti Dwi Widaryanti Jawawi, Dalhar Ken Wirastuti Ken Wirastuti Kusuma Arbianti Kusuma Arbianti Kusuma Arbianti Kusuma Arbianti Lestari, Sri Intan Muhammad Mujib Afif M., Muhammad Mujib Prasojo Pribadi Rakhmundia Aryo Rina Dwi Lestari Riyanto, Bagus Rosita, Anis Rosyd, Abdur Sari, Seftika Satibi Satibi Sri Intan Lestari Syifa Audina Banin Tri Murti Andayani Zaki Miftahudin