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All Journal JAM : Jurnal Aplikasi Manajemen Jurnal Mirai Management Publikauma : Jurnal Administrasi Publik Universitas Medan Area YUME : Journal of Management
Akmal Umar
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Library & Information Science Social Sciences

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Journal : Publikauma : Jurnal Administrasi Publik Universitas Medan Area

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BUREAUCRATIC REFORM IN HEALTH SERVICES: 112 CALL CENTER PROGRAM IN PAREPARE CITY Ahmda, Srifatmawati; Azizi, Muhammad; Yusriadi, Yusriadi; Umar, Akmal; Sahid, Abdul
Publikauma : Jurnal Administrasi Publik Universitas Medan Area Vol 8, No 1 (2020): PUBLIKAUMA JUNI
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/publika.v8i1.2695

Abstract

Bureaucratic reform is an effort to renew the system of governance. One form of bureaucratic reform is health services as an effort to maintain and improve health. The type of research used was qualitative, the research location in Parepare City, informants in the study were eight people, namely four service users and four service providers, data explaining techniques with observation, interviews, and documentation. The results of the 112 Call Center program in Parepare City show that the implementation of the application has well implemented, innovation in the process of providing integrated health services to the community offers new ways of service, easy access to services by calling directly to number 112 with 24-hour service for seven days. The concept in this program has touched the people of Parepare City with continuous health services and is easily accessible to all levels of society
Co-Authors Abdul Razak Munir Abdul Sahid, Abdul Achmad Achmad Ahmda, Srifatmawati Azis, Mansur Azizi, Muhammad Baharuddin Dammar Budiman3, Budiman Chaeril, Chaeril Hasan Nongkeng Hasmin Tamsah Hasmin Tamsah, Hasmin Idris Idris Ikhsan Kadir Irna Anggriana Bahari Iskandar Iskandar Muh Ridewan Nasrina Nina Mariana Nia Nia Rido, Rido Rosmawati Rosmawati Yusriadi, Yusriadi