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All Journal Jurnal Ekonomi Pembangunan Journal of Economics, Business, & Accountancy Ventura JURNAL EKONOMI DAN BISNIS AIRLANGGA IMAGE Jurnal Pendidikan Ekonomi Jurnal Ekonomi dan Studi Pembangunan (Journal of Economics and Development Studies) Jurnal Pendidikan: Teori, Penelitian, dan Pengembangan Jurnal Pendidikan Ekonomi Jurnal Pendidikan Ekonomi & Bisnis (Edisi Elektronik) Forum Ekonomi : Jurnal Ekonomi, Manajemen dan Akuntansi Quantitative Economics Research Martabe : Jurnal Pengabdian Kepada Masyarakat CARADDE: Jurnal Pengabdian Kepada Masyarakat OIKOS: Jurnal Kajian Pendidikan Ekonomi dan Ilmu Ekonomi Shirkah: Journal of Economics and Business Buletin Ilmiah Marina : Sosial Ekonomi Kelautan dan Perikanan Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Jurnal Karinov Journal of Enterprise and Development (JED) Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang International Journal Of Science, Technology & Management (IJSTM) International Journal of Business, Law, and Education International Journal of Educational Research and Social Sciences (IJERSC) International Journal of Humanities Education and Social Sciences International Education Trend Issues Jurnal Ekonomi, Bisnis dan Pendidikan (JEBP) Economos : Jurnal Ekonomi dan Bisnis
Hadi Sumarsono
Universitas Negeri Malang
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Journal : IMAGE

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ANTESEDEN RECOVERY SATISFACTION AND WOM POSITIF Widyaningrum, Premi Wahyu; Sumarsono, Hadi; Kristiyana, Naning
IMAGE : Jurnal Riset Manajemen Vol 10, No 2 (2021): IMAGE : Jurnal Riset Manajemen, November 2021
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/image.v10i2.36936

Abstract

The development of online shopping activities was followed by an increase in complaints made by customers against the company. Online shopping is the first to receive the most complaints from consumers. The purpose of this study is to obtain empirical answers about how Perceived Justice can affect Positive Word of Mouth after creating Recovery Satisfaction in the minds of consumers. This study connects the dimensions of Perceived Justice as a benchmark for the creation of Recovery Satisfaction. This research is a development of several previous studies by adding novelty related to the relationship of Recovery Satisfaction to Positive WOM. The population in this study were all students of Muhammadiyah University of Ponorogo who are also e-commerce consumers. The sample in this study were 93 respondents. Data analysis using Generalized Structured Component Analysis (GSCA). The results of this study prove that the application of Perceived Justice in relation to e-commerce consumers will regenerate the attitude of Recovery Satisfaction, which in the end will be a big stimulus for the creation of Positive WOM.
Co-Authors Abbas, Muhammad Hasyim Ibnu Adib Afrian Zalza Agus Sumanto Anggi Irmaa Lismana Annisya' Annisya' Asfa Agustina Nusba Aini Bhima Erlangga Sukma Prayoga Budi Eko Soetjipto Chris Wijayanti Puspita Dewi Kholifah Dwi Wulandari Ermita Yusida Fahrian Hanantha Ihza Fitratama Farida Rachmawati Farida Rahmawati Fitus Baskara Hari Wahyono Hendry Cahyono Heny Kusdiyanti Ika Permatasari Imam Mukhlis Joko Sayono Lely Jayanti Leni Mariani Lilik Sufiyah Lustina Fajar Prastiwi, Lustina Fajar Lutfi Asnan Qodri Magistyo Purboyo Priambodo Melyana Gita Astika Mohd Al-ikhsan Ghazali Muhammad Daffa Putra Naning Kristiyana, Naning Nasikh Nova Dwi Hernanik Novid, Ade Novita Rifaul Kirom, Novita Rifaul Premi Wahyu Widyaningrum Putra Hilmi Prayitno Qurrata, Vika Annisa Sabilla, Tara May Satrio, Yogi Dwi Shofia Azahra Siti Muslihah Siti Nurul Khaerani Sri Handayani Sudarmiatin Sudarmiatin Sugeng Hadi Utomo Tara May Sabilla Titiek Ambarwati Umu Rosyidah Velia Morita Herynda Wahjoedi Wahjoedi Yunani Yunani