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All Journal Jurnal Kesehatan Olahraga Kepelatihan Olahraga Ordik Jurnal Natapraja : Kajian Ilmu Administrasi Negara Jendela Olahraga Jurnal Mitra Pendidikan JOURNAL SPORT AREA JP.JOK (Jurnal Pendidikan Jasmani, Olahraga dan Kesehatan) Jurnal SPORTIF : Jurnal Penelitian Pembelajaran TEGAR: Journal of Teaching Physical Education in Elementary School JURNAL ILMU KEOLAHRAGAAN Bravo's : Jurnal Program Studi Pendidikan Jasmani dan Kesehatan Riyadhoh : Jurnal Pendidikan Olahraga JPSI (Journal of Public Sector Innovations) JOSSAE (Journal of Sport Science and Education) Budapest International Research and Critics in Linguistics and Education Journal (Birle Journal) Physical Education, Health and Recreation Journal IJORER : International Journal of Recent Educational Research JPEHSS Journal Of Physical Education Health And Sport Sciences IKG
HIMAWAN WISMANADI
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Humanities Dentistry Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Other

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Journal : Jurnal Natapraja : Kajian Ilmu Administrasi Negara

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STRATEGY OF PUBLIC SERVICE TO IMPROVE SERVICE QUALITY AT THE INSTITUTE OF LEARNING DEVELOPMENT AND PROFESSION (LP3) STATE UNIVERSITY OF SURABAYA Himawan Wismanadi; Wiryo Nuryono; Suhartiningsih Suhartiningsih; Meirinawati Meirinawati
Natapraja Vol 9, No 2 (2021): Public Management
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/natapraja.v9i2.45676

Abstract

The implementation of a clean and effective government is a constitutional obligation and the hope of all citizens. In reality, these rights have not been fully obtained by the community. This is reflected in the number of complaints or public reports to the Ombudsman Institution to help handle complaints related to the performance of public services by government agencies. Based on the incoming reports, it can be seen that State Higher Education Institutions are ranked 12th based on the number of reports. One of these State Universities is the State University of Surabaya (Unesa). Unesa has an institution, one of which is called the Learning and Professional Development Institute (LP3) which has 7 (seven) centers, namely the Teacher Professional Education Center, Training Development Center, Professional Certification Center, Learning Strengthening Center, Core and Institutional MPK Management Center, Character Development Center and Counseling Services and Psychological Service Centers. The purpose of this study was to obtain an overview of the Public Service Strategy to Improve Service Quality at the Institute for Learning and Professional Development (LP3), State University of Surabaya. This type of research was developed using qualitative research. Sources of data from informants, events and documents. Data collection techniques through interviews, observation, documentation and triangulation. Data analysis is done by collecting data, reducing data, displaying data and drawing conclusions. Empirical data is needed to improve public services through LP3 Unesa. The information obtained can be used as a basis for establishing strategic policies that will help improve the quality of public services. The theory used in the opinion of Osborne (2001) there are 5 (five) strategies to improve the performance of public services. The strategies are Core Strategy, Consequences Strategy, Customer Strategy, Control Strategy, Culture Strategy.
Co-Authors Abdul Rachman Syam Tuasikal Achmad Widodo Achmad Widodo Achmady Achmady AFIF BAIHAQI, MOCHAMAD Afif Rusdiawan Agus Hariyanto Al Ihzan Tajuddin Ali Djamhuri Amrozi Khamidi Andun Sudijandoko ANGGI SANTOSO, FIRMAN Anindya Mar’atus Sholikhah ANTA KARANA, DIMAS Awang Firmansyah Awang Firmansyah Bachtiar Syaiful Bachri Bayu Purnomo Aji Catur Suypriyanto CHOLID APREAL SYAH, NURUDIN EKA CAHYONO, DARY ELFAN MUIZZU ARRONY, MOH. Enricoe Pramudya Oemardi Fatkur Kafrawi Fatkur Rohman Kafrawi Heri Wahyudi IBRAHIM, ISNAN Intan Ayu Putri Aditria IRDYAHNINGTYAS, NURUL Irmantara Subagio Irmantara Subagio IRWATI, ERVI Julianto Julianto Lutfhi Abdil Khuddus Machfud Irsyada Made Pramono Martadi Martadi Maulana David MAULANA, ASHLIH Meirinawati Meirinawati Meirinawati Meirinawati Meirinawati Meirinawati Miftakhul Jannah Mokhammad Nur Bawono Muhammad Arja Bahauddin Muhammad Dzul Fikri Muhammad Muhammad Muhammad Muhammad Muhammad Setyo Hadisaputra Nanik Indahwati NOVIEANTO ADHI, YHONANDHA Pudji Juniarto Pudjijuniarto Pudjijuniarto Raditya Dian P Raditya Pratama Risky Tm Ronald Dwi Ardian Fufu Rusdiawan, Afif SOFYAN RAMDHAN, MUCHAMMAD Soni Sulistyarto Suhartiningsih Suhartiningsih Surhatiningsih Surhatiningsih TRIRAHMAWATI, ROSZINTA Umi Anugerah Izzati Virdia Devi Maharani Wiryo Nuryono Wiryo Nuryono ‪Bachtiar Sjaiful Bachri