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All Journal Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Inovasi Penelitian ABDI MASSA: Jurnal Pengabdian Nasional PRAJA observer: Jurnal Penelitian Administrasi Publik PREDIKSI : Jurnal Administrasi dan Kebijakan Aplikasi Administrasi: Media Analisa Masalah Administrasi Birokrasi: Jurnal Ilmu Hukum dan Tata Negara Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara
Indah Murti
Universitas 17 Agustus 1945 Surabaya
Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

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Journal : Aplikasi Administrasi: Media Analisa Masalah Administrasi

 1 
IMPLEMENTASI PROGRAM TAHU PANAS (TAK TAKUT KEHUJANAN DAN TAK TAKUT KEPANASAN ) GUNA MERAHABILITASI RUMAH TIDAK LAYAK HUNI DI KOTA SURABAYA Novia Silam Sari; Indah Murti; Dida Rahmadanik
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 25 Nomor 1
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v25i1.135

Abstract

Rehabilitating uninhabitable houses that are still scattered in the city of Surabaya by looking at what things often happen when the program is running well. from program implementers to beneficiaries who in this program work together in the implementation process. This research is descriptive qualitative research. The subjects of this study were the head of the rehabilitation section for uninhabitable houses, hot tofu program assistants in the field, and beneficiaries of the hot tofu program. The research instrument is the researcher himself. Data collection techniques are interview techniques, observation, and documentation. The data analysis technique used is the interactive analysis technique. The theory used in this study uses the opinion put forward by Van Meter Van Horn, which consists of six variables, namely policy size, and objectives, resources, characteristics of implementing agents, attitudes of implementers, inter-organizational communication and the socio-political environment. Based on the results of the research, it can be concluded that the implementation of the Hot Tofu program in rehabilitating uninhabitable houses in the city of Surabaya is going well even though there are several problems, namely, regarding human resources and material resources or materials used for building houses, this is what finally slowing down the development process so that it is often not in accordance with the scheduled time.
Pengaruh Pelayanan Terhadap Kepuasan Pengunjung di Wisata Taman Anggrek Kota Surabaya Erny Kusumawati; Indah Murti; Dida Rahmadanik
Aplikasi Administrasi: Media Analisa Masalah Administrasi Volume 25 Nomor 2
Publisher : Faculty of Social and Political Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30649/aamama.v25i2.137

Abstract

Improving the quality of public services is one of the most important things in public services. As a public service provider, the government must carry out its full responsibility and continue to strive to provide the best service to improve the quality of public services. The level of service quality is defined as satisfactory and good, and if the level of service quality provided exceeds the picture expected by the community, it is considered ideal. This study uses quantitative methods. The location used as a place to conduct this research is the Surabaya City Orchid Garden. The sample in this study were visitors to the Surabaya City Orchid Garden 2021 as many as 100 respondents using the Purposive Random Sampling method. The analysis technique used in this research is simple linear regression analysis. The results of the analysis in this study provide the fact that the service has a significant and positive effect on visitor satisfaction at the Surabaya Orchid Garden. This means that when the service provided is perceived as good by the community, it will have an impact on higher community satisfaction. So that this can be a reference for the Surabaya City Cleanliness and Green Open Space Service (DKRTH) to be able to increase the satisfaction of the people who visit the Surabaya City Orchid Park Tour to be better in providing services to the community. The conclusion obtained in this study is that the service has a significant and positive effect on visitor satisfaction at Taman Anggrek Surabaya City which refers to the Tangible, Reliability, Responsiveness, Assurance, and Empathy dimensions which have a good level which has an impact on increasing community satisfaction.
Co-Authors Achluddin Ibnu Rochim Achmad Muzayyin Adi Soesiantoro Ajeng Dinda Wulansari Alvianty Diana Putri Ananda Intan Pratiwi Anggraeny Puspaningtyas Anisa Anisa Arif Darmawan Ayun Maduwinarti Bambang Kusbandrijo Cintya Hanum Pramudita Dida Rahmadanik Endang Indartuti Erny Kusumawati Febby Ayu Olivia Febrianto Febrianto Fransiskus Ari Nugraha Geiska Rievy Lupe Pinthor Julian Irvanda Wijaya Putra M. Kendry Widiyanto Nadhifah Dwi Lestari Novia Silam Sari Nurul Ika Mardiyanti Nurul Islamiyah Putri Ika Fadilah Putri Liana Lutfia Rachmawati Novaria Radjikan Radjikan Ricky Satya Panjalu Septian Andre Saputra Sherlinda Uge Syaifudin Khoir Vikri Aditya Suryansyah